Hello!
I purchased my Dell Studio last December 08 and everything was ok with Roxio, but suddenly (yesterday) every time I start Roxio a message saying "preparing to install" appears and then another one saying that RCPCORE.MSI can't be found, even browsing I can't find it myself... The folders where it should be don't exist... If I press OK the same thing happens, and pressing CANCEL Roxio shuts down and it won't open again unless I reboot my laptop...
I can't find a better solution than uninstall and reinstall! But I can't do that as Dell didn't send me any CD with the software and if I uninstrall it I'd have to purchase Roxio again!
At the Dell Support they tell me they can't help me because it's a 3rd party software, they tell me Roxio staff has to deal with it...
Can somebody help me?
Thanks!
5
Can't find RCPCORE.MSI on my Dell
Started by
hernanmc
, Aug 08 2009 01:35 PM
8 replies to this topic
#2
myguggi
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Posted 08 August 2009 - 01:40 PM
QUOTE (hernanmc @ Aug 8 2009, 05:35 PM) <{POST_SNAPBACK}>
Hello!
I purchased my Dell Studio last December 08 and everything was ok with Roxio, but suddenly (yesterday) every time I start Roxio a message saying "preparing to install" appears and then another one saying that RCPCORE.MSI can't be found, even browsing I can't find it myself... The folders where it should be don't exist... If I press OK the same thing happens, and pressing CANCEL Roxio shuts down and it won't open again unless I reboot my laptop...
I can't find a better solution than uninstall and reinstall! But I can't do that as Dell didn't send me any CD with the software and if I uninstrall it I'd have to purchase Roxio again!
At the Dell Support they tell me they can't help me because it's a 3rd party software, they tell me Roxio staff has to deal with it...
Can somebody help me?
Thanks!
I purchased my Dell Studio last December 08 and everything was ok with Roxio, but suddenly (yesterday) every time I start Roxio a message saying "preparing to install" appears and then another one saying that RCPCORE.MSI can't be found, even browsing I can't find it myself... The folders where it should be don't exist... If I press OK the same thing happens, and pressing CANCEL Roxio shuts down and it won't open again unless I reboot my laptop...
I can't find a better solution than uninstall and reinstall! But I can't do that as Dell didn't send me any CD with the software and if I uninstrall it I'd have to purchase Roxio again!
At the Dell Support they tell me they can't help me because it's a 3rd party software, they tell me Roxio staff has to deal with it...
Can somebody help me?
Thanks!
So what software do you really have? Most likely you have an OEM version (which is free and which is a crippled version with many features disabled or missing) for which Dell is responsible if it came with your computer. If you purchased the full version (which version #) you would/should have received a disc.
Walt
Dell Dimension 4500S;Windows XP Home Edition SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB
HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset
#3
hernanmc
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Posted 09 August 2009 - 05:38 PM
QUOTE (myguggi @ Aug 8 2009, 02:40 PM) <{POST_SNAPBACK}>
So what software do you really have? Most likely you have an OEM version (which is free and which is a crippled version with many features disabled or missing) for which Dell is responsible if it came with your computer. If you purchased the full version (which version #) you would/should have received a disc.
Hi!
Its name is Roxio Central 36 or Roxio Creator DE... That's the only names I have access right now I guess!
Honestly, I don't remember if I paid or if it was free with my laptop, I know I didn't get any CD with this software... Maybe I have the free version! I talked to the Dell staff and they said it's not their problem!
The thing is that I have my laptom since December and I used to run Roxio Creator often, but since a couple of days ago I get that error message every time I try to run it..
Thanks!
#4
Syrallas
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Posted 09 August 2009 - 07:38 PM
QUOTE (hernanmc @ Aug 9 2009, 09:38 PM) <{POST_SNAPBACK}>
Hi!
Its name is Roxio Central 36 or Roxio Creator DE... That's the only names I have access right now I guess!
Honestly, I don't remember if I paid or if it was free with my laptop, I know I didn't get any CD with this software... Maybe I have the free version! I talked to the Dell staff and they said it's not their problem!
The thing is that I have my laptom since December and I used to run Roxio Creator often, but since a couple of days ago I get that error message every time I try to run it..
Thanks!
Its name is Roxio Central 36 or Roxio Creator DE... That's the only names I have access right now I guess!
Honestly, I don't remember if I paid or if it was free with my laptop, I know I didn't get any CD with this software... Maybe I have the free version! I talked to the Dell staff and they said it's not their problem!
The thing is that I have my laptom since December and I used to run Roxio Creator often, but since a couple of days ago I get that error message every time I try to run it..
Thanks!
