11 replies to this topic

[ILLY]

Hi
I need some help i installed creator 2009 ultimate that was fine.I inserted disc 2 and started installing sonicfire/soundsoap,the progress bar indicated install was running when the install finished i looked for soundsoap but i could not find it anywhere so i explored disc 2 opened soundsoap folder and started to install by clicking on the installer it started the progress but stopped with a pop up saying "set requires xp to be installed"?.I am using xp x64 i have downloaded the x64 patch from roxio but when i run it it says exactly the same message.Could this be caused by having a duel boot machine as i have xp x64/Vista ultimate x64.Any help would be much appreciated.

[firenhancer]

Have you tried installing on Vista side of the boot partition?

[Larry]

Hi
I need some help i installed creator 2009 ultimate that was fine.I inserted disc 2 and started installing sonicfire/soundsoap,the progress bar indicated install was running when the install finished i looked for soundsoap but i could not find it anywhere so i explored disc 2 opened soundsoap folder and started to install by clicking on the installer it started the progress but stopped with a pop up saying "set requires xp to be installed"?.I am using xp x64 i have downloaded the x64 patch from roxio but when i run it it says exactly the same message.Could this be caused by having a duel boot machine as i have xp x64/Vista ultimate x64.Any help would be much appreciated.

It may have installed if it finished without any message to the contrary.

It would be located under programs in a BIAS group (it's a 3rd party app) not in the Roxio group.

[ILLY]

I booted into my vista and soundsoap installed no problems i have the start menu program files.it just will not install on my xp partition.The vista partition is used for games,xp for every thing else music/video etc.

Edited by ILLY, 26 August 2009 - 11:13 AM.

[firenhancer]

Well in that case, it might be something to do with how it sees your XP partition - perhaps unrecognized.

[ILLY]

I'll see if i can work round it somehow.I'll keep updating the position,i've had an idea copy the registry entries soundsoap from vista to xp.Thanks for input.

[ILLY]

I'll see if i can work round it somehow.I'll keep updating the position,i've had an idea copy the registry entries soundsoap from vista to xp.Thanks for input.

Update well i have exhausted all routes,i even reinstalled xp pro x64 but i am getting the same message:-Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 10005
Date: 27/08/2009
Time: 03:27:25
User: GAMING\Administrator
Computer: GAMING
Description:
Product: BIAS SoundSoap SE 2.1.3 -- BIAS SoundSoap SE 2.1.3 requires that your computer is running Windows XP

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 30 39 44 45 30 46 41   {09DE0FA
0008: 43 2d 44 37 31 43 2d 34   C-D71C-4
0010: 37 45 44 2d 41 32 43 37   7ED-A2C7
0018: 2d 45 46 45 39 32 30 44   -EFE920D
0020: 35 42 33 36 43 7d         5B36C} .This error was created trying to install from disc 2.
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 1033
Date: 27/08/2009
Time: 13:28:43
User: GAMING\Administrator
Computer: GAMING
Description:
Windows Installer installed the product. Product Name: BIAS SoundSoap SE 2.2. Product Version: 2.2. Product Language: 1033. Installation success or error status: 1603.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 30 39 44 45 30 46 41   {09DE0FA
0008: 43 2d 44 37 31 43 2d 34   C-D71C-4
0010: 37 45 44 2d 41 32 43 37   7ED-A2C7
0018: 2d 45 46 45 39 32 30 44   -EFE920D
0020: 35 42 33 36 43 7d         5B36C} This error created when trying to install from update downloaded from Roxio.

And finally this error:
Event Type: Error
Event Source: MsiInstaller
Event Category: None
Event ID: 10005
Date: 27/08/2009
Time: 13:28:42
User: GAMING\Administrator
Computer: GAMING
Description:
Product: BIAS SoundSoap SE 2.2 -- BIAS SoundSoap SE 2.2 requires that your computer is running Windows XP

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 30 39 44 45 30 46 41   {09DE0FA
0008: 43 2d 44 37 31 43 2d 34   C-D71C-4
0010: 37 45 44 2d 41 32 43 37   7ED-A2C7
0018: 2d 45 46 45 39 32 30 44   -EFE920D
0020: 35 42 33 36 43 7d         5B36C}.Was created trying to install from downloaded update from Bias.com.Seems as though nobody knows anything about how to solve this.

[jeanrosenfeld]

Maybe it's not compatible with 64 bit OS?

[ILLY]

Maybe it's not compatible with 64 bit OS?

If that was the case there would not be a x64 update?.

[firenhancer]

Windows Installer installed the product. Product Name: BIAS SoundSoap SE 2.2. Product Version: 2.2. Product Language: 1033. Installation success or error status: 1603.

Error : 1603 relates to permissions.. See if any of this helps..

[ILLY]

I checked the permissions and as i am the system administrator the account has full control.

Thanks for the suggestion though

[sknis]

Bias has a lousy web site but that product is compatible with both XP and Vista.  There is no mention of 64 bit.  This is from their site regarding Bias and EMC and this.  I don't know if anything there will help.  I do remember that some people had issues with the install several versions ago and a re-download did solve the problem.

Edited by sknis, 27 August 2009 - 02:19 PM.