11 replies to this topic

[Emery]

I have spent hours and hours with Creator 2009. It locks down or gets in a loop when I try to create a DVD and at other times. When it locks down, my computer freezes and I must restart. I printed out the clean install for Vista and followed the instructions exactly. The I  disabled McAfee and reinstalled the software.
It still locks down my computer. I disable McAfee and try to run it and the same problem. I attempt to run it as Administrator and have the same problem. Can I get a refund?

[firenhancer]

Here is some information on obtaining refund.

[sknis]

I wonder if Roxio still has the free phone support for premium products when people have an installation issue?  I thoiught they provided that for somehting like 15 days.

[firenhancer]

Yes, here. However, with launch of C2010, C2009 is no longer a flagship product and phone support will come at a cost.

Edited by firenhancer, 26 August 2009 - 09:24 AM.

[myguggi]

I have spent hours and hours with Creator 2009. It locks down or gets in a loop when I try to create a DVD and at other times. When it locks down, my computer freezes and I must restart. I printed out the clean install for Vista and followed the instructions exactly. The I  disabled McAfee and reinstalled the software.
It still locks down my computer. I disable McAfee and try to run it and the same problem. I attempt to run it as Administrator and have the same problem. Can I get a refund?

An explanation of what you are exactly doing, what program from the suite you are using, your system specs, etc would be very helpful. At the moment all you have posted is "it doesn't work"

[sknis]

24 hours too late !

[Emery]

An explanation of what you are exactly doing, what program from the suite you are using, your system specs, etc would be very helpful. At the moment all you have posted is "it doesn't work"

Dell Desktop
Dell XPS-6W23GD1 -
1 222-8096 XPS 410, Intel Core 2 Quad Core Processor Q6600 (2.4GHz,1066FSB) with 8MB cache
1 311-5121 2GB DDR2 SDRAM at 667MHz
1 310-8694 Bluetooth Wireless Keyboard and Mouse Desktop Solution
1 320-4710 20 in (20 in viewable) 2007WFPWide Aspect Digital Flat PanelDisplay
1 320-5755 128MB NVIDIA GeForce 8300GS
1 341-2099 500GB Serial ATA II Hard Drive(7200RPM)
1 341-3867 Dell 13 in 1 Media Card Reader
1 341-3866 3.5in Floppy Drive
1 420-6541 Microsoft Windows Vista Home Premium Edition, English
1 420-6436 Vista, PC-Restore, Dim/Insp
1 420-6995 DELL SUPPORT 3.4,DIM/INSP
1 420-5769 Internet Search and Portal
1 420-5924 Icon Consolidation Application
1 463-2282 Dell Owners Manual installed on your system,click on icon after system set-up to access
1 313-4911 Dell Resource DVD with Application Backup
1 420-7244 Dell Support Center 1.0
1 310-1966 Mouse included in Dell Wireless or Bluetooth Package
1 313-4427 56K PCI Data Fax Modem
1 412-0914 Adobe Acrobat Reader 7.0
1 313-4424 48X Combo and 16X DVD+/-RW
1 420-6464 Roxio Creator Basic
1 313-2758 Integrated Audio
1 313-4062 AS501 10W Flat Panel Stereo Speakers for 1704, 1905,2001FPFlat Panels
1 464-6328 I chose the promotional security package with service
1 461-3063 No ISP Requested
1 420-6586 Microsoft Office 2007 Small Business Edition
1 950-3339 3 Year Limited Warranty
1 985-3669 Dell Hardware Warranty PlusOnsite Service, Extended Year
1 970-5382 Type 15- Third Party At Home Service with Nights and Week ends, 24x7 Technical Support, 2 Year Extended
1 985-3658 Dell Hardware Warranty PlusOnsite Service, Initial Year
1 980-7940 Type 15- Third Party At Home Service with Nights and Week ends, 24x7 Technical Support, Initial Year
1 466-2175 Network Associates McAfee 8.0 English, 3-Year Subscription
1 412-0359 Soft Contracts - Qualxserve
1 960-3642 Warranty Support,2 Year Extended
1 960-8700 Warranty Support,Initial Year
1 960-7391 1 yr Automated PC Tune Up
1 420-7273 Dell Support and PC Tune-up 1YR
1 420-7095 DataSafe Online 20GB for Dim/Ins/XPS
1 986-5838 Thank you for choosing a Limited Warranty and Service Contract
1 987-7459 XPS,Datasafe 20GB,1YR,DHS
1 464-9572 No Preinstalled Software
1 310-8626 You have chosen a Windows Vista Premium System
1 988-0089 DataSafe included with DellCare Service bundle

I ran Roxio videowave, added some jpg and avi files. Took option Output-burn with MyDVD Express and the program goes into a loop that cannot be cancelled except through taskmanger. I have tried this using different avi files, jpg files only, and even with one avi file. It always responds in the same manner. Something appears to remain in memory. When I check processes in the task manager I can find nothing running connected with Roxio or Sonic. However when I perform a restart, the computer gets in a loop and I have to force a power down.
I have done this over and over and over and it never works. As I mentioned I did the clean install, reloaded the software with McAfee disabled. I also try to install the service pack but it tells me the software is up to date.

[firenhancer]

Try few things if you can.

1. Update video card drivers from mfg
2. Try using MyDVD instead of MyDVD Express.
3. Go to Tools --> Options and do a Graphic test.
4. Initially attempt saving it as a image file instead of directly burning to a DVD.

[Emery]

Try few things if you can.

1. Update video card drivers from mfg
2. Try using MyDVD instead of MyDVD Express.
3. Go to Tools --> Options and do a Graphic test.
4. Initially attempt saving it as a image file instead of directly burning to a DVD.

I did all those things. I am done. I am really sorry I bought this product. I do have a life. Since I have had it over 30 days it appears I just threw away my money on a product that is not ever going to work.
I am amazed that you would even introduce this product for 2010.  

[myguggi]

I did all those things. I am done. I am really sorry I bought this product. I do have a life. Since I have had it over 30 days it appears I just threw away my money on a product that is not ever going to work.
I am amazed that you would even introduce this product for 2010.

Nobody here has introduced 2010 since we are users just like you.
Unfortunately you explanation of what you are trying to do and what you are exactly doing is lacking any real information. Your spec listing on the other hand is too much information to wade through. One thing I did notice that you have something called "Roxio Creator Basic" installed which could very well be interfering with C2009.

[Emery]

Nobody here has introduced 2010 since we are users just like you.
Unfortunately you explanation of what you are trying to do and what you are exactly doing is lacking any real information. Your spec listing on the other hand is too much information to wade through. One thing I did notice that you have something called "Roxio Creator Basic" installed which could very well be interfering with C2009.

You should know if I did a complete uninstall that was recommended which I stated that I did it would  have removed the Basic. No one asked you to wade through the information. I was very specific concerning the problems. I don't know how else to say that. It just appears that the product has great issues and I should have visited the discussion groups before purchasing the software. I don't know if you are a user or a representative of Roxio. Regardless this will be my last post and do not need you to reply. If you are a user and love this product, good for you.

Edited by Emery, 27 August 2009 - 12:49 PM.

[grandpabruce]

[snip]

I don't know how else to say that. It just appears that the product has great issues and I should have visited the discussion groups before purchasing the software. I don't know if you are a user or a representative of Roxio. Regardless this will be my last post and do not need you to reply. If you are a user and love this product, good for you.

If you visit forums, for any software you are thinking of purchasing, prior to purchasing, then you probably won't ever purchase software again.