6 replies to this topic

[forumpall]

I've just installed the software on my Dell Inspiron 530S, 2 GB RAM, 2.50 GHz processor runing Vista Home Premium.

I use the Plug and Burn, but all that records on the DVD is from 30 to 60 seconds of the VHS tape.

One odd thing is that when it shows the Burn project dialog, the little screen in the middle of the dialog is blank. It gets to 100%, I click OK, but when I try to run the DVD, I only get 30 to 60 seconds of the VHS.

It does this whether I try to capture the entire VHS tape (about an hour and a half) or just a three minute portion of it.

I tried to get the SP2, but it says my software is not installed.

Any ideas as to what I can do to get this to work.

[Jim_Hardin]

If SP2 says your software is not installed, you already solved the riddle  

Clean Install – Vista

Print it out so you don’t miss anything as you go through it.

[forumpall]

If SP2 says your software is not installed, you already solved the riddle  :lol:

Clean Install – Vista

Print it out so you don’t miss anything as you go through it.

OK. I went through that (twice now) and got the same result. Service Pack 2 still says "Software Not Found". Now what do I do?

Does it matter what type of DVD media I use?

[Jim_Hardin]

Just to make sure we are thinking the same thing…

You Do Not have any other Roxio software installed? (if yes, what?)

This is the SP2 you are downloading and attempting to install, Here?

I would never, ever use P&B. See the pinned post above.

But it is the SP2 issue that concerns me the most! – just a gentle reinforcement, you must follow each and every step in the Clean Install process, not skipping anything…

[forumpall]

Just to make sure we are thinking the same thing…

You Do Not have any other Roxio software installed? (if yes, what?)

This is the SP2 you are downloading and attempting to install, Here?

I would never, ever use P&B. See the pinned post above.

But it is the SP2 issue that concerns me the most! – just a gentle reinforcement, you must follow each and every step in the Clean Install process, not skipping anything…

No. No other Roxio software.
The SP2 file is the same one I'm trying to install.
Before I started this topic, I tried using the Video Capture(? can't remember the exact name) rather than P&B according to the post, but ended up with a jerky file (and since the VHS contained singing, it really messed with sound). Also it didn't create a DVD file, but an avi file which I couldn't see how to turn into a DVD file.

No I followed the Clean Install process exactly. I though I might have messed it up when it didn't work the first time, but after doing it three times, I'm sure I did it right.

[Jim_Hardin]

I don’t have any more ideas from here… Something seems to be preventing you from getting the full program.

You would be better served by calling tech support and discussing this install problem.

[myguggi]

No. No other Roxio software.
The SP2 file is the same one I'm trying to install.
Before I started this topic, I tried using the Video Capture(? can't remember the exact name) rather than P&B according to the post, but ended up with a jerky file (and since the VHS contained singing, it really messed with sound). Also it didn't create a DVD file, but an avi file which I couldn't see how to turn into a DVD file.

No I followed the Clean Install process exactly. I though I might have messed it up when it didn't work the first time, but after doing it three times, I'm sure I did it right.

Using an avi file to create a DVD is easy: just use Add Video in myDVD