I had Creator 2009 running under Windows 7 RC and decided to install Creator 2010. The installation of Creator 2010 only succeeded in installing the HD audio drivers. Nothing else was installed. I found directions for a clean install of Creator 2010 (knowledgebase art. # 000207cr) and followed the directions. The result was that I had no Creator 2009, no Creator 2010, and several other programs on my computer failed to start, including MS Office 2007. Now I found that I was unable to reinstall Creator 2009 or 2010. As a result, I have had to uninstall and reinstall 5 other programs. I have cleaned my computer of all Roxio and Sonic programs. Creator 2010 still does not do anything other than installing the audio drivers. How do I get Creator 2010 to install without destroying everything else?
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install disaster
Started by
skw
, Sep 13 2009 08:35 AM
3 replies to this topic
#2
ggrussell
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Posted 13 September 2009 - 09:17 AM
QUOTE (skw @ Sep 13 2009, 12:35 PM) <{POST_SNAPBACK}>
Creator 2010 still does not do anything other than installing the audio drivers.
I don't think Creator install any audio 'drivers'. There may be some video and audio codecs, but not drivers. We'll need more info. What do you see while Creator installs? Any errors? etc. Your system info may help, too.
Phenom X4 965 3.4Ghz, 4gig DDR3, LG 47" 3D TV, Hitachi 1TB HD, Seagate 500GB, LiteOn iHBS112 Bluray, TSSTCorp SH-222A DVD, ATI HD3300 IGP, VIA HiDef audio with Logitech Z5500 THX certified 5.1 speakers, Epson 4490 scanner, Canon 9000Pro MarkII printer, Sharp AL1551CS laser printer/copier, Sony TRV740 8mm digital, Canon HV20 HDV camcorder and Fuji S7000 for still photos, Win7 Home Premium
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System 2: HP DV7 laptop, Turion II Dual Core 2.4Ghz, 4GB RAM, 640GB hard drive, ATI Mobility HD4650, ATI HiDef Audio, Windows 7 Home Premium 64bit.
Gary Russell
TNUSA
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System 2: HP DV7 laptop, Turion II Dual Core 2.4Ghz, 4GB RAM, 640GB hard drive, ATI Mobility HD4650, ATI HiDef Audio, Windows 7 Home Premium 64bit.
Gary Russell
TNUSA
#3
Sonic Boom
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Posted 13 September 2009 - 10:27 AM
The installer should not mess with other applications.
I'm interested to see the installation logs for 2010.
Go to %APPDATA% in Explorer and grab the latest Roxio Log Files and email them to me.
I'm interested to see the installation logs for 2010.
Go to %APPDATA% in Explorer and grab the latest Roxio Log Files and email them to me.
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
#4
skw
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Posted 05 October 2009 - 01:55 PM
I have hit on something rather simple that gave me a perfect install. I created a new roxio folder in the Program File (x86) directory and copied the downloads there rather than the download folder where they had been run originally. Creator 2010 installed without a hitch. This may be an option that others could use for reinstalls.
QUOTE (Sonic Boom @ Sep 13 2009, 11:27 AM) <{POST_SNAPBACK}>
The installer should not mess with other applications.
I'm interested to see the installation logs for 2010.
Go to %APPDATA% in Explorer and grab the latest Roxio Log Files and email them to me.
I'm interested to see the installation logs for 2010.
Go to %APPDATA% in Explorer and grab the latest Roxio Log Files and email them to me.
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