[eugene9387]

Hi, my name is Eugene

I purchased a retail version of EMC 8 and upgraded from EMC 7.5 which I assumed went smoothly. I then downloaded the update patch per Roxio's web site and tried to install it on several occasions without success. Each time I receive an error message that " the upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exist on your computer"
Does anyone have an answer to this problem?

I am experiencing lots of crashes with EMC 8 which I did not have with EMC 7.5 or 7. Would this update patch be of anyhelp?

My computer is a Dell 8200 with Windows XP SP2 installed, 200 GB hard drive, GeForce4 video card and enough memory and speed.

Thank you

[grandpabruce]

eugene9387, on May 23 2006, 10:07 PM, said:

Hi, my name is Eugene

I purchased a retail version of EMC 8 and upgraded from EMC 7.5 which I assumed went smoothly. I then downloaded the update patch per Roxio's web site and tried to install it on several occasions without success. Each time I receive an error message that " the upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exist on your computer"
Does anyone have an answer to this problem?

I am experiencing lots of crashes with EMC 8 which I did not have with EMC 7.5 or 7. Would this update patch be of anyhelp?

My computer is a Dell 8200 with Windows XP SP2 installed, 200 GB hard drive, GeForce4 video card and enough memory and speed.

Thank you

No patch is going to keep your computer from crashing. You may need to do some maintenance on the computer by getting rid of spyware/malware, checking for viruses, and defragging.

Did you download EMC 8, or did you get it retail? If you did not get it retail, then the patch won't work for your version.

Also, the patch does not work on the retail versions in the UK.

[eugene9387]

grandpabruce, on May 23 2006, 08:31 PM, said:

No patch is going to keep your computer from crashing. You may need to do some maintenance on the computer by getting rid of spyware/malware, checking for viruses, and defragging.

Did you download EMC 8, or did you get it retail? If you did not get it retail, then the patch won't work for your version.

Also, the patch does not work on the retail versions in the UK.

Thanks, Bruce

I purchased the software retail here in the USA at Best Buy. It is my understanding that the update patch was required if EMC 8 is a retail version. In fact I had just reformatted my hard drive and had the necessary safety features installed for virus, malware, etc. EMC 8 was the one of the first software I installed to complete a project I had started before. The trouble is that I did not experience this kind of problem with EMC 7.5.

Thanks again

[grandpabruce]

eugene9387, on May 24 2006, 09:21 PM, said:

Thanks, Bruce

I purchased the software retail here in the USA at Best Buy. It is my understanding that the update patch was required if EMC 8 is a retail version. In fact I had just reformatted my hard drive and had the necessary safety features installed for virus, malware, etc. EMC 8 was the one of the first software I installed to complete a project I had started before. The trouble is that I did not experience this kind of problem with EMC 7.5.

Thanks again

Okay, open the software from the Roxio Home icon on your desktop. Then click on Applications, then open Creator Classic, click on Help, then click on about. If the build number starts with 8.05..., you already have the latest version, and you do not need the patch.

If you just bought it, it is doubtful that it isn't the latest build. Post back with what you find out.

This post has been edited by grandpabruce: 25 May 2006 - 06:21 AM

[knemeth2]

eugene9387, on May 23 2006, 08:07 PM, said:

Hi, my name is Eugene

I purchased a retail version of EMC 8 and upgraded from EMC 7.5 which I assumed went smoothly. I then downloaded the update patch per Roxio's web site and tried to install it on several occasions without success. Each time I receive an error message that " the upgrade patch cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exist on your computer"
Does anyone have an answer to this problem?

I am experiencing lots of crashes with EMC 8 which I did not have with EMC 7.5 or 7. Would this update patch be of anyhelp?

My computer is a Dell 8200 with Windows XP SP2 installed, 200 GB hard drive, GeForce4 video card and enough memory and speed.

Thank you

Eugene,

I am having the exact same problems that you are having. EZ 7.5 ran just fine, but I basically can't complete any project in EZ Creator 8. My computer crashes, freezes up etc. I AM VERY FRUSTRATED!!!. I am very computerate literate. I don't have any virus problems, spyware and my disk does not need defragging! All other programs run just fine on my computer EXFCEPT for EZ 8. I am so frustrated. I don't have an answer for you but just want to let you know that I feel that this is Roxio's problemm, not yours.
KEN

[grandpabruce]

knemeth2, on May 27 2006, 02:36 PM, said:

Eugene,

I am having the exact same problems that you are having. EZ 7.5 ran just fine, but I basically can't complete any project in EZ Creator 8. My computer crashes, freezes up etc. I AM VERY FRUSTRATED!!!. I am very computerate literate. I don't have any virus problems, spyware and my disk does not need defragging! All other programs run just fine on my computer EXFCEPT for EZ 8. I am so frustrated. I don't have an answer for you but just want to let you know that I feel that this is Roxio's problemm, not yours.
KEN

And your computer specs are? What programs do you have running in the background? Have you got the latest updates for your video card? What other burning software do you have running on your computer?