Just bought new HP computer 2weeks ago, vista 64 bit premium. Just bought Roxio10 and Roxio easy vhs to dvd. i can not install either one. They just begin download and stop at directx 9, says must rollback and that install was intrrupted. i have been going round and round with support just chasing my tail, no help there. Any suggestions?
2
directx 9 rollback
Started by
mtb
, Sep 08 2009 10:48 AM
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This topic is locked
21 replies to this topic
#2
sknis
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Posted 08 September 2009 - 11:02 AM
QUOTE (mtb @ Sep 8 2009, 01:48 PM) <{POST_SNAPBACK}>
Just bought new HP computer 2weeks ago, vista 64 bit premium. Just bought[b] Roxio10 [/b]and Roxio easy vhs to dvd. i can not install either one. They just begin download and stop at directx 9, says must rollback and that install was intrrupted. i have been going round and round with support just chasing my tail, no help there. Any suggestions?
Is that Roxio Creator 2010 or Easy Media Creator 10? Easy VHS to DVD is redundant to those programs and will conflict with Creator 2009. I think it is OK with Creator 2010 but still redundant.
Have you tried installing DirectX 9c directly from Microsoft and then installing one of the programs?
Regardless of what I say about computer maintenance, there is no need to defrag a solid state hard drive.
PC Windows 7 Ultimate 64bit
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PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
#3
mtb
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Posted 08 September 2009 - 11:15 AM
QUOTE (mtb @ Sep 8 2009, 11:48 AM) <{POST_SNAPBACK}>
Just bought new HP computer 2weeks ago, vista 64 bit premium. Just bought Roxio10 and Roxio easy vhs to dvd. i can not install either one. They just begin download and stop at directx 9, says must rollback and that install was intrrupted. i have been going round and round with support just chasing my tail, no help there. Any suggestions?
yes no luck, same thing
QUOTE (sknis @ Sep 8 2009, 12:02 PM) <{POST_SNAPBACK}>
Is that Roxio Creator 2010 or Easy Media Creator 10? Easy VHS to DVD is redundant to those programs and will conflict with Creator 2009. I think it is OK with Creator 2010 but still redundant.
Have you tried installing DirectX 9c directly from Microsoft and then installing one of the programs?
Have you tried installing DirectX 9c directly from Microsoft and then installing one of the programs?
it also gives me error code 652
#4
Sonic Boom
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Posted 08 September 2009 - 11:54 AM
Try running dxsetup.exe from the DIRECTX_NOV07 folder directly before installing EMC.
If it installs fine then that component should skip during installation of EMC.
Try this article. It might help
http://kb.roxio.com/search.aspx?URL=/conte...4CR&PARAMS=
If it installs fine then that component should skip during installation of EMC.
Try this article. It might help
http://kb.roxio.com/search.aspx?URL=/conte...4CR&PARAMS=
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
#5
mtb
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Posted 08 September 2009 - 12:04 PM
QUOTE (Sonic Boom @ Sep 8 2009, 12:54 PM) <{POST_SNAPBACK}>
Try running dxsetup.exe from the DIRECTX_NOV07 folder directly before installing EMC.
If it installs fine then that component should skip during installation of EMC.
Try this article. It might help
http://kb.roxio.com/search.aspx?URL=/conte...4CR&PARAMS=
If it installs fine then that component should skip during installation of EMC.
Try this article. It might help
http://kb.roxio.com/search.aspx?URL=/conte...4CR&PARAMS=
i can only find microsoft framework 1.1
#6
Sonic Boom
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Posted 08 September 2009 - 01:05 PM
QUOTE (mtb @ Sep 8 2009, 01:04 PM) <{POST_SNAPBACK}>
i can only find microsoft framework 1.1
There's no folder on your install disc called DirectX_Nov07?
Try getting it here
http://www.microsoft.com/downloads/details...;displaylang=en
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
#7
Sonic Boom
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Posted 08 September 2009 - 04:39 PM
Just realized this is for EMC 10 and not Creator 2010. This should be moved to that installation forum.
Regardless, try the DirectX download from Microsoft and let me know if that doesn't solve your installation issues.
Regardless, try the DirectX download from Microsoft and let me know if that doesn't solve your installation issues.
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
#8
mtb
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Posted 08 September 2009 - 06:02 PM
QUOTE (Sonic Boom @ Sep 8 2009, 05:39 PM) <{POST_SNAPBACK}>
Just realized this is for EMC 10 and not Creator 2010. This should be moved to that installation forum.
Regardless, try the DirectX download from Microsoft and let me know if that doesn't solve your installation issues.
Regardless, try the DirectX download from Microsoft and let me know if that doesn't solve your installation issues.
when i try to download direct x from microsoft it stops and says my operating system does not support this program
#9
Brendon
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Posted 08 September 2009 - 06:57 PM
MTB, you still haven't confirmed if you're talking about Roxio Creator 2010 [just released] or Easy Media Creator 10 [2 years old]
Please tell us which one you have, because it makes a BIG difference.
Please tell us which one you have, because it makes a BIG difference.
