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Every time I put a DVD-RW to erase it, it gets kicked out, stating that it is scratched or damaged.
These are new dvd's, not damaged nor scratched, and have only been written on no more that twice.
Has anyone else had this problem. I have had no success from support.
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Kic RWking DVD Will Not Erase DVD-RW
#2
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Posted 03 August 2009 - 02:59 PM
What are your system specifications and CD/DVD drive model?
Have you updated the firmware of your CD/DVD drive?
Also, what media manufacturer are you using?
This article may help: http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en
Have you updated the firmware of your CD/DVD drive?
Also, what media manufacturer are you using?
This article may help: http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en
This post has been edited by Big_Dave: 03 August 2009 - 03:02 PM
VISTA Home Premium +SP2 32 bit, Windows 7 Home Premium 32 bit sp1 and 64 bit sp1, XP Pro --->multiboot
Creator 2012 Pro + Creator 2011 Blu-ray plugin
DIY Asus P8P67, Intel i7-2600k 4.4 OC'd ghz, Corsair 8gb XMS3 DDR3 1600, NVIDIA 550 TI 1gb, OCZ Vertex 3 120 gb SATA III, dual Hitachi 1.5TB SATA III
HP DV7-4100t Intel i3-M380 2.5 ghz, 4gb, Crucial C300 128 gb SSD
HP DV9700T Duo 2 T9300 2.5 ghz, 4gb, GF 8600m GS 512 mb, TS-L632N DVD/CD
HP e9280t i7-960 3.2 ghz, 12gb, GTX 460 1gb, HP BD-RE BH20L, Vertex 3 120GB SSD
HP Photosmart Premium, Sony PS3
Creator 2012 Pro + Creator 2011 Blu-ray plugin
DIY Asus P8P67, Intel i7-2600k 4.4 OC'd ghz, Corsair 8gb XMS3 DDR3 1600, NVIDIA 550 TI 1gb, OCZ Vertex 3 120 gb SATA III, dual Hitachi 1.5TB SATA III
HP DV7-4100t Intel i3-M380 2.5 ghz, 4gb, Crucial C300 128 gb SSD
HP DV9700T Duo 2 T9300 2.5 ghz, 4gb, GF 8600m GS 512 mb, TS-L632N DVD/CD
HP e9280t i7-960 3.2 ghz, 12gb, GTX 460 1gb, HP BD-RE BH20L, Vertex 3 120GB SSD
HP Photosmart Premium, Sony PS3
#3
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Posted 03 August 2009 - 07:46 PM
QUOTE (Big_Dave @ Aug 3 2009, 02:59 PM) <{POST_SNAPBACK}>
What are your system specifications and CD/DVD drive model?
Have you updated the firmware of your CD/DVD drive?
Also, what media manufacturer are you using?
This article may help: http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en
Have you updated the firmware of your CD/DVD drive?
Also, what media manufacturer are you using?
This article may help: http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en
Dave I cannot update the software. It tells me I do not have the correct serial number even though I took it from the program. Support will not answere me on this subject.
My system is a new sony laptop w/blue-ray burner. Of course its is Vista OS.
I am using Memorex DVD-RW erasing them is the only problem. All dvd's burn good, no problem. I have contacted support about this also twice, and still no answer from them. I am about to remove
Roxio from my computer. The support leaves something to be desired.
I will try another brand of DVD-RW, and see if that makes a difference.
#4
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Posted 03 August 2009 - 08:08 PM
QUOTE (bob740 @ Aug 3 2009, 11:46 PM) <{POST_SNAPBACK}>
Dave I cannot update the software. It tells me I do not have the correct serial number even though I took it from the program. Support will not answere me on this subject.
My system is a new sony laptop w/blue-ray burner. Of course its is Vista OS.
I am using Memorex DVD-RW erasing them is the only problem. All dvd's burn good, no problem. I have contacted support about this also twice, and still no answer from them. I am about to remove
Roxio from my computer. The support leaves something to be desired.
I will try another brand of DVD-RW, and see if that makes a difference.
My system is a new sony laptop w/blue-ray burner. Of course its is Vista OS.
I am using Memorex DVD-RW erasing them is the only problem. All dvd's burn good, no problem. I have contacted support about this also twice, and still no answer from them. I am about to remove
Roxio from my computer. The support leaves something to be desired.
I will try another brand of DVD-RW, and see if that makes a difference.
Memorex are considered by many as bottom of the barrel - try some quality DVDs such as Verbatims
Walt
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HLDS GSA-5120D External LG Super-Multi ReWriter
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#5
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Posted 04 August 2009 - 04:02 AM
QUOTE (myguggi @ Aug 4 2009, 12:08 AM) <{POST_SNAPBACK}>
Memorex are considered by many as bottom of the barrel - try some quality DVDs such as Verbatims
It is your Drive or the Disc.
The software only reports the error that Vista is reporting to it!
Actually you have to look under the barrel to find Memorex
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