6 replies to this topic

[gwjessup]

I have recently upgraded from 7.5 and thought I was going to like 8 much better. I use VideoWave to edit short vedio features I tape. I can import all the clips but when I start moving them around, I get this Error Message: Video Wave 8 has encountered a problem and needs to close. More Infomation: App Ver 8.5.00  MalName.ntdll.dll  Exception information: Code: 0xc0000005. There is more information but hopefully this will give someone an idea as what is wrong I have a Dell 8400, P-4 3.0GHz 2.00 GB of RAM and just installed a RadeonX1300Pro 256MG video board.

[collins_da]

[quote name='gwjessup' date='May 25 2006, 11:56 AM' post='29741']
I have recently upgraded from 7.5 and thought I was going to like 8 much better. I use VideoWave to edit short vedio features I tape. I can import all the clips but when I start moving them around, I get this Error Message: Video Wave 8 has encountered a problem and needs to close. More Infomation: App Ver 8.5.00  MalName.ntdll.dll  Exception information: Code: 0xc0000005. There is more information but hopefully this will give someone an idea as what is wrong I have a Dell 8400, P-4 3.0GHz 2.00 GB of RAM and just installed a RadeonX1300Pro 256MG video board.
[/quote name collins_da May 29,2006]
I am having the same problem and is very disappointed with this upgrade.  I thank if enough of use call the company and complain the may put out some updates.  My error messages come when I am adding certain transitions to my video.

[sknis]

Your computer should be OK.  Check to make sure that you have the latest version of DirectX 9© and that you have IE 6 or higher.  Although that is a new video card, it may have been on the shelf for awhile.  Make sure that you have the latest drivers for that card.  In VideoWave or My DVD, select tools/options and note if the dot is next to hardware or software. If it near software, run the test.  If it changes to hardware, try the transitions again.  If it stays with software, double (or triple check) for the drivers for that card.  The dot needs to be near hardware to get all the 3D transitions.

gwjessup, on May 25 2006, 01:56 PM, said:

I have recently upgraded from 7.5 and thought I was going to like 8 much better. I use VideoWave to edit short vedio features I tape. I can import all the clips but when I start moving them around, I get this Error Message: Video Wave 8 has encountered a problem and needs to close. More Infomation: App Ver 8.5.00 MalName.ntdll.dll Exception information: Code: 0xc0000005. There is more information but hopefully this will give someone an idea as what is wrong I have a Dell 8400, P-4 3.0GHz 2.00 GB of RAM and just installed a RadeonX1300Pro 256MG video board.

Mr Collins.  Do you have the same video card as the original poster?  If not, that is probably where your problem is.  Read below.  Start a new thread rather than to hijack this one.  Post your computer specs especially your video card information.  You have already made your compliant known in your previous post. Enough;  now try to do something to help yourself or just sell the software or return it for a refund.  BTW , you can have both V8 and V 7/7.5 on your computer at the same time.  A lot of people do.

sknis, on May 28 2006, 09:19 AM, said:

Your computer should be OK. Check to make sure that you have the latest version of DirectX 9© and that you have IE 6 or higher. Although that is a new video card, it may have been on the shelf for awhile. Make sure that you have the latest drivers for that card. In VideoWave or My DVD, select tools/options and note if the dot is next to hardware or software. If it near software, run the test. If it changes to hardware, try the transitions again. If it stays with software, double (or triple check) for the drivers for that card. The dot needs to be near hardware to get all the 3D transitions.

[gwjessup]

sknis, on May 28 2006, 06:26 AM, said:

Your computer should be OK.  Check to make sure that you have the latest version of DirectX 9© and that you have IE 6 or higher.  Although that is a new video card, it may have been on the shelf for awhile.  Make sure that you have the latest drivers for that card.  In VideoWave or My DVD, select tools/options and note if the dot is next to hardware or software. If it near software, run the test.  If it changes to hardware, try the transitions again.  If it stays with software, double (or triple check) for the drivers for that card.  The dot needs to be near hardware to get all the 3D transitions.
Mr Collins.  Do you have the same video card as the original poster?  If not, that is probably where your problem is.  Read below.  Start a new thread rather than to hijack this one.  Post your computer specs especially your video card information.  You have already made your compliant known in your previous post. Enough;  now try to do something to help yourself or just sell the software or return it for a refund.  BTW , you can have both V8 and V 7/7.5 on your computer at the same time.  A lot of people do.

The first thing I did after installing the Graphic Card was to check for the latest drivers. Everything I have is up-to-date. I ran PCPitstop and everything is working great. The dot was next to hardware. I ran the test and it did it's thing. I then did a software test and again it did what it is supposed to do. After the sofeware test it went back to hardware. I have no idea what the tests prove since there are no comments or results. Thanks for your suggestion.

[sknis]

gwjessup, on May 30 2006, 04:25 AM, said:

The first thing I did after installing the Graphic Card was to check for the latest drivers. Everything I have is up-to-date. I ran PCPitstop and everything is working great. The dot was next to hardware. I ran the test and it did it's thing. I then did a software test and again it did what it is supposed to do. After the software test it went back to hardware. I have no idea what the tests prove since there are no comments or results. Thanks for your suggestion.

The results mean that your video card is working properly and more than meets minimum standards.

The only other thing else I can suggest is that your are moving those files around while the program is still trying to create the proxy files.  Sometimes both VW AND the proxy file manager are both taking up 50% of your CPU which can cause it to lock.  Use Windows Task Manager to confirm.  When you add files, add them via the add Photo/Video rather than dragging them down from the video selector window and wait until the proxy files are built.  This may take several minutes.  Once the proxy file manager stops (no additional action on your hard drive),  try moving the files around if you need to. Let me know if you see the proxy file manager using a lot of CPU when you look at Task Manager.

[ivanatrox]

You can also try to switch to Software render (Tools -> Options) if it was on Harware before and see if it makes any difference

Ivan

Edited by ivanatrox, 30 May 2006 - 05:35 AM.

[gwjessup]

sknis, on May 30 2006, 02:36 AM, said:

The results mean that your video card is working properly and more than meets minimum standards.

The only other thing else I can suggest is that your are moving those files around while the program is still trying to create the proxy files.  Sometimes both VW AND the proxy file manager are both taking up 50% of your CPU which can cause it to lock.  Use Windows Task Manager to confirm.  When you add files, add them via the add Photo/Video rather than dragging them down from the video selector window and wait until the proxy files are built.  This may take several minutes.  Once the proxy file manager stops (no additional action on your hard drive),  try moving the files around if you need to. Let me know if you see the proxy file manager using a lot of CPU when you look at Task Manager.

I finally got some video segments in place and thought I would see if I could burn them to a DVD. In the process of burning, I got the very same Error Message and it crashed. I reinstalled 7 with the update just to see what would happen. No problems. Was able to move around the segments, and burned a DVD. I will try what you suggest about checking the proxy file manager.