bought roxio creator 2010 pro and easy vhs to dvd. both have the same problem on install directx 9 rollback. Been working with sonicboom (very helpful) and he was able to get my vhs to dvd to load, but now when i go to use it i get error code d3dx9_33.dll. Jim Hardin closed out my post because he said once i fixed one the other would be fine, but that is not true as apparently they have different files and are not the same because i was able to load vhs 2 dvd (although it is not working) but i still can't get creator 2010 to load. Also i was told to call tech support for free, ha! ha!, they "must" charge me $28.75 minumum for 15 minutes, with no guarantee.
i just want to get these two expensive programs to work, very frustrating...
1
error code d3dx9_33.dll
Started by
mtb
, Sep 16 2009 01:19 PM
15 replies to this topic
#2
cdanteek
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Posted 16 September 2009 - 01:29 PM
QUOTE (mtb @ Sep 16 2009, 03:19 PM) <{POST_SNAPBACK}>
bought roxio creator 2010 pro and easy vhs to dvd. both have the same problem on install directx 9 rollback. Been working with sonicboom (very helpful) and he was able to get my vhs to dvd to load, but now when i go to use it i get error code d3dx9_33.dll. Jim Hardin closed out my post because he said once i fixed one the other would be fine, but that is not true as apparently they have different files and are not the same because i was able to load vhs 2 dvd (although it is not working) but i still can't get creator 2010 to load. Also i was told to call tech support for free, ha! ha!, they "must" charge me $28.75 minumum for 15 minutes, with no guarantee.
i just want to get these two expensive programs to work, very frustrating...
i just want to get these two expensive programs to work, very frustrating...
mtb,
Where did you buy Roxio Creator 2010 Pro and Easy VHS to DVD?
How long ago did you purchase them, give a exact date please?
cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
#3
mtb
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Posted 16 September 2009 - 01:31 PM
QUOTE (cdanteek @ Sep 16 2009, 01:29 PM) <{POST_SNAPBACK}>
mtb,
Where did you buy Roxio Creator 2010 Pro and Easy VHS to DVD?
How long ago did you purchase them, give a exact date please?
cd
Where did you buy Roxio Creator 2010 Pro and Easy VHS to DVD?
How long ago did you purchase them, give a exact date please?
cd
both purchased online 8/31/2009
#4
cdanteek
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Posted 16 September 2009 - 01:32 PM
QUOTE (mtb @ Sep 16 2009, 03:31 PM) <{POST_SNAPBACK}>
both purchased online 8/31/2009
Online where please? From Roxio through Digital River Download?
cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
#5
mtb
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Posted 16 September 2009 - 01:33 PM
QUOTE (cdanteek @ Sep 16 2009, 01:32 PM) <{POST_SNAPBACK}>
Online where please? From Roxio through Digital River Download?
cd
cd
sorry, yes directly from roxio
#6
Jim_Hardin
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Posted 16 September 2009 - 02:36 PM
You actually spoke to a tech who told you there would be a charge??? 
And what of this post you made yesterday “thanx, i've been working with support and they have been no use at all but i will try again...”
There is really no reason to install both 2010 and V2D as 2010 is superior in every way. Of course if you want to put one on one PC and the other on another, that would be a good plan.
And what of this post you made yesterday “thanx, i've been working with support and they have been no use at all but i will try again...”
There is really no reason to install both 2010 and V2D as 2010 is superior in every way. Of course if you want to put one on one PC and the other on another, that would be a good plan.
#7
mtb
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Posted 16 September 2009 - 02:53 PM
QUOTE (Jim_Hardin @ Sep 16 2009, 02:36 PM) <{POST_SNAPBACK}>
You actually spoke to a tech who told you there would be a charge???
And what of this post you made yesterday “thanx, i've been working with support and they have been no use at all but i will try again...”
There is really no reason to install both 2010 and V2D as 2010 is superior in every way. Of course if you want to put one on one PC and the other on another, that would be a good plan.
And what of this post you made yesterday “thanx, i've been working with support and they have been no use at all but i will try again...”