P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
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I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
#10
grandpabruce
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Posted 08 September 2009 - 07:39 PM
QUOTE (mtb @ Sep 8 2009, 09:02 PM) <{POST_SNAPBACK}>
when i try to download direct x from microsoft it stops and says my operating system does not support this program
mtb, you sent me a private message saying that you DO have Creator 10. Where did you get it, and when did you get it?
Edit: mtb does have Creator 2010.
Edited by grandpabruce, 09 September 2009 - 09:14 AM.
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Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
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PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
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Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
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#11
mtb
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Posted 09 September 2009 - 09:40 AM
QUOTE (grandpabruce @ Sep 8 2009, 07:39 PM) <{POST_SNAPBACK}>
mtb, you sent me a private message saying that you DO have Creator 10. Where did you get it, and when did you get it?
Edit: mtb does have Creator 2010.
Edit: mtb does have Creator 2010.
I got it directly from Roxio as a download, with a backup cd (I paid extra for that)
#12
Sonic Boom
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Posted 09 September 2009 - 12:24 PM
If you downloaded it (Roxio 2010) from the Online Store you'll need to extract the .exe using winzip.
You will see a folder called "DIRECTX_NOV07".
From there run dxsetup.exe. Once that passes then you should run the installation of Roxio 2010 and it should skip the installation for DirectX.
You will see a folder called "DIRECTX_NOV07".
From there run dxsetup.exe. Once that passes then you should run the installation of Roxio 2010 and it should skip the installation for DirectX.
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
#13
cdanteek
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Posted 10 September 2009 - 05:04 AM
QUOTE (Sonic Boom @ Sep 8 2009, 06:39 PM) <{POST_SNAPBACK}>
Just realized this is for EMC 10 and not Creator 2010. This should be moved to that installation forum.
Gets mighty confusing doesn't it Sonic Boom?
cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
#14
mtb
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Posted 15 September 2009 - 05:31 AM
QUOTE (Sonic Boom @ Sep 9 2009, 12:24 PM) <{POST_SNAPBACK}>
If you downloaded it (Roxio 2010) from the Online Store you'll need to extract the .exe using winzip.
You will see a folder called "DIRECTX_NOV07".
From there run dxsetup.exe. Once that passes then you should run the installation of Roxio 2010 and it should skip the installation for DirectX.
You will see a folder called "DIRECTX_NOV07".
From there run dxsetup.exe. Once that passes then you should run the installation of Roxio 2010 and it should skip the installation for DirectX.
found that file and did everything exactly as you said, but it says that it is intializing but nothing happens, tried several times
#15
cdanteek
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Posted 15 September 2009 - 05:42 AM
QUOTE (mtb @ Sep 15 2009, 07:31 AM) <{POST_SNAPBACK}>
found that file and did everything exactly as you said, but it says that it is intializing but nothing happens, tried several times
How long did you wait ?
cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
#16
mtb
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Posted 15 September 2009 - 06:07 AM
QUOTE (cdanteek @ Sep 15 2009, 06:42 AM) <{POST_SNAPBACK}>
How long did you wait ?
cd
cd
about fifteen minutes and then said program not responding, just tried again and it said that version of direct x can not run with my operating system? (vista premium 64bit)
#17
cdanteek
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Posted 15 September 2009 - 06:12 AM
QUOTE (mtb @ Sep 15 2009, 08:07 AM) <{POST_SNAPBACK}>
about fifteen minutes and then said program not responding, just tried again and it said that version of direct x can not run with my operating system? (vista premium 64bit)
Then you need to call tech support, a installation issue should be no charge, even if at first it says it will.
cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
#18
mtb
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Posted 15 September 2009 - 06:22 AM
QUOTE (cdanteek @ Sep 15 2009, 06:12 AM) <{POST_SNAPBACK}>
Then you need to call tech support, a installation issue should be no charge, even if at first it says it will.
cd
cd
thanx, i've been working with support and they have been no use at all but i will try again...
#19
miken596
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Posted 15 September 2009 - 07:15 AM
I am having the exact same issue! BY the way I have an HP HDX laptop with Vista premium also, just purchased in May. The error may not be Directx though. That is just the message that doesn't flash by quick enough to read. The issue for me when reading the log files is that it is bombing at the emc or venue install (and yes, this is Creator 2010 Pro download). The support desk is helping me since 8/28 on this (they are doing their best, I give them credit for sticking with me!) Directx is rolled back because it is installed prior to emc. My question is this. Also in the log file (sonic set log file) I saw an error towards the beginning that it could not find 1033.mst in either the venue_22 or the emc_120 folders. I see that file in almost all of the other extract folders. Could that be the issue? I know nothing about .mst files. Is this something that can be replaced or is it built by the installer? Forgot to add that the error code that shows up in the log file is 1603 which is usually permission/access from what I read, but can also be a missing file. Thanks for any help!
Edited by miken596, 15 September 2009 - 08:23 AM.
#20
Sonic Boom
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Posted 15 September 2009 - 09:05 AM
One of the users found that by disabling antivirus (he had Kaspersky) he was able to install.
If you could send me your log files I might be able to see whats causing this.
If you could send me your log files I might be able to see whats causing this.
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
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