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Ronny S

Credit Card Purchase

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I have been trying depesparetley to purchase a Roxio item. It keeps rejecting the purchase and states " We are unable to process your order, please verify your information and try again". I have verified till I'm blue in the face. The information is correct and the is plenty of money to cove the charge. I have email Roxio, and I am at a loss. I am so frustrated. Is there a phone number that I could call? It would help to get this through faster as opposed to emailing back an forth with no resolve. I have was on the computer for 3 hours yesterday, and over w hour today. I probably should just look for another product. It shouldn't be this difficult. Any suggestion or help would be appreciated.

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I have been trying depesparetley to purchase a Roxio item. It keeps rejecting the purchase and states " We are unable to process your order, please verify your information and try again". I have verified till I'm blue in the face. The information is correct and the is plenty of money to cove the charge. I have email Roxio, and I am at a loss. I am so frustrated. Is there a phone number that I could call? It would help to get this through faster as opposed to emailing back an forth with no resolve. I have was on the computer for 3 hours yesterday, and over w hour today. I probably should just look for another product. It shouldn't be this difficult. Any suggestion or help would be appreciated.

 

Here is a link to Customer service

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One other thought, some web pages I've found don't work well with FireFox, but will work fine with Internet Explorer. (My internet banking pages for my bank, for instance. I can't transfer funds between accounts using Firefox, but IE works fine.) Something where the data in the fields doesn't get read properly, or at all.

Edited by d_deweywright

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