[Loretta]

I am experiencing the 'R6025 pure virtual function' error when trying to create a new production. I have read the posts and responses in the Errors section. If I uninstall and reinstall as others suggest to fix this R6025 error, will I lose all my old productions? That is, will they still be there when the software is reinstalled or do I have to recreate them? Thank you. --Loretta

[sknis]

It is always best to backup your hard drive whenever you do something like this but no, it should not affecct your existing projects. The "recent" list will probably be empty.

Did you check the Roxio Knowledge base also (Support tab at top of page)? You might be able to save the reinstall by looking at these - specifically the third one down.

This post has been edited by sknis: 09 August 2009 - 02:05 AM

[FalvinP]

Loretta, have you uninstalled Creator 2009 yet? I'm curious how it went. While I don't have the error message you received, I do plan to uninstall/reinstall for various reasons. Since I do slide shows using Videowave I'll also backp the drsm and dat files for each production.

If you have done this already, did you loose any productions (without having to restore from a backuup)?

[Jim_Hardin]

Loretta, have you uninstalled Creator 2009 yet? I'm curious how it went. While I don't have the error message you received, I do plan to uninstall/reinstall for various reasons. Since I do slide shows using Videowave I'll also backp the drsm and dat files for each production.

If you have done this already, did you loose any productions (without having to restore from a backuup)?

Your production files are normally kept in you’re My Documents folder. Nothing is ever touched during an uninstall or install if it is in that folder!

You do know that your dmsm files only contain ‘notes’ on what your production edits should do. There is not one drop of video or pictures in them.

[FalvinP]

I'm not trying to hijack Loretta's thread, but I would like some clarification in case she is in a like situation to mine.

I don't save my projects in the documents folder (Vista). I save them in a folder I've created. Is it only if you save your projects in the documents folder that none of the data is affected?

I tried an experiment with one of my projects. I've put jpegs into Videowave using the media selector. After the picture is in the project I sometimes doubleclick in the panel to get an "edit" window where I can do a few things, in my case mostly cropping. When I do this, Videowave puts information about the crop within a subfolder of the Videowave folder. On My machine it is here: C:\Program Data\Roxio\Videowave11\Images.

The program makes a copy of the modified image and appends it with a "0" at the end of the filename, which it stores in the above mentioned folder. For example the image I modified was DSC_7847 and the modified image is DSC_78470.

If I delete (temporarily store on the desktop) the modified picture from the Images folder and then restart the program, a box comes up titled "Cannot find required files". It lists the affected file with the path, in my case C:\Program Data\Roxio\Videowave11\Images DSC_78470. It lists some choices you can make to fix the situation............skip, browse etc. If you select "skip" the production will open, but with a blue question mark in the panel where the cropped picture used to reside.

If I copy the picture back from the desktop and then restart the program, the production opens normally with all pictures intact.

If I were to do a clean uninstall, wouldn't the Images folder be deleted and thus not available to look for modifications after reinstallation?

Could it be that if I uninstalled the program and kept both the dmsm file and the dat file that the info in the Images folder would be contained in the dat file? Just to be double darn sure, If I was to uninstall/reinstall I would certainly copy the contents of the Images folder along with the dmsm and dat files.

Am I missing something?

[Jim_Hardin]

Yes you are correct – good catch!

I would copy that folder to preserve the edits then put it back after the install is complete.