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Roxio VideConvert has stopped working Copy or convert will not work

#1 User is offline   Melvin 

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Post icon  Posted 17 August 2009 - 12:26 PM

My computer: HP-e9120y - Windows Vista home premium - 64 bit - 8 gig RAM - ATI 4350 video with latest driver.

I get the above TOPIC title then the following:
"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I click OK, the one window closes, and not other response.

I do not have a registry cleaner on this machine.

I do have the trial version of the Norton antivirus software (could it be interfering?) that came with the machine.

Help?

MelS


This post has been edited by Melvin: 19 August 2009 - 04:06 PM

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#2 User is offline   Beerman 

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Posted 17 August 2009 - 12:38 PM

Have you applied the latest update?
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#3 User is offline   Big_Dave 

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Posted 17 August 2009 - 12:55 PM

What program are you having a problem with?

This post has been edited by Big_Dave: 17 August 2009 - 12:55 PM

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#4 User is offline   Melvin 

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Posted 17 August 2009 - 01:27 PM

QUOTE (Beerman @ Aug 17 2009, 01:38 PM) <{POST_SNAPBACK}>
Have you applied the latest update?


Yes it has service pack 4 on it.

QUOTE (Big_Dave @ Aug 17 2009, 01:55 PM) <{POST_SNAPBACK}>
What program are you having a problem with?


When I try to run the VideoConvert program.

It is part of Roxio Creator 2009

This post has been edited by Melvin: 17 August 2009 - 01:31 PM

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#5 User is offline   sknis 

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Posted 17 August 2009 - 02:23 PM

Nice computer with lots of goodies ! wink.gif If I search for the "y" version, it takes me to a Portugal site. Did HP screw up or did you buy it outside the US. There is a problem if the Windows language does not match the Roxio language.

Did you install the program with that anti-virus active? If so, not everything got put in the proper place in the registry.

Do you mean "Video Copy and Convert"? Remember that it is illegal to make a copy of a commercial movie (DVD) even for your own use. The Roxio software will not allow you to try to make a copy. I would have thought that you would have gotten a different warning message.

This post has been edited by sknis: 17 August 2009 - 02:34 PM

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#6 User is offline   cdanteek 

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Posted 17 August 2009 - 02:39 PM

This is what I get...

Attached Image: monthly_08_2009/post-97-1250551190.png

cd

This post has been edited by cdanteek: 17 August 2009 - 03:20 PM

cd
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1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
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4.Click here CD-DVD Speed - A user guide
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#7 User is offline   sknis 

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Posted 17 August 2009 - 02:44 PM

Yep, that what I said - read the light blue text in the blue border ! laugh.gif
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.

Laptop - Windows 7 Home
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Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
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#8 User is offline   Melvin 

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Posted 19 August 2009 - 04:49 AM

QUOTE (sknis @ Aug 17 2009, 03:23 PM) <{POST_SNAPBACK}>
Nice computer with lots of goodies ! wink.gif If I search for the "y" version, it takes me to a Portugal site. Did HP screw up or did you buy it outside the US. There is a problem if the Windows language does not match the Roxio language.

Did you install the program with that anti-virus active? If so, not everything got put in the proper place in the registry.

Do you mean "Video Copy and Convert"? Remember that it is illegal to make a copy of a commercial movie (DVD) even for your own use. The Roxio software will not allow you to try to make a copy. I would have thought that you would have gotten a different warning message.


1) This was purchased in the USA at Best Buy.

2) The Antivirus came installed as a trial from HP.

3) I was not trying to copy a commercial movie - That may have been the reason for getting a different message. I was trying to convert a MPG to AVI to reduce the file size. If I use the Edit "advanced", it will convert, but will not using the "Video/Convert" subprogram.


QUOTE (cdanteek @ Aug 17 2009, 03:39 PM) <{POST_SNAPBACK}>
This is what I get...

Attached Image: monthly_08_2009/post-97-1250551190.png

cd


Please read my last reply before passing a QUICK judgement.

QUOTE (sknis @ Aug 17 2009, 03:44 PM) <{POST_SNAPBACK}>
Yep, that what I said - read the light blue text in the blue border ! laugh.gif


Please read my last reply before passing a QUICK judgement.

QUOTE (cdanteek @ Aug 17 2009, 03:39 PM) <{POST_SNAPBACK}>
This is what I get...

Attached Image: monthly_08_2009/post-97-1250551190.png

cd


Please read my last reply before passing a QUICK judgement.

QUOTE (sknis @ Aug 17 2009, 03:44 PM) <{POST_SNAPBACK}>
Yep, that what I said - read the light blue text in the blue border ! laugh.gif


Please read my last reply before passing a QUICK judgement.
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#9 User is offline   sknis 

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Posted 19 August 2009 - 08:01 AM

QUOTE (Melvin @ Aug 19 2009, 07:49 AM) <{POST_SNAPBACK}>
1) This was purchased in the USA at Best Buy.

2) The Antivirus came installed as a trial from HP.

3) I was not trying to copy a commercial movie - That may have been the reason for getting a different message. I was trying to convert a MPG to AVI to reduce the file size. If I use the Edit "advanced", it will convert, but will not using the "Video/Convert" subprogram.


Please read my last reply before passing a QUICK judgement.

Please read my last reply before passing a QUICK judgement.

Please read my last reply before passing a QUICK judgement.

Please read my last reply before passing a QUICK judgement.


