directx 9 rollback

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directx 9 rollback

#1 mtb

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Posted 08 September 2009 - 10:48 AM

Just bought new HP computer 2weeks ago, vista 64 bit premium. Just bought Roxio10 and Roxio easy vhs to dvd. i can not install either one. They just begin download and stop at directx 9, says must rollback and that install was intrrupted. i have been going round and round with support just chasing my tail, no help there. Any suggestions?

#2 sknis

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Posted 08 September 2009 - 11:02 AM

QUOTE (mtb @ Sep 8 2009, 01:48 PM) <{POST_SNAPBACK}>

Just bought new HP computer 2weeks ago, vista 64 bit premium. Just bought[b] Roxio10 [/b]and Roxio easy vhs to dvd. i can not install either one. They just begin download and stop at directx 9, says must rollback and that install was intrrupted. i have been going round and round with support just chasing my tail, no help there. Any suggestions?

Is that Roxio Creator 2010 or Easy Media Creator 10? Easy VHS to DVD is redundant to those programs and will conflict with Creator 2009. I think it is OK with Creator 2010 but still redundant.

Have you tried installing DirectX 9c directly from Microsoft and then installing one of the programs?

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#3 mtb

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Posted 08 September 2009 - 11:15 AM

QUOTE (mtb @ Sep 8 2009, 11:48 AM) <{POST_SNAPBACK}>

yes no luck, same thing

QUOTE (sknis @ Sep 8 2009, 12:02 PM) <{POST_SNAPBACK}>

it also gives me error code 652

#4 Sonic Boom

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Posted 08 September 2009 - 11:54 AM

Try running dxsetup.exe from the DIRECTX_NOV07 folder directly before installing EMC.
If it installs fine then that component should skip during installation of EMC.

Try this article. It might help
http://kb.roxio.com/search.aspx?URL=/conte...4CR&PARAMS=

Du Tran
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ROXIO, a division of Sonic Solutions

#5 mtb

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Posted 08 September 2009 - 12:04 PM

QUOTE (Sonic Boom @ Sep 8 2009, 12:54 PM) <{POST_SNAPBACK}>

i can only find microsoft framework 1.1

#6 Sonic Boom

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Posted 08 September 2009 - 01:05 PM

QUOTE (mtb @ Sep 8 2009, 01:04 PM) <{POST_SNAPBACK}>

i can only find microsoft framework 1.1

There's no folder on your install disc called DirectX_Nov07?

Try getting it here
http://www.microsoft.com/downloads/details...;displaylang=en

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#7 Sonic Boom

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Posted 08 September 2009 - 04:39 PM

Just realized this is for EMC 10 and not Creator 2010. This should be moved to that installation forum.
Regardless, try the DirectX download from Microsoft and let me know if that doesn't solve your installation issues.

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#8 mtb

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Posted 08 September 2009 - 06:02 PM

QUOTE (Sonic Boom @ Sep 8 2009, 05:39 PM) <{POST_SNAPBACK}>

when i try to download direct x from microsoft it stops and says my operating system does not support this program

#9 Brendon

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Posted 08 September 2009 - 06:57 PM

MTB, you still haven't confirmed if you're talking about Roxio Creator 2010 [just released] or Easy Media Creator 10 [2 years old]

Please tell us which one you have, because it makes a BIG difference.

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#10 grandpabruce

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Posted 08 September 2009 - 07:39 PM

QUOTE (mtb @ Sep 8 2009, 09:02 PM) <{POST_SNAPBACK}>

when i try to download direct x from microsoft it stops and says my operating system does not support this program

mtb, you sent me a private message saying that you DO have Creator 10. Where did you get it, and when did you get it?

Edit: mtb does have Creator 2010.

This post has been edited by grandpabruce: 09 September 2009 - 09:14 AM

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#11 mtb

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Posted 09 September 2009 - 09:40 AM

QUOTE (grandpabruce @ Sep 8 2009, 07:39 PM) <{POST_SNAPBACK}>

mtb, you sent me a private message saying that you DO have Creator 10. Where did you get it, and when did you get it?

Edit: mtb does have Creator 2010.

