[impaler]

After three weeks of trying to get Roxio software to work I gave up. Can you believe Roxio's response to my last contact?
Contact: Web Ticket 9/14/2009
Good news. Found solution to all problems. Gathered components, placed
them back in box, returned to store, and received refund.
Response: Jstolte 9/14/2009
Thank you for updating the status of your current support request. We
are glad that your issue has been resolved. If you should have any other
issues please feel free to create a new web ticket at
http://www.roxio.com/enu/support.
Regards,
Roxio Customer Care
Tickets Status Date
787642 Open 8/26/2009
8/26/2009 Issue Description
Technical Support | BackOnTrack 3 | Restore Error

I liked the enclosure very much. Too bad Roxio's software does not work and support is terrible!