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Ask Roxanne


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#1 pam_mortensen

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Posted 23 May 2006 - 02:21 PM

Does Ask Roxanne drive you crazy?  I keep asking, opening tickets and I never get an answer!  I am going crazy!  Do they ever respond?
Not that any of this makes any sense to me, but if it helps...my system:

NVIDIA GeForce Go 7600 [Display adapter]
HP dv9000V Laptop
XP Home Edition
AMD Turion 64x2 Mobile TL-60 1.8 GHz
17.0" WSXGA+BrightviewWidescreen 1680x1050
256MN NVDIA GeForceŽ Go 7600
HP IMPRING Finish + Microphone
2.0 GB DDR2 SDRAM (2x1024MB)
200 GB 5400 RPM SATA Dual Hard Drive
300 GB Hard Drive Kit for xb3000 Base
HP xb3000 Notebook Expansion Base
Super Multi 8X DVD+/-RW w/DL Support
802.11 a/b/g WLAN & Bluetooth

#2 who_are_you

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Posted 23 May 2006 - 03:09 PM

I submitted an item via Roxann in late Dec, 2005. Still no response, stopped checking for any updated information to the post after a couple of months. Feel kinda less than smart for it taking a couple of months for me to realize the response was sent along with that famous "check that is in the mail"

#3 pam_mortensen

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Posted 23 May 2006 - 03:23 PM

View Postwho_are_you, on May 23 2006, 04:09 PM, said:

I submitted an item via Roxann in late Dec, 2005. Still no response, stopped checking for any updated information to the post after a couple of months. Feel kinda less than smart for it taking a couple of months for me to realize the response was sent along with that famous "check that is in the mail"

Good to know it is not just me!  Love your kitty, by the way!
Not that any of this makes any sense to me, but if it helps...my system:

NVIDIA GeForce Go 7600 [Display adapter]
HP dv9000V Laptop
XP Home Edition
AMD Turion 64x2 Mobile TL-60 1.8 GHz
17.0" WSXGA+BrightviewWidescreen 1680x1050
256MN NVDIA GeForceŽ Go 7600
HP IMPRING Finish + Microphone
2.0 GB DDR2 SDRAM (2x1024MB)
200 GB 5400 RPM SATA Dual Hard Drive
300 GB Hard Drive Kit for xb3000 Base
HP xb3000 Notebook Expansion Base
Super Multi 8X DVD+/-RW w/DL Support
802.11 a/b/g WLAN & Bluetooth

#4 grandpabruce

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Posted 23 May 2006 - 06:04 PM

View Postpam_mortensen, on May 23 2006, 05:23 PM, said:

Good to know it is not just me!  Love your kitty, by the way!

It is a well know fact that Roxann has been hitting the sauce pretty heavily this past year.  :)
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1

#5 todutola@yahoo.co.uk

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Posted 24 May 2006 - 02:28 AM

View Postpam_mortensen, on May 23 2006, 11:21 PM, said:

Does Ask Roxanne drive you crazy?  I keep asking, opening tickets and I never get an answer!  I am going crazy!  Do they ever respond?
I see I am not the only one, it seems that there is no support for Roxio products and I will post my feed back on Roxio products on other discussion boards

#6 vid2man97

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Posted 24 May 2006 - 05:28 AM

She's a fickle girl.  

Your best bet for help is right here in these forums.  There are some pretty savvy folks around these parts.
Find the appropriate section and pose your problem.  You'll likely end up with a solution.
"I'd rather be happy than right any day of the week"

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#7 who_are_you

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Posted 24 May 2006 - 01:43 PM

View Postpam_mortensen, on May 23 2006, 03:23 PM, said:

Good to know it is not just me!  Love your kitty, by the way!
The cat is one of the Avtar's (I think that is what they are called) available to add to your profile, you might check and see if there's one to your liking. My wife and I are big animal rights supporters so I felt pix was appropo. I am also a big gun nut, benchrest shooting only - I have not wanted to kill anything since 1969. I know the postman wonders about us as we will get some of my gun magazines in the mail the same day we get publications from ASCPA and PETA (People for the Ethical Treatment of Animals) :)
(Deer hunting might be a real sport if the deer had guns also)

#8 grandpabruce

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Posted 24 May 2006 - 04:57 PM

View Posttodutola@yahoo.co.uk, on May 24 2006, 04:28 AM, said:

I see I am not the only one, it seems that there is no support for Roxio products and I will post my feed back on Roxio products on other discussion boards

You have no sense of humor.  It would help you, until we could help you, so you might just want to go to those other boards to spread your ill will.  Watch that door on the way out.  :)
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1

#9 Arizona Bill

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Posted 23 July 2006 - 06:45 PM

EMC8 HAS WRECKED THE OS ON MY HP LAPTOP.  IT STOPPED MY WIRELESS FUNCTION AND PUTS A UNREMOVABLE POPUP TELLING ME ABOUT AN ORDINAL THAT CAN'T BE FOUND IN A .DLL FILE.  THIS IS THE CLOSEST I HAVE GOTTEN TO COMMUNICATE WITH ROXIO.  ASK ROXANNE IS DESIGNED TO DRIVE YOU OFF.  SUPPORT IS TO EXPENSIVE TO WASTE ON CUSTOMERS.  I AM DONE WITH ROXIO

#10 grandpabruce

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Posted 23 July 2006 - 06:48 PM

View PostArizona Bill, on Jul 23 2006, 09:45 PM, said:

EMC8 HAS WRECKED THE OS ON MY HP LAPTOP.  IT STOPPED MY WIRELESS FUNCTION AND PUTS A UNREMOVABLE POPUP TELLING ME ABOUT AN ORDINAL THAT CAN'T BE FOUND IN A .DLL FILE.  THIS IS THE CLOSEST I HAVE GOTTEN TO COMMUNICATE WITH ROXIO.  ASK ROXANNE IS DESIGNED TO DRIVE YOU OFF.  SUPPORT IS TO EXPENSIVE TO WASTE ON CUSTOMERS.  I AM DONE WITH ROXIO

No problem.  It sounds like you have a slug of problems, and yelling won't help you get help.  After you calm down, you may want to come back and explain what you did.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3

Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1




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