Reinstall of Thinkpad Roxio Creator Business Edition
Posted 04 September 2009 - 04:17 AM
Then, when I called Lenovo support to ask about a possible replacement/repair of the DVD-RW drive, the support "tech"made me go through a series of steps, including running the Microsoft KB 314060 which zaps away the drive filters... This made my CBE stop working - the Destination Selection would show No Drive Detected.
My attempt to reinstall from the pre-installed application installer image didn't help (c:\swtools\apps\cbed\SilentSetup.cmd). But, I think by the time I had tried this, I might have already messed things up with an invalid PX Engine update. (Lenovo's support pages has various PX Engine updates -- but they might not be the ones you want.)
Now, fortunately, Lenovo has the CBE install file on their support pages -- Google for "Lenovo Creator Business" -- this full install image will work only on appropriate Thinkpads. When you download and run the program, it will say that it has "installed" the program -- but in actuality, it has just unpacked the files into the C:\swtools\apps\fa53z00lmd-a directory.
So, next, you need to run the setup in that directory. When that is done, you *should* have a good re-install. But, for whatever reason, my reinstall the first time didn't work.
I'm not sure how, but by a series of uninstalling Roxio CBE and Drag2Disc (under control panel -> programs and features and using Microsoft's Windows Install Cleanup), RegEdits, reboots, and various PXEngine updates I finally got my CBE to work.
What seemed to have finally fixed everything was to:
Uninstall Roxio CBE using the Control Panel->Programs and Features
Run the Roxio CBE installer in the c:\swtools\apps\fa53z00lmd-a directory.
Run PXEngine update (Version 3 - not Version 4) -- look for the link in the signature for posts by "cdanteek" on the forum
Hopefully, this will help the next poor schmuck that gets sucker-punched by this.
Good luck. Please post your experiences. I am now going to sleep. Mr. Lenovo-Tech-Support, who didn't correctly understand the problem, you made my day hell.
P.S. Per Lenovo, this only applies to:
ThinkPad R400, R500
ThinkPad T400, T500
ThinkPad W500, W700
ThinkPad X200, X300, X301, X302
ThinkPad SL300, SL400, SL500
(Yes, I'm keyword loading this post - because I want the next guy's Googling attempt to fix this to be successful...)
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