9 replies to this topic

[JM Drake]

I have tried numerous times, with the help of Roxio's tech support to Install Roxio Creator 2009 to a new HP Vista machine unsuccessfully.  I was instructed to do a "Clean Install" using instructions from the support page.  I tried three times to do this and each time the program would not function properly.  Has anyone else had a similar experience with this product?

[myguggi]

I have tried numerous times, with the help of Roxio's tech support to Install Roxio Creator 2009 to a new HP Vista machine unsuccessfully.  I was instructed to do a "Clean Install" using instructions from the support page.  I tried three times to do this and each time the program would not function properly.  Has anyone else had a similar experience with this product?

Creator 2009 installed without a problem on my new HP Vista 64.

After a install, exactly what does not function properly?

[Big_Dave]

I am running Creator 2009 on VISTA (but only 32 bit).

What error message are you getting?

[jleverone]

I have tried numerous times, with the help of Roxio's tech support to Install Roxio Creator 2009 to a new HP Vista machine unsuccessfully.  I was instructed to do a "Clean Install" using instructions from the support page.  I tried three times to do this and each time the program would not function properly.  Has anyone else had a similar experience with this product?

I too have a new HP 64 bit machine and have talked to Roxio support, done everything they recommended including a "Clean Intsall" etc a number of times without success. Since I bought the software at Best Buy and it was over 30 days they would not take back the software. I have always liked Roxio's products but this is rediculous. Frustrated in Fl.
ps. Everytime I try to install it, I do not recieve an error message. When I go to the START menu, only two programs are there, the Backup and CINI DVD.

[sknis]

Try this if you haven't already tried it.

[diamondroyal]

I am so happy to find that I'm not the only one having this problem.  You have described exactly what I have been going through.  I purchased my software from the Roxio website and have been fighting with it since I've recieved it.  My computer is only 2 months old and I had to bring it in because the software has been causing a blue screen and also would not shut down.  I had the Geek squad at Best Buy try to install Creator 2009 with the disc I was sent but even they could not install it.  I have spent WAY too much time trying this and trying that, it should not be that difficult to install software.
I have reopened another ticket since Roxio closed my previous one while my computer was in for repair/testing and I was unable to answer their emails.

[firenhancer]

I am so happy to find that I'm not the only one having this problem.  You have described exactly what I have been going through.  I purchased my software from the Roxio website and have been fighting with it since I've recieved it.  My computer is only 2 months old and I had to bring it in because the software has been causing a blue screen and also would not shut down.  I had the Geek squad at Best Buy try to install Creator 2009 with the disc I was sent but even they could not install it.  I have spent WAY too much time trying this and trying that, it should not be that difficult to install software.
I have reopened another ticket since Roxio closed my previous one while my computer was in for repair/testing and I was unable to answer their emails.

Would you happen to have a diff system to test install the product? This would basically tell you if the disc is "bad", which I doubt but is a reasonable possibility. When was the product purchased? Did you have the BSOD after installation of C2009 or was it a separate issue?

[Jim_Hardin]

Would you happen to have a diff system to test install the product? This would basically tell you if the disc is "bad", which I doubt but is a reasonable possibility. When was the product purchased? Did you have the BSOD after installation of C2009 or was it a separate issue?

I really doubt there is anything wrong with the disc… Once an install is messed up it stays messed up until you buckle down and do the Clean Install.

[ILLY]

Hi i just installed 2009 ultimate on my machine made by myself it has xp pro x64 and vista ultimate x64 the vista installation was painless it does what it says on the box on the other hand it has problems with my xp x64.My summary is that it may be conflicting with pre installed drivers/software.I am currently training in IT.

Edited by ILLY, 26 August 2009 - 12:08 PM.

[jmhoraze]

I am so happy to find that I'm not the only one having this problem. ... My computer is only 2 months old and I had to bring it in because the software has been causing a blue screen and also would not shut down.  ...

The Errorcode and the Module (Driver, DLL, etc.) in question would provide a very important clue!  My hunch is that the chipset and/or graphic card driver are the actual culprit (triggered by but not the actual cause) of components, here, Roxio 2009 using certain functions, directly or through Microsoft DirectX.

This is not a first time we are seeing this: a computer freshly purchased (but may be on the shelf for already ½ year if not 1 year, and on sale) coming with outdated drivers, software, BIOS.

So you want to check with the manufacturer's website for relevant updates!

Hope this helps.