Is there a solution to this problem? I emailed the support but I'm skeptical they will provide any help, so I have come to these forums in hopes that I can fix this issue.
Edited by Jordan_L, 28 July 2009 - 01:07 PM.
1
Can't Activate my Sonic Cine Player DVD Decoder
Started by
Jordan_L
, Jul 28 2009 11:16 AM
4 replies to this topic
#1
Jordan_L
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Newbie
Posted 28 July 2009 - 11:16 AM
Hi, this is frustrating because this has never happened before. After a Hard Drive Wipe/Reformat I reinstalled my SonicCinePlayerDVDDecoderPackv2.31_SDD.exe as usual and put in the CD-Key from my order page to activate the product. For some odd reason when I enter my CD-Key to activate the product, the box hangs for a while like their having server issues and I get a message that pops up saying, "The purchase ID specified has already been used to install the Sonic CinePlayer DVD Pack on another machine.
Is there a solution to this problem? I emailed the support but I'm skeptical they will provide any help, so I have come to these forums in hopes that I can fix this issue.
Is there a solution to this problem? I emailed the support but I'm skeptical they will provide any help, so I have come to these forums in hopes that I can fix this issue.
#2
Jordan_L
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Newbie
Posted 28 July 2009 - 02:02 PM
Is there a way to activate this offline?
#3
Big_Dave
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Digital Master
Posted 28 July 2009 - 02:12 PM
You should call Sonic.
VISTA Home Premium +SP2 32 bit, Windows 7 Home Premium 32 bit sp1 and 64 bit sp1, XP Pro --->multiboot
Creator 2012 Pro + Creator 2011 Blu-ray plugin
DIY Asus P8P67, Intel i7-2600k 4.4 OC'd ghz, Corsair 8gb XMS3 DDR3 1600, NVIDIA 550 TI 1gb, OCZ Vertex 3 120 gb SATA III, dual Hitachi 1.5TB SATA III
HP DV7-4100t Intel i3-M380 2.5 ghz, 4gb, Crucial C300 128 gb SSD
HP DV9700T Duo 2 T9300 2.5 ghz, 4gb, GF 8600m GS 512 mb, TS-L632N DVD/CD
HP e9280t i7-960 3.2 ghz, 12gb, GTX 460 1gb, HP BD-RE BH20L, Vertex 3 120GB SSD
HP Photosmart Premium, Sony PS3
Creator 2012 Pro + Creator 2011 Blu-ray plugin
DIY Asus P8P67, Intel i7-2600k 4.4 OC'd ghz, Corsair 8gb XMS3 DDR3 1600, NVIDIA 550 TI 1gb, OCZ Vertex 3 120 gb SATA III, dual Hitachi 1.5TB SATA III
HP DV7-4100t Intel i3-M380 2.5 ghz, 4gb, Crucial C300 128 gb SSD
HP DV9700T Duo 2 T9300 2.5 ghz, 4gb, GF 8600m GS 512 mb, TS-L632N DVD/CD
HP e9280t i7-960 3.2 ghz, 12gb, GTX 460 1gb, HP BD-RE BH20L, Vertex 3 120GB SSD
HP Photosmart Premium, Sony PS3
#4
Jordan_L
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Newbie
Posted 28 July 2009 - 02:55 PM
What number should I call besides technical support?
The sonic customer support page says they no longer give support for Legacy products; however, I think this issue with my CD-Key needs a different kind of support other than troubleshooting. I still have a two year extended service plan for Downloading the dvd decoder.
The sonic customer support page says they no longer give support for Legacy products; however, I think this issue with my CD-Key needs a different kind of support other than troubleshooting. I still have a two year extended service plan for Downloading the dvd decoder.
Edited by Jordan_L, 28 July 2009 - 03:08 PM.
#5
Big_Dave
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Digital Master
Posted 28 July 2009 - 05:32 PM
Technical Support:
Tel: 1-866-434-9871 $1.89/Minute
WebMail: http://selfserve.roxio.com
Hours: Monday - Friday, 11:00 am to 6:00 pm EST - excluding Roxio holidays
Inside Sales:
Tel: 1-877-MY-ROXIO (1-877-697-6946)
WebMail: http://selfserve.roxio.com
Hours: Monday - Friday, 9:00 A.M. to 6:00 P.M - excluding Roxio holidays
Tel: 1-866-434-9871 $1.89/Minute
WebMail: http://selfserve.roxio.com
Hours: Monday - Friday, 11:00 am to 6:00 pm EST - excluding Roxio holidays
Inside Sales:
Tel: 1-877-MY-ROXIO (1-877-697-6946)
WebMail: http://selfserve.roxio.com
Hours: Monday - Friday, 9:00 A.M. to 6:00 P.M - excluding Roxio holidays
VISTA Home Premium +SP2 32 bit, Windows 7 Home Premium 32 bit sp1 and 64 bit sp1, XP Pro --->multiboot
Creator 2012 Pro + Creator 2011 Blu-ray plugin
DIY Asus P8P67, Intel i7-2600k 4.4 OC'd ghz, Corsair 8gb XMS3 DDR3 1600, NVIDIA 550 TI 1gb, OCZ Vertex 3 120 gb SATA III, dual Hitachi 1.5TB SATA III
HP DV7-4100t Intel i3-M380 2.5 ghz, 4gb, Crucial C300 128 gb SSD
HP DV9700T Duo 2 T9300 2.5 ghz, 4gb, GF 8600m GS 512 mb, TS-L632N DVD/CD
HP e9280t i7-960 3.2 ghz, 12gb, GTX 460 1gb, HP BD-RE BH20L, Vertex 3 120GB SSD
HP Photosmart Premium, Sony PS3
Creator 2012 Pro + Creator 2011 Blu-ray plugin
DIY Asus P8P67, Intel i7-2600k 4.4 OC'd ghz, Corsair 8gb XMS3 DDR3 1600, NVIDIA 550 TI 1gb, OCZ Vertex 3 120 gb SATA III, dual Hitachi 1.5TB SATA III
HP DV7-4100t Intel i3-M380 2.5 ghz, 4gb, Crucial C300 128 gb SSD
HP DV9700T Duo 2 T9300 2.5 ghz, 4gb, GF 8600m GS 512 mb, TS-L632N DVD/CD
HP e9280t i7-960 3.2 ghz, 12gb, GTX 460 1gb, HP BD-RE BH20L, Vertex 3 120GB SSD
HP Photosmart Premium, Sony PS3
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