You don't have the full version of the product but a DEll version with feautures disbaled as Walt said. I bought a Dell laptop for my daughter and it came with a Creator DE install disc. I think you have 1 of 2 optons:
1. Call Dell again and tell them you need a replacement disc for their verion of Roxo's softwre.
2. Buy Creator 2009 on the cheap because a newer version of Roxio software will likely be released before the end of summer.
Edited by Syrallas, 09 August 2009 - 07:39 PM.
Upstate NY
Some specs:
Creator 2012 Pro on this homemade pc:
ANTEC NINE HUNDRED case; WIN HOME PREM 7 64-BIT; MB ASUS P6X58D PREMIUM 1366 R; CPU:INTEL CORE I7 950 3.06G; SSD 80G INTEL SSDSA2MH080G;
Add'l HD 1.5TB WD 7K 64M; Videocard: VGA ASUS GTX460; DVD BURNER 1: BLU-RAY BURNER LG; DVD BURNER 2: ASUS DRW-24B3LT; CPU COOL ZALMAN
On this Vista 32 bit (
) pc:
System Model m8247c
Chipset: GeForce 6150SE nForce 430; Memory (RAM): 3 gig;
Processor: AMD Athlon™ 64 X2 Dual Core Processor 5600+, 2.800 GHz, 2 Core(s), 2 Logical Processor(s)
+ ATAPI DVD DH20A4P USB External DVD Burner; Western Digital 1TB & 1.5 TB My Book™ Home Edition™ External Hard Drives
Some specs:
Creator 2012 Pro on this homemade pc:
ANTEC NINE HUNDRED case; WIN HOME PREM 7 64-BIT; MB ASUS P6X58D PREMIUM 1366 R; CPU:INTEL CORE I7 950 3.06G; SSD 80G INTEL SSDSA2MH080G;
Add'l HD 1.5TB WD 7K 64M; Videocard: VGA ASUS GTX460; DVD BURNER 1: BLU-RAY BURNER LG; DVD BURNER 2: ASUS DRW-24B3LT; CPU COOL ZALMAN
On this Vista 32 bit (
) pc:System Model m8247c
Chipset: GeForce 6150SE nForce 430; Memory (RAM): 3 gig;
Processor: AMD Athlon™ 64 X2 Dual Core Processor 5600+, 2.800 GHz, 2 Core(s), 2 Logical Processor(s)
+ ATAPI DVD DH20A4P USB External DVD Burner; Western Digital 1TB & 1.5 TB My Book™ Home Edition™ External Hard Drives
#5
Theo115
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Posted 02 October 2009 - 04:30 PM
QUOTE (hernanmc @ Aug 9 2009, 06:38 PM) <{POST_SNAPBACK}>
Hi!
Its name is Roxio Central 36 or Roxio Creator DE... That's the only names I have access right now I guess!
Honestly, I don't remember if I paid or if it was free with my laptop, I know I didn't get any CD with this software... Maybe I have the free version! I talked to the Dell staff and they said it's not their problem!
The thing is that I have my laptom since December and I used to run Roxio Creator often, but since a couple of days ago I get that error message every time I try to run it..
Thanks!
Its name is Roxio Central 36 or Roxio Creator DE... That's the only names I have access right now I guess!
Honestly, I don't remember if I paid or if it was free with my laptop, I know I didn't get any CD with this software... Maybe I have the free version! I talked to the Dell staff and they said it's not their problem!
The thing is that I have my laptom since December and I used to run Roxio Creator often, but since a couple of days ago I get that error message every time I try to run it..
Thanks!
So did you get this solved,i'm having the same problem.same Dell Laptop.
#6
ogdens
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Posted 02 October 2009 - 05:21 PM
QUOTE (Theo115 @ Oct 2 2009, 08:30 PM) <{POST_SNAPBACK}>
So did you get this solved,i'm having the same problem.same Dell Laptop.
Contact Dell it is their OEM software.
