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8.0.5 update problem with privileges 8.0.5 install error message

#1 User is offline   Der Unkle 

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Posted 25 August 2009 - 06:36 PM

I am updating from 8.0.1 to 8.0.5. Installation fails with "The operation cannot be completed because you do not have sufficient privileges for some of the items." My user account has adminitrator privileges. I am new to the Mac world.
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#2 User is online   tsantee 

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Posted 25 August 2009 - 09:35 PM

Either drag the original install of Toast 8 to the trash before dragging in the new one from the download, or rename the older folder so you'll end up with both of them on your Mac (until you choose to trash the older one).
I'm just a fellow Toast-user so please don't blame Roxio for any misguidance I may provide. And do let me know if your issue gets solved. Cheers from Eugene, Oregon!
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#3 User is offline   Der Unkle 

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Posted 26 August 2009 - 04:58 PM

QUOTE (tsantee @ Aug 25 2009, 10:35 PM) <{POST_SNAPBACK}>
Either drag the original install of Toast 8 to the trash before dragging in the new one from the download, or rename the older folder so you'll end up with both of them on your Mac (until you choose to trash the older one).


Thanks for you suggestions. I'm not at the Mac tonight, but will be there tomorrow and will try your suggestion. Can you explain why the Mac doesn't handle the trashing of the older installation automatically? The OS asked me if I want to replace the prior install and I said yes.
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#4 User is online   tsantee 

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Posted 26 August 2009 - 09:27 PM

QUOTE (Der Unkle @ Aug 26 2009, 05:58 PM) <{POST_SNAPBACK}>
Thanks for you suggestions. I'm not at the Mac tonight, but will be there tomorrow and will try your suggestion. Can you explain why the Mac doesn't handle the trashing of the older installation automatically? The OS asked me if I want to replace the prior install and I said yes.

Macs do allow applications to be replaced by simply dragging in the new version to replace the old one. However, there seems to be some problem doing that with some of Roxio's applications (and it doesn't happen to everyone so I don't know the cause). My workaround eliminates this unusual problem but adds a step.
I'm just a fellow Toast-user so please don't blame Roxio for any misguidance I may provide. And do let me know if your issue gets solved. Cheers from Eugene, Oregon!
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#5 User is offline   richgray885 

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Posted 28 August 2009 - 04:41 PM

I've seen this happen with another app when it was installed by a non-admin user by providing an admin id & password. The app gets installed, but is owned by the non-admin user. If you then try to manipulate it from the admin account, you can't because the app is owned by the non-admin user. huh.gif I just became root and removed the .app.

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