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Creator 2010 install problem Can't get past Direct X 9 rollback

#1 User is offline   albass 

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Posted 12 September 2009 - 03:49 PM

I've tried a few suggestions from this forum and others but nothing works so far.
I've installed the Direct X directly from the disc but this didn't help.
The Install always comes up as interrupted and the interrupt is too quick for me to see exactly how far it got before giving up - though it appears to be the next stage after Direct X / Creator - which I think is Direct X 9 Rollback
Any help would be appreciated!
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#2 User is offline   Beerman 

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Posted 12 September 2009 - 05:02 PM

See this thread for a possible solution.
Paul
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#3 User is offline   albass 

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Posted 13 September 2009 - 04:09 AM

QUOTE (Beerman @ Sep 12 2009, 06:02 PM) <{POST_SNAPBACK}>
See this thread for a possible solution.


Yeah - thanks - I've followed that one through and tried the advice but it makes no difference unfortunately:(

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#4 User is offline   Sonic Boom 

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Posted 13 September 2009 - 10:11 AM

Go to your %APPDATA% folder and look for this C:\Users\YouUser\AppData\Roaming\Roxio Log Files\Roxio Creator 2010 Pro
Zip up the last logs and email them to me. I'll message you my email address.
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
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#5 User is offline   albass 

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Posted 13 September 2009 - 03:50 PM

QUOTE (Sonic Boom @ Sep 13 2009, 11:11 AM) <{POST_SNAPBACK}>
Go to your %APPDATA% folder and look for this C:\Users\YouUser\AppData\Roaming\Roxio Log Files\Roxio Creator 2010 Pro
Zip up the last logs and email them to me. I'll message you my email address.

Thanks - that would be most appreciated:)
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