There is really no reason to install both 2010 and V2D as 2010 is superior in every way. Of course if you want to put one on one PC and the other on another, that would be a good plan.
yes when i called they told me there would be a minumum charge of $28.75 for fifteen minutes, when i say support was no help i am talking about roxio online support, not the roxio community discussion groups, many techs are redundant and tell you to do the same thing. lastly if i only need one program great, but when i ordered the program i called sales hotline and they sold me on the vhs2dvd? now you have me totally confused, especially since neither one works i don't even know what the programs looks or acts like...
#8
Jim_Hardin
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Posted 17 September 2009 - 01:49 AM
My questions – comments are a bit off the subject so I will defer and let cd continue. (he is pretty darned good, you know)
Both programs are pretty slick once you get them running, you will be pleased
Both programs are pretty slick once you get them running, you will be pleased
#9
mtb
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Posted 17 September 2009 - 05:05 AM
QUOTE (Jim_Hardin @ Sep 17 2009, 01:49 AM) <{POST_SNAPBACK}>
My questions – comments are a bit off the subject so I will defer and let cd continue. (he is pretty darned good, you know)
Both programs are pretty slick once you get them running, you will be pleased
Both programs are pretty slick once you get them running, you will be pleased
thanx, i will wait for cd then and see if we can get this resolved...
#10
cdanteek
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Posted 17 September 2009 - 05:25 AM
Look in the drive your Vista is installed on, example mine F:\Windows\System32 ... Replace F with your drive letter and navigate to \Windows\System32.
Do you show the d3dx9_33.dll?
cd
Do you show the d3dx9_33.dll?
cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
#11
mtb
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Posted 17 September 2009 - 05:41 AM
QUOTE (cdanteek @ Sep 17 2009, 05:25 AM) <{POST_SNAPBACK}>
Look in the drive your Vista is installed on, example mine F:\Windows\System32 ... Replace F with your drive letter and navigate to \Windows\System32.
Do you show the d3dx9_33.dll?
cd
Do you show the d3dx9_33.dll?
cd
no, i have a d3d9.dll
#12
cdanteek
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Posted 17 September 2009 - 06:37 AM
QUOTE (mtb @ Sep 17 2009, 07:41 AM) <{POST_SNAPBACK}>
no, i have a d3d9.dll
Here are the d3d9's I show in System32, do you show these? I run Vista Home Premium 32...Again your operating system is what?
cd
cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.
Spoiler
1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: 2.5.3.0 (5,262 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here. Complete Uninstall of Creator 2011 & Creator 2012
12.Click here. Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.
#13
mtb
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Posted 17 September 2009 - 08:00 AM
QUOTE (cdanteek @ Sep 17 2009, 06:37 AM) <{POST_SNAPBACK}>
Here are the d3d9's I show in System32, do you show these? I run Vista Home Premium 32...Again your operating system is what?
cd
cd
i run vista home premium 64bit, unless i am doing something wrong (which i probably am) i do not show any "x" in my codes
#14
mtb
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Posted 17 September 2009 - 01:44 PM
QUOTE (mtb @ Sep 17 2009, 09:00 AM) <{POST_SNAPBACK}>
i run vista home premium 64bit, unless i am doing something wrong (which i probably am) i do not show any "x" in my codes
is it possible my directx is corrupt? if so how do you fix it?
#15
mtb
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Posted 18 September 2009 - 03:52 PM
QUOTE (mtb @ Sep 17 2009, 02:44 PM) <{POST_SNAPBACK}>
is it possible my directx is corrupt? if so how do you fix it?
thank you guys, believe it or not i actually fixed it, i restored my system back to when i bought it one month ago, everything now loads fine, something must of gooten corrupt with my drivers on download, not sure but its fixed!!! thanx guys............
#16
Jim_Hardin
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Posted 18 September 2009 - 05:42 PM
QUOTE (mtb @ Sep 18 2009, 07:52 PM) <{POST_SNAPBACK}>
thank you guys, believe it or not i actually fixed it, i restored my system back to when i bought it one month ago, everything now loads fine, something must of gooten corrupt with my drivers on download, not sure but its fixed!!! thanx guys............
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