#7
Big_Dave
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Posted 02 October 2009 - 05:50 PM
You might try this article. It's a long shot. Resolving missing installer, .msi, and network resource issues
VISTA Home Premium +SP2 32 bit, Windows 7 Home Premium 32 bit sp1 and 64 bit sp1, XP Pro --->multiboot
Creator 2012 Pro + Creator 2011 Blu-ray plugin
DIY Asus P8P67, Intel i7-2600k 4.4 OC'd ghz, Corsair 8gb XMS3 DDR3 1600, NVIDIA 550 TI 1gb, OCZ Vertex 3 120 gb SATA III, dual Hitachi 1.5TB SATA III
HP DV7-4100t Intel i3-M380 2.5 ghz, 4gb, Crucial C300 128 gb SSD
HP DV9700T Duo 2 T9300 2.5 ghz, 4gb, GF 8600m GS 512 mb, TS-L632N DVD/CD
HP e9280t i7-960 3.2 ghz, 12gb, GTX 460 1gb, HP BD-RE BH20L, Vertex 3 120GB SSD
HP Photosmart Premium, Sony PS3
Creator 2012 Pro + Creator 2011 Blu-ray plugin
DIY Asus P8P67, Intel i7-2600k 4.4 OC'd ghz, Corsair 8gb XMS3 DDR3 1600, NVIDIA 550 TI 1gb, OCZ Vertex 3 120 gb SATA III, dual Hitachi 1.5TB SATA III
HP DV7-4100t Intel i3-M380 2.5 ghz, 4gb, Crucial C300 128 gb SSD
HP DV9700T Duo 2 T9300 2.5 ghz, 4gb, GF 8600m GS 512 mb, TS-L632N DVD/CD
HP e9280t i7-960 3.2 ghz, 12gb, GTX 460 1gb, HP BD-RE BH20L, Vertex 3 120GB SSD
HP Photosmart Premium, Sony PS3
#8
malatekid
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Posted 02 October 2009 - 06:14 PM
QUOTE (Big_Dave @ Oct 2 2009, 09:50 PM) <{POST_SNAPBACK}>
You might try this article. It's a long shot. Resolving missing installer, .msi, and network resource issues
The poster said he does not have the software CD, and step 4 of that KB article you suggested states: Restart and Reinstall the software from the original CD or Downloaded file.
Edited by malatekid, 02 October 2009 - 06:14 PM.
"The work of science is to substitute facts for appearances, and demonstrations for impressions"
-- John Ruskin
Roxio Creator 2012 Pro
Dell XPS 410
Windows XP Professional,Service Pack 3
Intel 2 Duo Processor E6700 (2.66GHz,1066FSB) with 4MB cache
4GB DDR2 SDRAM at 800MHz
500GB Serial ATA II Hard Drive(7200RPM)
256MB NVIDIA GeForce 8600 GTS
Sound Blaster® X-Fi™ XtremeMusic (D) Sound Card
Samsung SH-S203B, Asus DRW-2014L1T
Epson R300 printer, Epson 4490 Scanner
-- John Ruskin
Roxio Creator 2012 Pro
Dell XPS 410
Windows XP Professional,Service Pack 3
Intel 2 Duo Processor E6700 (2.66GHz,1066FSB) with 4MB cache
4GB DDR2 SDRAM at 800MHz
500GB Serial ATA II Hard Drive(7200RPM)
256MB NVIDIA GeForce 8600 GTS
Sound Blaster® X-Fi™ XtremeMusic (D) Sound Card
Samsung SH-S203B, Asus DRW-2014L1T
Epson R300 printer, Epson 4490 Scanner
#9
Big_Dave
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Posted 02 October 2009 - 06:21 PM
Perhaps the Dell restore process (hidden partition?) might let the OP do a selective restore. I no longer have a Dell so I can't say for sure if it's possible. I know my HP can do it from the Restore Manager process.
Edited by Big_Dave, 02 October 2009 - 06:28 PM.
VISTA Home Premium +SP2 32 bit, Windows 7 Home Premium 32 bit sp1 and 64 bit sp1, XP Pro --->multiboot
Creator 2012 Pro + Creator 2011 Blu-ray plugin
DIY Asus P8P67, Intel i7-2600k 4.4 OC'd ghz, Corsair 8gb XMS3 DDR3 1600, NVIDIA 550 TI 1gb, OCZ Vertex 3 120 gb SATA III, dual Hitachi 1.5TB SATA III
HP DV7-4100t Intel i3-M380 2.5 ghz, 4gb, Crucial C300 128 gb SSD
HP DV9700T Duo 2 T9300 2.5 ghz, 4gb, GF 8600m GS 512 mb, TS-L632N DVD/CD
HP e9280t i7-960 3.2 ghz, 12gb, GTX 460 1gb, HP BD-RE BH20L, Vertex 3 120GB SSD
HP Photosmart Premium, Sony PS3
Creator 2012 Pro + Creator 2011 Blu-ray plugin
DIY Asus P8P67, Intel i7-2600k 4.4 OC'd ghz, Corsair 8gb XMS3 DDR3 1600, NVIDIA 550 TI 1gb, OCZ Vertex 3 120 gb SATA III, dual Hitachi 1.5TB SATA III
HP DV7-4100t Intel i3-M380 2.5 ghz, 4gb, Crucial C300 128 gb SSD
HP DV9700T Duo 2 T9300 2.5 ghz, 4gb, GF 8600m GS 512 mb, TS-L632N DVD/CD
HP e9280t i7-960 3.2 ghz, 12gb, GTX 460 1gb, HP BD-RE BH20L, Vertex 3 120GB SSD
HP Photosmart Premium, Sony PS3
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