ECHO ?

Converting a mpg2 file to an AVI file would make it larger unless you are converting to DivX or similar?
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.

Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
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#10 User is offline   Melvin 

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Posted 19 August 2009 - 10:55 AM

QUOTE (sknis @ Aug 19 2009, 09:01 AM) <{POST_SNAPBACK}>
ECHO ?

Converting a mpg2 file to an AVI file would make it larger unless you are converting to DivX or similar?


If there was only one type that would be correct, however if you notice, Roxio does have several options for MPG-X, DIVX, AVI, MOV, etc, thus even though quality will be different, you can reduce file size and retain some quality.


BTW: I am not a new user. I do have several programing languages behind me as well as a LOT of USER experience.

For the most part I think Roxio has more overall capability than several other programs I have used.

Lessons are free for those willing to learn, but may be costly to those that do not ask.
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#11 User is offline   Big_Dave 

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Posted 19 August 2009 - 11:42 AM

QUOTE (Melvin @ Aug 19 2009, 01:55 PM) <{POST_SNAPBACK}>
If there was only one type that would be correct, however if you notice, Roxio does have several options for MPG-X, DIVX, AVI, MOV, etc, thus even though quality will be different, you can reduce file size and retain some quality.


BTW: I am not a new user. I do have several programing languages behind me as well as a LOT of USER experience.

For the most part I think Roxio has more overall capability than several other programs I have used.

Lessons are free for those willing to learn, but may be costly to those that do not ask.



Did you apply service pack 4?
VISTA Home Premium +SP2 32 bit, Windows 7 Home Premium 32 bit sp1 and 64 bit sp1, XP Pro --->multiboot
Creator 2012 Pro + Creator 2011 Blu-ray plugin

DIY Asus P8P67, Intel i7-2600k 4.4 OC'd ghz, Corsair 8gb XMS3 DDR3 1600, NVIDIA 550 TI 1gb, OCZ Vertex 3 120 gb SATA III, dual Hitachi 1.5TB SATA III
HP DV7-4100t Intel i3-M380 2.5 ghz, 4gb, Crucial C300 128 gb SSD
HP DV9700T Duo 2 T9300 2.5 ghz, 4gb, GF 8600m GS 512 mb, TS-L632N DVD/CD
HP e9280t i7-960 3.2 ghz, 12gb, GTX 460 1gb, HP BD-RE BH20L, Vertex 3 120GB SSD
HP Photosmart Premium, Sony PS3
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#12 User is offline   sknis 

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Posted 19 August 2009 - 11:44 AM

Dave, read post 3. That question was answered before.

Mel, isn't that what I said when I mentioned DivX as an example? I never made the flat statement that all AVI files would be larger than a mpg2 file.

Now I see that you started way back in 2006 but haven't been around much lately. For conveneience, create a signature with your computer specs and perhaps a line or two about your knowledge of the program. With only 10 post in 3 years, it is hard to judge your expertise.

It is probably too late but consider editing your e-mail address to prevent those spambots from putting you on a lot of e-mail distribution lists.

Welcome back; I hope we can solve your problem. wink.gif

This post has been edited by sknis: 19 August 2009 - 11:53 AM

PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.

Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.

Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
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#13 User is offline   Big_Dave 

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Posted 19 August 2009 - 11:46 AM

Sknis,

You must mean post #4.

Somehow my view got switched to outline mode so I missed the answer.
VISTA Home Premium +SP2 32 bit, Windows 7 Home Premium 32 bit sp1 and 64 bit sp1, XP Pro --->multiboot
Creator 2012 Pro + Creator 2011 Blu-ray plugin

DIY Asus P8P67, Intel i7-2600k 4.4 OC'd ghz, Corsair 8gb XMS3 DDR3 1600, NVIDIA 550 TI 1gb, OCZ Vertex 3 120 gb SATA III, dual Hitachi 1.5TB SATA III
HP DV7-4100t Intel i3-M380 2.5 ghz, 4gb, Crucial C300 128 gb SSD
HP DV9700T Duo 2 T9300 2.5 ghz, 4gb, GF 8600m GS 512 mb, TS-L632N DVD/CD
HP e9280t i7-960 3.2 ghz, 12gb, GTX 460 1gb, HP BD-RE BH20L, Vertex 3 120GB SSD
HP Photosmart Premium, Sony PS3
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#14 User is offline   Melvin 

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Posted 19 August 2009 - 04:10 PM

QUOTE (Big_Dave @ Aug 19 2009, 12:42 PM) <{POST_SNAPBACK}>
Did you apply service pack 4?


Yes it has service pack 4



QUOTE (sknis @ Aug 19 2009, 12:44 PM) <{POST_SNAPBACK}>
Dave, read post 3. That question was answered before.

Mel, isn't that what I said when I mentioned DivX as an example? I never made the flat statement that all AVI files would be larger than a mpg2 file.

Now I see that you started way back in 2006 but haven't been around much lately. For conveneience, create a signature with your computer specs and perhaps a line or two about your knowledge of the program. With only 10 post in 3 years, it is hard to judge your expertise.

It is probably too late but consider editing your e-mail address to prevent those spambots from putting you on a lot of e-mail distribution lists.

Welcome back; I hope we can solve your problem. wink.gif


Thanks. Any help is appreciated. I admit I do stay quiet unless I really run up against a problem I can not solve.

This post has been edited by Melvin: 19 August 2009 - 04:32 PM

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