Can't Re-install Roxio Creator 2009

Can't Re-install Roxio Creator 2009 after an unistall

#1 Shearsbilly

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Posted 10 September 2009 - 02:04 PM

My DVD burner had to be replaced and I was told to uninstall then reinstall my Roxio Creator 2009 program because it wasn't recognizing the new drive. So I uninstalled the program, but when I try to reinstall the program it reads the CD and appears to be installing the program, but it won't install. I have tried 3 times now with no success. Is there a reason why it's not allowing me to reinstall the program. I am entering the key number each time I try.

I thank you in advance for your help.

#2 grandpabruce

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Posted 10 September 2009 - 02:13 PM

QUOTE (Shearsbilly @ Sep 10 2009, 05:04 PM) <{POST_SNAPBACK}>

Who told you to uninstall and reinstall the software?

Try this, instead. Use the version 3 PX update, in the following link. It is the bottom link:

http://forums.support.roxio.com/index.php?showtopic=45357

Roxio should recognize your drive, after installing the PX update.

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#3 Jim_Hardin

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Posted 10 September 2009 - 03:35 PM

If they already uninstalled it, I think is will be too late for PXEngine

What is “won’t install” mean. Is that an error message?

#4 Brendon

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Posted 10 September 2009 - 04:59 PM

QUOTE (Shearsbilly @ Sep 10 2009, 02:04 PM) <{POST_SNAPBACK}>

but when I try to reinstall the program it reads the CD and appears to be installing the program, but it won't install. I have tried 3 times now with no success. Is there a reason why it's not allowing me to reinstall the program. I am entering the key number each time I try.

There is probably too much drek left in your system, since the uninstaller is so inefficient. That will prevent a fresh install.

Best thing now is a "Clean Install" where you manually clean out the rubbish. Instructions are HERE if you're working in XP, or HERE if you're running Vista.

It's worth printing the instructions out so you can follow them meticulously.

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