7 replies to this topic

[ricky702]

I recieved an email ad from Roxio for Creator 2009 on July 27, 2009 and made a purchase of the product.  I recieved the software on August 2, 2009 by US Mail.  On August 27, 2009 (exactly 30 days from purchase date) I recieved an email ad for Creator 2010!  I had only had Creator 2009 for (3) weeks.  When I tried to get a refund I found out that the (30) day refund time limit was up!  I think Roxio waited the (30) days to send the new ad so that I would not be able to get a refund and would have to make a new purchase in less than a one month period.  I sent one email immediatley to customer support and never got an answer.  I have been a loyal customer through all versions of Creator.  I think this is a poor way to do business and I plan to have my name removed from Roxio's mailing list if I do not get a reply to my support request.  If I had known there was a new version of Creator to be released in less than one month I would have never ordered Creator 2009.  I would like to know the actual release date of Creator 2010 to see if Roxio waited to send me the ad after my refund date expired?????
Ricky Hamilton
Kentucky

[firenhancer]

I suggest contacting Pre-sales and explaining the scenario to see what they can offer

[otown]

I got my Creator 2010 email August 25th

[sorens3]

I got my Creator 2010 email August 25th too = 24 days after my purchase of C2009. Unfortunately I do not check my mailbox every day, so I could not use the 30 days option, however I don't think Roxio deliberately postphoned any mail information. releasing a new version is a cumbersome process, and it may not be possible to coordinate everything. I have good experiences communicating with Roxio pre-sales team earlier. Considering the fair upgrade price for 2010 I will buy this version and look forward to using it.

[JohnPC]

I got my Creator 2010 email August 25th

Haven't got any e-mail yet. I bought my C2009 on July 30th, went on holiday and first time I started C2009 it tells me about C2010! I have e-mailed sales to ask if they will upgrade free.

[Code Red]

When the new software is released, you have 60 days to return the software you just purchased. The normal return policy is 30 days (with anything purchased from Inside Sales / Roxio.com). Roxio doesn't take anything from third party vendors (ex: Best Buy, Walmart, etc...) Call sales at 1-877-MY-ROXIO.

[Syrallas]

When the new software is released, you have 60 days to return the software you just purchased. The normal return policy is 30 days (with anything purchased from Inside Sales / Roxio.com). Roxio doesn't take anything from third party vendors (ex: Best Buy, Walmart, etc...) Call sales at 1-877-MY-ROXIO.

That's very interesting!  I'm aware of the 30 day policy, but not this 60 day one.  Is there a link you have for that?

Thanks.

[luckytxn]

That's very interesting!  I'm aware of the 30 day policy, but not this 60 day one.  Is there a link you have for that?

Thanks.

I just laughed at Roxio trying to get me to upgrade to the 2010. When I upgraded to EMC 10 I had paid for also a hard disc and never received the hard disc. I was able to download the newer version to EMC 10 but I had tried to email a couple of times and get in touch with sales about not getting the hard disc I paid for and never received a reply. I just figured they ripped me off and plan on never doing business with them again. A shame too as I like the EMC 10 and maybe would be interested in paying for an upgrade if they had not ripped me off. Not a good way to treat repeat customers up to that time.