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Roxio Community
Hi,
I've followed the "clean install for creator 09 for Win XP" and the "installation of Creator 09 is interrupted and can't be completed" instructions and am still coming up empty. The install hangs on the "Directx" everytime.
I have:
copied the install disc to my hard drive and attempted to install from there.
Disabled antivirus
Disabled startup
Rolled back my DirectX to the original version since I already had 9 installed from another application.
Updated all the drivers I could find / think of to the most recent version.
My computer:
MS XP home edition SP3
Compaq presario 2.67 Ghz, 1.5 RAM
Intel82845G/GL/GE/PE/GV Graphics Controller
Let me know if I missed any other information you may need. Ideas are certainly welcome, I've wasted at least 10 hours of my life trying to get this to install.
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another "can't install" thread
#2
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Posted 20 September 2009 - 06:33 AM
Just checking to make sure you used these instructions.
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 6G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2011.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
#3
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Posted 20 September 2009 - 06:39 AM
Yes, those are the instructions I followed. As well as "Knowledgebase Article : 000206CR" for the clean install.
#4
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Posted 20 September 2009 - 06:48 AM
QUOTE (dcldj @ Sep 20 2009, 10:39 AM) <{POST_SNAPBACK}>
Yes, those are the instructions I followed. As well as "Knowledgebase Article : 000206CR" for the clean install.
What driver version do you have installed for the graphics controller? Has it been updated?
Walt
Dell Dimension 4500S;Windows XP Home Edition SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB
HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset
#5
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Posted 20 September 2009 - 06:56 AM
QUOTE (myguggi @ Sep 20 2009, 06:48 AM) <{POST_SNAPBACK}>
What driver version do you have installed for the graphics controller? Has it been updated?
I did update the driver, currently using version 6.14.10.4342 and windows update indicates this is the most recent version available.
#6
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Posted 20 September 2009 - 09:09 AM
QUOTE (dcldj @ Sep 20 2009, 09:56 AM) <{POST_SNAPBACK}>
I did update the driver, currently using version 6.14.10.4342 and windows update indicates this is the most recent version available.
Windows Update would have no clue if the drivers you have, are the most current. Go to Intel's site and look.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#7
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Posted 20 September 2009 - 09:12 AM
QUOTE (grandpabruce @ Sep 20 2009, 01:09 PM) <{POST_SNAPBACK}>
Windows Update would have no clue if the drivers you have, are the most current. Go to Intel's site and look.
Those drivers should be fine - I have the same graphics controller in my desktop and the same drivers. Everything works fine except as long as I run in software render mode. I believe that the OP has a problem with the DirectX
Walt
Dell Dimension 4500S;Windows XP Home Edition SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB
HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset
#8
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Posted 20 September 2009 - 03:52 PM
QUOTE (grandpabruce @ Sep 20 2009, 09:09 AM) <{POST_SNAPBACK}>
Windows Update would have no clue if the drivers you have, are the most current...
Yes, thanks for catching my error. Intel indicates my driver is up to date.
QUOTE (myguggi @ Sep 20 2009, 10:12 AM)
I believe that the OP has a problem with the DirectX
How would I know if I was having a problem with DirectX? The only reason I rolled back my current version is because this was where the install kept hanging and I had tried everything else.
Would it make a difference if I already have dvd / music editing software on the same computer? (just reaching).
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