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Error message about Quick Time


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#1 pam_mortensen

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Posted 23 May 2006 - 03:22 PM

I am trying to work on my .mov videos in EMC8 and when I try to import them from my files I get the message:

"One or more of the files you are trying to add require Quick Time, and have not been added."

The problem is I have Quick Time.  Any ideas?  I can't get anyone at Roxio to answer this question.

Thanks!

Pam
Not that any of this makes any sense to me, but if it helps...my system:

NVIDIA GeForce Go 7600 [Display adapter]
HP dv9000V Laptop
XP Home Edition
AMD Turion 64x2 Mobile TL-60 1.8 GHz
17.0" WSXGA+BrightviewWidescreen 1680x1050
256MN NVDIA GeForce® Go 7600
HP IMPRING Finish + Microphone
2.0 GB DDR2 SDRAM (2x1024MB)
200 GB 5400 RPM SATA Dual Hard Drive
300 GB Hard Drive Kit for xb3000 Base
HP xb3000 Notebook Expansion Base
Super Multi 8X DVD+/-RW w/DL Support
802.11 a/b/g WLAN & Bluetooth

#2 ivanatrox

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Posted 24 May 2006 - 06:38 AM

What version of QT do you have installed? if you uninstall it from Add or Remove Programs then restart your computer, I assume you receive the same error message?

Ivan
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#3 pam_mortensen

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Posted 24 May 2006 - 11:01 AM

View Postivanatrox, on May 24 2006, 07:38 AM, said:

What version of QT do you have installed? if you uninstall it from Add or Remove Programs then restart your computer, I assume you receive the same error message?

Ivan

Thank you your reply Ivan.  Actually, I have the latest version and I have removed it and restarted my computer several times with no difference.

Pam
Not that any of this makes any sense to me, but if it helps...my system:

NVIDIA GeForce Go 7600 [Display adapter]
HP dv9000V Laptop
XP Home Edition
AMD Turion 64x2 Mobile TL-60 1.8 GHz
17.0" WSXGA+BrightviewWidescreen 1680x1050
256MN NVDIA GeForce® Go 7600
HP IMPRING Finish + Microphone
2.0 GB DDR2 SDRAM (2x1024MB)
200 GB 5400 RPM SATA Dual Hard Drive
300 GB Hard Drive Kit for xb3000 Base
HP xb3000 Notebook Expansion Base
Super Multi 8X DVD+/-RW w/DL Support
802.11 a/b/g WLAN & Bluetooth

#4 james_hardin

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Posted 24 May 2006 - 12:30 PM

View Postpam_mortensen, on May 24 2006, 03:01 PM, said:

Thank you your reply Ivan.  Actually, I have the latest version and I have removed it and restarted my computer several times with no difference.

Pam

Ivan is looking for a Version Number. "the latest" is nothing that he can use to help you…

Open QuickTime and click Help – About and write down the numbers it displays.
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#5 pam_mortensen

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Posted 25 May 2006 - 02:12 PM

View Postjames_hardin, on May 24 2006, 01:30 PM, said:

Ivan is looking for a Version Number. "the latest" is nothing that he can use to help you…

Open QuickTime and click Help – About and write down the numbers it displays.

Sorry...I have Quick Time 7.   :)
Not that any of this makes any sense to me, but if it helps...my system:

NVIDIA GeForce Go 7600 [Display adapter]
HP dv9000V Laptop
XP Home Edition
AMD Turion 64x2 Mobile TL-60 1.8 GHz
17.0" WSXGA+BrightviewWidescreen 1680x1050
256MN NVDIA GeForce® Go 7600
HP IMPRING Finish + Microphone
2.0 GB DDR2 SDRAM (2x1024MB)
200 GB 5400 RPM SATA Dual Hard Drive
300 GB Hard Drive Kit for xb3000 Base
HP xb3000 Notebook Expansion Base
Super Multi 8X DVD+/-RW w/DL Support
802.11 a/b/g WLAN & Bluetooth

#6 ivanatrox

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Posted 26 May 2006 - 06:44 AM

I think this is the same thread as Quicktime format problems
I'll just post in the other one since it seemes to have more information
ALL YOUR BASE ARE BELONG TO US !




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