[Unhappy attorney]

newly installed Creator 9--program hangs/freezes when attempting to create project list in classic creator, while attempting to copy modest number of files to a data disk from Paperport 10 folders. Program reaches same point in every attempt to creat project list and then hangs on subfolder containing 75 +/- .pdf scanned files.

having unintalled and reinstalled program repeatedly. have sent information about system repeatedly to roxio using msinfo32, with no satisfactory replies from Roxio.

[Big_Dave]

Have you installed service pack 4 for Creator 2009?
Creator 2009 sp4


Tell us about your PC system specifications. Which OS are you running?


Do you receive any error messages? What is a .pdf "scanned" file?

This post has been edited by Big_Dave: 20 August 2009 - 10:14 AM

[Beerman]

Dave, I'm not sure if by 'Creator 9' that unhappy attorney means Creator 2009. If so, that update is not applicable. He will need to be more specific to be sure. He may have posted that here without knowing exactly where to post.

[Big_Dave]

Paul,

Newly installed shouldn't be a 2+ year old program, but maybe. This is under the Creator 2009 topic.

[Unhappy attorney]

Have you installed service pack 4 for Creator 2009?
Creator 2009 sp4


Tell us about your PC system specifications. Which OS are you running?


Do you receive any error messages? What is a .pdf "scanned" file?

no error messages
scanned pdfs are pdf created by a scanner program such as Adobe Professional 9

Creater 9 = Creater 2009 purchased at full price retail with SP4
Windows XP Professional Service Pack 3 (build 2600) Intel Corporation
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.67 gigahertz Intel Core2 Quad
64 kilobyte primary memory cache
4096 kilobyte secondary memory cache Board: Intel Corporation DX38BT AAD85848-503
Serial Number:
Bus Clock: 266 megahertz
BIOS: Intel Corp. BTX3810J.86A.1902.2009.0217.1246 02/17/2009
Drives Memory Modules c,d
470.11 Gigabytes Usable Hard Drive Capacity
329.30 Gigabytes Hard Drive Free Space

TSSTcorp CDDVDW SH-S203N [CD-ROM drive]

WDC WD1500AHFD-00RAR5 [Hard drive] (150.04 GB) -- drive 0
WDC WD3200AAKS-00VYA0 [Hard drive] (320.07 GB) -- drive 1 3068 Megabytes Installed Memory

Slot 'J6H1' has 1024 MB
Slot 'J6H2' has 1024 MB
Slot 'J6J1' has 1024 MB
Slot 'J6J2' has 1024 MB

[Big_Dave]

Are you trying to add the entire folder or one .pdf file at a time? Perhaps some specifics on the steps you are taking would help.

[Unhappy attorney]

Are you trying to add the entire folder or one .pdf file at a time? Perhaps some specifics on the steps you are taking would help.

am draging a folder, subfolders, and files within subfolder

ought to be a simple windows operating system operation

[Jim_Hardin]

am draging a folder, subfolders, and files within subfolder

ought to be a simple windows operating system operation

It is simple – it is most likely broken and will require a Clean Install or there is something wrong with what you are trying to feed it???

Easy enough to test:

Home app – Data – Copy tab – Create – Burn Data Disc


Use Explorer to drag the folder & files into the window.

If they take – Creator Classic is broke – Clean Install Vista

If they fail… well let us know the error message

[Unhappy attorney]

here is an update

first, after several "clean" installs, including sending file into to Roxio, I have been able to drop and drag to create a data dvd, using Roxio Creator 2009

However, after each install, Classic Creator remains completely useless and freezes/hangs when I attempt to use that Application

[Jim_Hardin]

here is an update

first, after several "clean" installs, including sending file into to Roxio, I have been able to drop and drag to create a data dvd, using Roxio Creator 2009

However, after each install, Classic Creator remains completely useless and freezes/hangs when I attempt to use that Application

Consider – everyone else can do this but your PC… It also seems most unlikely that only your disc would contain one program that doesn’t work yet still allow the Suite to run…

I did give you the wrong link, I thought you had Vista and you did say you have – XP

You have been pounding on this for some time! Let's explore some other ideas…

Do you have another PC you could install it on?

Do you have someone who could do the Clean Install for you? (sometimes it helps for someone else to do something)

If you have an Install Disc, try copying all of the contents to your HDD first, and running the install from there.