5 replies to this topic

[Patty1]

Hi:  I have installed and uninstalled and done 2 clean installs on Creator 2009 and the program still will not open for me, I get an error message "Roxio Creator must close as it has encountered a problem".  If I go into Start, Programs, Roxio and open for instance the "Music
Application" separately it will open and as I proceed with coping a music CD everything goes fine until it writes to my blank CD and then I get an error message that there is something wrong with the CD.  I am installing this on a laptop using Windows XP.  I purchased this program new and it has not worked since I got it.  I would appreciate any help I can get.  Thanks!

Edited by Patty1, 17 August 2009 - 01:59 PM.

[sknis]

Hi:  I have installed and uninstalled and done 2 clean installs on Creator 2009 and the program still will not open for me, I get an error message "Roxio Creator must close as it has encountered a problem".  If I go into Start, Programs, Roxio and open for instance the "Music
Application" separately it will open and as I proceed with coping a music CD everything goes fine until it writes to my blank CD and then I get an error message that there is something wrong with the CD.  I am installing this on a laptop using Windows XP.  I purchased this program new and it has not worked since I got it.  I would appreciate any help I can get.  Thanks!

Give us the particulars on that LapTop at least manufacturer and full model number.

When you install, are you installing to a clean (no malware), defragged hard drive with your ANTI-VIRUS OFF  How much free space do you have on your computer?

[peterc46]

Give us the particulars on that LapTop at least manufacturer and full model number.

When you install, are you installing to a clean (no malware), defragged hard drive with your ANTI-VIRUS OFF  How much free space do you have on your computer?

I am having this exact problem - after installing, the individual programs seem to run ok but Roxio Central reports the error seen above. Clicking a link in the error dialog reveals this:
"Error Signature:

EventType : clr20r3     P1 : roxiocentralfx.exe     P2 : 4.12.0.0    
P3 : 48a05348     P4 : roxiocentralfx     P5 : 0.0.0.0     P6 : 48a05348    
P7 : 17e     P8 : 12     P9 : system.dllnotfoundexception "

I reported this to Support, and they had me run RCPROD.msi from the DVD /RoxioCentral_4x folder. Doing this achieved nothing.

I have now followed the Clean Install procedure to the letter, uninstalling, deleting folders, clearing the registry, and have ended up with exactly the same problem.

To date I have spent in excess of 8 hours trying to install this suite, and still have little to show for it.

My system is a Del Inspiron 8500 laptop, with XP Home SP3 and all current updates.

[peterc46]

I googled the problem (system dll not found, as in my post above) and found a suggestion in some other forum. The suggestion was to download/install RC2009 SP2.

I checked Roxio downloads and found SP4. After installing this update - the problem is cured! Roxio Central now opens correctly.


So, the final solution seems to be to download and install the latest Service Pack for RC2009. The SP installs with the program NOT running.

[conniesa]

I googled the problem (system dll not found, as in my post above) and found a suggestion in some other forum. The suggestion was to download/install RC2009 SP2.

I checked Roxio downloads and found SP4. After installing this update - the problem is cured! Roxio Central now opens correctly.


So, the final solution seems to be to download and install the latest Service Pack for RC2009. The SP installs with the program NOT running.

I too have now spent 8 hrs on this program and it still would not open.  I followed Peter's advice and it now works (so far).

[Boltcloud]

I had the exact same issue after I changed my hard drive and tried to reinstall 2009.  I took peter's advice and IT WORKED instantly! Thank you Peter and Roxio for the forums!