5 replies to this topic

[hydi]

I have a Panasonic NV-GS60 connected to an HP Pavillion by firewire.   Video capture was working perfectly till 26th July.   Now, the computer recognises the camera but does not communicate with Roxio.  When I click the Video capture tab, the drop down box says "There are no devices available for this media type".  The camera is listed in the Device Manager.    I have recently installed Vista Service Pack 2, but otherwise nothing much has changed.   Any ideas please?

Edited by hydi, 15 August 2009 - 09:37 AM.

[Big_Dave]

What program are you trying to use? Have you tried to do a Capture/Import in Videowave?

Let us know what your PC specifications are.

[hydi]

What program are you trying to use? Have you tried to do a Capture/Import in Videowave?

Let us know what your PC specifications are.

I am using Easy Media Creator 10.

If I try to capture/import using Videowave, I get the same "There are no devices available for this media type" as I get from clicking on 'capture video' in the autoplay window which appears when I switch the camera on, although the camera is detected and shows under imaging devices in the device manager.

The PC is an HP Pavillion s3140.uk with Windows Vista SP2 32, It has NVidia GeForce 7500LE graphics, Athlon X2 dual core +4400 processor and AGERE OHCI compliant ieee 1394 controller.

Thanks for your response and grateful for any suggestions

[Big_Dave]

Are you using the Dell version (installed with PC purchase) or the retail version?

If you have the retail version, then have you install the EMC 10 updates? http://www.roxio.com/enu/support/emc10/software_updates.html

If you have the retail version and the updates don't fix the problem then you'll have to do a clean install.

Clean Install Instructions for Creator 9 and 10 on Windows Vista

Edited by Big_Dave, 16 August 2009 - 07:17 AM.

[sknis]

Dave, the Dell OEM version of EMC 10 has any video editing features. At least it didn't.

Instead of using Capture from Video Wave, try Media Import; does it see your camcorder?

It is possible that the Vista update did the damage.  

In deed, try the update.  I would have expected that you would have done that already since the program usually bugs you to do the update unless you have that turned off.  If that doesn't work,  see if there is a repair function in EMC 10; I don't have that loaded and I don't remember if it is there.

You might also look for a Windows restore point before the end of July.

Do the clean install if nothing else works.  Follow it closely.

The last resort would be to do the clean install.

Edited by sknis, 17 August 2009 - 02:44 AM.

[hydi]

Are you using the Dell version (installed with PC purchase) or the retail version?

If you have the retail version, then have you install the EMC 10 updates? http://www.roxio.com/enu/support/emc10/software_updates.html

If you have the retail version and the updates don't fix the problem then you'll have to do a clean install.

Clean Install Instructions for Creator 9 and 10 on Windows Vista

Many thanks.  Yes I've tried reinstalling the driver, done vista updates, etc.  Now find that the problem also exists in Windows Movie Maker, so beginning to think that it must have been the latest Microsoft updates to Vista that are causing the problem.