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#1 calincal

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Posted 21 July 2009 - 03:28 PM

I bought a Dell computer and it came with Roxio Creator Trial Version.  I bought the whole Version.  I clicked on the buy now and I got it from Roxio.  This was May 2007.  My computer has since crashed and it was fixed by Dell.  Now when I try to use the Roxio creator I get a message saying the Trial Version has expired.  I want to reinstall it. I have the key.  I did not buy from the estore.  I can not find out where to download it and use my existing key to open it.  Can someone please tell me where I can download it again.  Thank you

#2 Big_Dave

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Posted 21 July 2009 - 04:28 PM

I take it that you didn't bother to burn your download to disk or back it up.  If you bought it from Roxio then give customer service a call.  Don't be surprised if they refuse to give your another download.
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#3 grandpabruce

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Posted 21 July 2009 - 05:18 PM

QUOTE (calincal @ Jul 21 2009, 06:28 PM) <{POST_SNAPBACK}>
I bought a Dell computer and it came with Roxio Creator Trial Version.  I bought the whole Version.  I clicked on the buy now and I got it from Roxio.  This was May 2007.  My computer has since crashed and it was fixed by Dell.  Now when I try to use the Roxio creator I get a message saying the Trial Version has expired.  I want to reinstall it. I have the key.  I did not buy from the estore.  I can not find out where to download it and use my existing key to open it.  Can someone please tell me where I can download it again.  Thank you


It looks like Dell used Norton, McAfee, or a registry cleaner to clean up your PC.  One of them killed your EMC 10.  Call Dell for assistance in getting you a new version of the software, from Roxio.

Try Brendon's fix, here, first:

http://forums.support.roxio.com/index.php?showtopic=37162

Click on the download link that he has supplied.

Edited by grandpabruce, 21 July 2009 - 05:21 PM.

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#4 Brendon

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Posted 22 July 2009 - 12:58 AM

Calincal,

Bruce has given you the correct link for Easy Media Creator 10 where you posted your message [thanks Bruce], but from what you have said it looks like you have Version 9, not 10.

Version 9 gives you the "Trial expired" message when it runs into trouble. Version 10 just stops dead with no error message.

Please try the version 9 fix, mentioned HERE.
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#5 grandpabruce

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Posted 22 July 2009 - 03:50 AM

QUOTE (Brendon @ Jul 22 2009, 03:58 AM) <{POST_SNAPBACK}>
Calincal,

Bruce has given you the correct link for Easy Media Creator 10 where you posted your message [thanks Bruce], but from what you have said it looks like you have Version 9, not 10.

Version 9 gives you the "Trial expired" message when it runs into trouble. Version 10 just stops dead with no error message.

Please try the version 9 fix, mentioned HERE.


Thanks, Brendon.  I couldn't remember for sure, whether or not the Trial Expired was in EMC 10, too.  I do remember it, very well, in EMC 9.
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Main System:
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#6 Brendon

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Posted 22 July 2009 - 04:08 AM

You're onto it, Bruce!! smile.gif
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