1 reply to this topic

[gitaneel]

Wow!  Looking through the postings where folks had issues getting Roxio Creator 2009 installed makes one wonder how Roxio stays in business.  I had an older version that was almost worthless so I bought the 2009 in the hopes that it'd be stable.  Heck, I can't even get it to install - regardless of what the dialog box at the end of the "install" says.

I've done a clean install (several times)
Cleaned my registry
Deleted all Roxio and Sonic-related files
Turned off my antivirus
Modified my startup using msconfig
Copied the DVD to my local drive
Installed .net 3.5 NOT SP1
Even tried installing as admin

<sigh>  What a pig.

FWIW, this is about the only program that I've had issues with and will call Roxio support tomorrow in the hopes that I'll get to speak with someone with some sense.

Vista Home Premium 64-bit SP2
Intel Duo Core  2.66 GHz
Nvidia GEForce 8400
4 GB RAM
Plenty o' HDD
Lots of experience - I thought - with this kind of issue.

[font="Book Antiqua"]So I am not the only one with the same problems, having done the same "clean uninstall" steps, and still holding the bag.  I too have a brand new high capacity Dell Inspiron 530 with Vista Home Premium 64-bit machine.
Talk about tech suppt/customer suppt?  Best of luck.  First of all, there is no phone number to call.  I posted my written request for help several times about a week ago, and all I have to show for it so far is a case number.  I wrote even to return the product and to ask for a refund.  Not even the courtesy of an acknowledgement.  Even if I can get it to work somehow, the idea of tech support in future is a nightmare.  I am almost at the point where i want to cut my losses and go for a competing product.[font="Book Antiqua"]

Edited by gitaneel, 01 September 2009 - 05:29 PM.

[Brendon]

Talk about tech suppt/customer suppt?  Best of luck.  First of all, there is no phone number to call.

I sympathize with your anguish but if you're going to have a rant, complete with fancy color and text, you really need to get your facts right or else the rant falls flat.
At the top of this forum page is a button for Support.
Click it, and select "Contact Us" at the bottom of the page. The contact page will open and show you that phone number to call.

Now, I believe people are trying to help you on your own topic in this forum if you've finished on this one.