2 replies to this topic

[Purceld2]

Roxio Creator 2009 was working fine then all of a sudden I get the error message below I have contacted roxio support see below to no avail.  I have tried everything.

Any help will be much appreciated.


Error Signature

EventType : clr20r3     P1 : roxiocentralfx.exe     P2 : 4.50.5.0    
P3 : 48c6a9c5     P4 : presentationframework     P5 : 3.0.0.0     P6 : 4938d608
P7 : 625a     P8 : e1     P9 : system.windows.markup.xamlparse    


Tickets
798960 Status
Open Date
9/17/2009 Issue Description
Technical Support | Creator 2009 | Program Crash/Hang

WebTicket 9/18/2009


Not sure if this info will help - but I have discoved that Roxio 2009 is placing an empty item in MSCONFIG Startup HKLM\software\microsoft\windows\Run No Startup Item Name or command infomation. This does not seem right.

Will 2010 fix these issue?


WebTicket 9/18/2009


I have carefully folowed your instuctions and still have the same problems only difference being none of the files below existed

C:\Documents and Settings\All Users\Application Data\Roxio
C:\Documents and Settings\All Users\Application Data\Sonic
C:\Documents and Settings\Username\Application Data\Roxio
C:\Documents and Settings\Username\Application Data\Sonic
C:\Documents and Settings\user name\Local Settings\Application Data\RoxioCentralFX

Also there was no user called
4.Log on the account called “Administrator”

Only Desmond Purcell which administrator rights

will an upgrade to 2010 fix this problem - its funny I had issues with Roxio media 9 and upgrading to 2009 fixed the problem - Appreciate your help but need to get this sorted soon,


srizzo 9/18/2009


Thank you for Contacting Roxio Technical Support
<!--[if !supportLineBreakNewLine]-->
<!--[endif]-->
XP Users
1.Create a new user with administrator privileges http://support.microsoft.com/kb/279783
2.Remove Microsoft .Net framework 3.5 or 3.5sp1 http://tinyurl.com/dfzvfq3.Restart pc in safe mode with networking support http://tinyurl.com/me78p 4.Log on the account called “Administrator”5.Display hidden files and folders http://tinyurl.com/4m6jj 6.Follow instructions in this link to the letter up to the end of point 7: http://kb.roxio.com/search.aspx?URL=/conte...S=set-locale=en 7.Restart pc in normal mode and log onto new account8.Download and install QuickTime from Apple http://www.apple.com/quicktime/download/ 9.Attempt reinstallation of Creator 2009 again in new account.
You are advised to temporarily disable internet security software before attempting installation of Creator 2009
Note that having your virus checker and/or software firewall disabled when connected to broadband Internet via DSL or cable modem is not recommended; if you disable your virus checker, you should also temporarily disable your internet connection.

Regards,
Roxio Technical Support
http://support.roxio.com

[Big_Dave]

Do a clean install and then apply sp4.

Clean install instructions for Creator 2009 on Windows XP

Clean install instructions for Creator 2009 and 2010 on Windows Vista

Creator 2009 sp4

Edited by Big_Dave, 19 September 2009 - 07:34 AM.

[Purceld2]

Thanks Big Dave but I have tried that about 4 times and it still not working - this is driving me mad