I got it directly from Roxio as a download, with a backup cd (I paid extra for that)

#12 Sonic Boom

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Posted 09 September 2009 - 12:24 PM

If you downloaded it (Roxio 2010) from the Online Store you'll need to extract the .exe using winzip.
You will see a folder called "DIRECTX_NOV07".
From there run dxsetup.exe. Once that passes then you should run the installation of Roxio 2010 and it should skip the installation for DirectX.

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#13 cdanteek

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Posted 10 September 2009 - 05:04 AM

QUOTE (Sonic Boom @ Sep 8 2009, 06:39 PM) <{POST_SNAPBACK}>

Just realized this is for EMC 10 and not Creator 2010. This should be moved to that installation forum.

Gets mighty confusing doesn't it Sonic Boom?

cd

cd
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#14 mtb

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Posted 15 September 2009 - 05:31 AM

QUOTE (Sonic Boom @ Sep 9 2009, 12:24 PM) <{POST_SNAPBACK}>

found that file and did everything exactly as you said, but it says that it is intializing but nothing happens, tried several times

#15 cdanteek

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Posted 15 September 2009 - 05:42 AM

QUOTE (mtb @ Sep 15 2009, 07:31 AM) <{POST_SNAPBACK}>

found that file and did everything exactly as you said, but it says that it is intializing but nothing happens, tried several times

How long did you wait ?

cd

#16 mtb

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Posted 15 September 2009 - 06:07 AM

QUOTE (cdanteek @ Sep 15 2009, 06:42 AM) <{POST_SNAPBACK}>

How long did you wait ?

cd

about fifteen minutes and then said program not responding, just tried again and it said that version of direct x can not run with my operating system? (vista premium 64bit)

#17 cdanteek

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Posted 15 September 2009 - 06:12 AM

QUOTE (mtb @ Sep 15 2009, 08:07 AM) <{POST_SNAPBACK}>

about fifteen minutes and then said program not responding, just tried again and it said that version of direct x can not run with my operating system? (vista premium 64bit)

Then you need to call tech support, a installation issue should be no charge, even if at first it says it will.

cd

#18 mtb

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Posted 15 September 2009 - 06:22 AM

QUOTE (cdanteek @ Sep 15 2009, 06:12 AM) <{POST_SNAPBACK}>

Then you need to call tech support, a installation issue should be no charge, even if at first it says it will.

cd

thanx, i've been working with support and they have been no use at all but i will try again...

#19 miken596

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Posted 15 September 2009 - 07:15 AM

I am having the exact same issue! BY the way I have an HP HDX laptop with Vista premium also, just purchased in May. The error may not be Directx though. That is just the message that doesn't flash by quick enough to read. The issue for me when reading the log files is that it is bombing at the emc or venue install (and yes, this is Creator 2010 Pro download). The support desk is helping me since 8/28 on this (they are doing their best, I give them credit for sticking with me!) Directx is rolled back because it is installed prior to emc. My question is this. Also in the log file (sonic set log file) I saw an error towards the beginning that it could not find 1033.mst in either the venue_22 or the emc_120 folders. I see that file in almost all of the other extract folders. Could that be the issue? I know nothing about .mst files. Is this something that can be replaced or is it built by the installer? Forgot to add that the error code that shows up in the log file is 1603 which is usually permission/access from what I read, but can also be a missing file. Thanks for any help!

This post has been edited by miken596: 15 September 2009 - 08:23 AM

#20 Sonic Boom

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Posted 15 September 2009 - 09:05 AM

One of the users found that by disabling antivirus (he had Kaspersky) he was able to install.

If you could send me your log files I might be able to see whats causing this.

Du Tran
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Roxio Community: directx 9 rollback - Roxio Community

directx 9 rollback

#1 mtb

#2 sknis

#3 mtb

#4 Sonic Boom

#5 mtb

#6 Sonic Boom

#7 Sonic Boom

#8 mtb

#9 Brendon

#10 grandpabruce

#11 mtb

#12 Sonic Boom

#13 cdanteek

#14 mtb

#15 cdanteek

#16 mtb

#17 cdanteek

#18 mtb

#19 miken596

#20 Sonic Boom

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