"Please wait while windows configures Roxio ...."

#1 Zoberist

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Posted 08 September 2009 - 05:59 PM

I have installed Roxio 2010 (from dvd) after having used 2009 for a few months. I did a "clean install" on Windows Vista SP1. When I start Roxio 2010 I keep getting "Please wait while windows configures Roxio Creator 2010 Pro" "Gathering required information" This popup continues unabated, closing out and re-emerging trying to configure other Roxio components as well. I have seen this problem on the web. It is definitely not Windows Installer Service since it only occurred with Roxio. Any idea's?

#2 firenhancer

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Posted 08 September 2009 - 06:59 PM

You will be required to either "repair" or clean install again. Windows installer is trying to repair something that is either broken or corrupted.

#3 Zoberist

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Posted 08 September 2009 - 08:12 PM

QUOTE (firenhancer @ Sep 8 2009, 07:59 PM) <{POST_SNAPBACK}>

You will be required to either "repair" or clean install again. Windows installer is trying to repair something that is either broken or corrupted.

I tried to do the repair route and it did not work.

#4 Brendon

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Posted 09 September 2009 - 12:15 AM

It's "Clean install" time then.

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#5 Zoberist

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Post icon Posted 09 September 2009 - 07:04 AM

Problem Solved

I was running Vista Home Premium sp1. Each time I power up, Windows starts out OK but then generates starts messages about Windows Installer.

The messages are:
Please wait while windows configures Tray-App
Please wait while windows configures Roxio this and Roxio that
Please wait while windows configures Status

When you try and do anything in Roxio, the messages come at you again. "Please wait while windows configures Roxio this and Roxio that"

These messages keep flashing for about 7-8 minutes and the suddenly disappear. If you attempt to do anything in Roxio, you get a wide assortment of error messages. I was simply trying to create a DVD. "add movie operation failed 80040154", etc.

Then when I try to close down Vista I get a message saying that a program called "Status" is stopping my system from closing down due to a problem with Windows Installer.

The account that I was using is an "Administrative Account" so I assumed there would be no issues with the install. But actually Vista wants you to not install as an administrator. The problem was UAC - User Access Control. I turned off User Access Control and the messages went away and I was back to burning DVD's and playing back HD video.

You can do "clean installs" until the cows come home and it will not help this problem.

I can now do clean installs in my sleep. Also note that the directions for doing a clean install with 2010 should be changed because the files that need to be deleted are in a different location. One final note - It is worthwhile to look at "Event Viewer" to see what problems exist. I saw that there was also some conflict between "NERO" and Roxio so I removed NERO but it did not impact this problem.

The problem I had is extremely common and is not the fault of Roxio but it sure looked that way.