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Upgrade from EMC 7.5 Am I eligible for the Roxio Creator 2010 upgrade price?

#1 User is offline   The Nimster 

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Posted 17 September 2009 - 08:50 AM

I currently own Easy Media Creator 7.5 and I'm trying to get Roxio Creator 2010 for the upgrade price of $69.99, but when the web site lists eligible products I can upgrade from, it only lists the various version of Creator 2009, Roxio RecordNow, Roxio MyDVD, Roxio Easy DVD Copy, Roxio Easy VHS to DVD, and Roxio Digital Media Studio.

Does this mean I don't qualify for the upgrade price?
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#2 User is offline   malatekid 

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Posted 17 September 2009 - 09:05 AM

Your software version is not listed as eligible product so you're not entitled to an upgrade discount. sad.gif
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#3 User is offline   Jim_Hardin 

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Posted 17 September 2009 - 09:43 AM

QUOTE (malatekid @ Sep 17 2009, 01:05 PM) <{POST_SNAPBACK}>
Your software version is not listed as eligible product so you're not entitled to an upgrade discount. sad.gif

That’s not the way I read English…

Attached Image: monthly_09_2009/post-39730-1253209367.jpg

It clearly states Any older version of Creator or other Roxio~~~

If in doubt, use that cellphone!!! laugh.gif biggrin.gif laugh.gif
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#4 User is offline   malatekid 

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Posted 17 September 2009 - 09:57 AM

After a second reading, I agree with you. The first time around, I just looked at the listed products.

Time to "upgrade" my reading glasses! wink.gif

As you said, the best way to find out is to call Sales.
Roxio Creator 2012 Pro
Dell XPS 410
Windows XP Professional,Service Pack 3
Intel 2 Duo Processor E6700 (2.66GHz,1066FSB) with 4MB cache
4GB DDR2 SDRAM at 800MHz
500GB Serial ATA II Hard Drive(7200RPM)
256MB NVIDIA GeForce 8600 GTS
Sound Blaster® X-Fi™ XtremeMusic (D) Sound Card
Samsung SH-S203B, Asus DRW-2014L1T
Epson R300 printer, Epson 4490 Scanner
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#5 User is offline   Jim_Hardin 

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Posted 17 September 2009 - 10:42 AM

QUOTE (malatekid @ Sep 17 2009, 01:57 PM) <{POST_SNAPBACK}>
After a second reading, I agree with you. The first time around, I just looked at the listed products.

Time to "upgrade" my reading glasses! wink.gif

As you said, the best way to find out is to call Sales.

Yes the call is important, I know Roxio has never asked me to interrupt their policies for them laugh.gif
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#6 User is offline   The Nimster 

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Posted 18 September 2009 - 09:26 AM

Turns out I can get the upgrade. Thanks for the suggestions that I call them. But I've got one more question. How do they KNOW I have a previous version of a Roxio product? Couldn't someone without any Roxio product just as easily claim they have it and then get the discounted price?
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#7 User is online   ogdens 

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Posted 18 September 2009 - 09:34 AM

QUOTE (The Nimster @ Sep 18 2009, 01:26 PM) <{POST_SNAPBACK}>
Turns out I can get the upgrade. Thanks for the suggestions that I call them. But I've got one more question. How do they KNOW I have a previous version of a Roxio product? Couldn't someone without any Roxio product just as easily claim they have it and then get the discounted price?


I guess you will have to call again.
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#8 User is offline   grandpabruce 

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Posted 18 September 2009 - 12:56 PM

QUOTE (The Nimster @ Sep 18 2009, 12:26 PM) <{POST_SNAPBACK}>
Turns out I can get the upgrade. Thanks for the suggestions that I call them. But I've got one more question. How do they KNOW I have a previous version of a Roxio product? Couldn't someone without any Roxio product just as easily claim they have it and then get the discounted price?


If you registered the previous product, they know.
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