3 replies to this topic

[howardm123]

Whenever my Blackberry 8330 does an update, it removes most of my Easy CD/DVD Burning software.  All that remains is the Drag & Drop.  I then have to find the program cd and reinstall.   Is there a way to stop this from happening?

[Brendon]

Hi Howard,

I can't answer your question yet because I only have the Easy CD and DVD Burning software, and nothing to do with a Blackberry.

What software gets updated when "my Blackberry 8330 does an update"?  [i.e. what other Sonic/Roxio software are you running]

Does Easy CD and DVD Burning run properly when you have reinstalled it between Blackberry updates?

Thanks,
Brendon

[howardm123]

The Blackberry Desktop Manager software.


The software is the Blackberry Desktop Manager.  And yes, it runs fine when it is installed.








[Edited to fix broken quote]

Edited by Brendon, 30 July 2009 - 12:16 AM.

[Brendon]

Hi Howard,

I've been off finding out things for you. I'm advised that:-

-Roxio is included with BlackBerries as an install option. However, the support for Media Manager is handled by BlackBerry and not Roxio.

-The installation behaviour is designed to remove other software which may conflict, and can't be changed.

-Media Manager for BlackBerry is merely the Media Manager you find in Creator with no burning options, etc. If a customer ever gets stuck, they can always bypass Media Manager as a file transfer option by turning on "mass Storage" in their BlackBerry.

To do this on most BlackBerries, go to Options > Media Card. And make sure the following are turned on:

• Media Card Support = On
      
• Mass Storage Support = On
      
• Auto enable Mass Storage Mode When Connected = Yes

This will allow the BlackBerry to be seen as thumb drive on their computer.
- - - - - -

This suggests to me that if you need/want to, you could do without the Roxio Media Manager option, but if you do have it you'll have to tolerate the uninstall at update time. [Let's hope that updates aren't too frequent]. Blackberry support might be able to help you more.

Best regards,
Brendon