4 replies to this topic

[NLW]

Need Help!
last Friday (09-17-09)I purchased (with credit card)  a Update version of Creator 2010.
It took very long to start downloading the file.
I thought It was my connection, so I stopped the download and restarted my PC.
But after that I could not downloading again. I get the message:
“Sorry,
Too many download attempts: 7. You were allowed to download only 5 times.
If you have any questions, please contact Digital River Customer Service at CustomerServices@digitalriver.com.”

So, I did, I mailed Customer Service 6 times, no reaction so far.
(I sent E-mail to Digital River and Roxio Customer support)

Please Help,
I want the software on my PC, so I can use it.
Is there a other way to get the software? I did pay for it!
I received the registration Code with the bill.

Calling to customer support from the Netherlands, is no option. I tried it.

Best Regards,
NLW, From the Netherlands.

[firenhancer]

1. How long has it been since you have emailed DR and Roxio Support ?
2. Since DR is the primary ESD source, only reps from DR are able to reset the count or i believe you will have to wait 24-48 hours before you can download it again.
3. It is always a better idea to order a PHY Backup copy of the product in addition to downloadable copy.

[Bobmitch]

If you still have your invoice....about halfway down the letter...below the CD keys is directions on how to re-download your order. I let the original download take as long as it needed...I figured it took a long time, because Digital River checks your registration to an older version of Creator. I had no problems downloading once it started. After I downloaded all three files (I purchased PRO)....I backed up on a DVD and an external drive. Then I took some extra time and used WinRAR to unzip each file into a folder and then burn each folder's contents to seperate DVD's...so in essence, I have the three installation discs that would have come with the retail box. Installed off the DVD's with NO issues. Backed up the folders as well.

Just to be sure that I could download again...I followed the instructions on the registration email and downloaded again, the next day...but beware, that it will require to re-download the Roxio download manager again....perhaps that is your problem is that you are using the ONE that your originally downloaded.   Check your email...

Bob

Edited by Bobmitch, 23 September 2009 - 01:37 PM.

[NLW]

First thanks for the reply,
I just received a mail from Sonic Store (sonicstorecs@digitalriver.com) with the message:
"The error message you encountered indicates that the maximum number of download attempts have been used. We have reset your order to allow additional attempts."
And I downloaded the program....

1. How long has it been since you have emailed DR and Roxio Support ?

It took them precise One Week...

2. Since DR is the primary ESD source, only reps from DR are able to reset the count or i believe you will have to wait 24-48 hours before you can download it again.

No, sorry, Al week (7 days) it was not possible to download.

3. It is always a better idea to order a PHY Backup copy of the product in addition to downloadable copy.

Now, I totally agree. let it be a lesson, it coast only €5 extra isn't it!!!
But this is my 6 download from digitalriver, and had never problems before.

Thanks for the Help, Firenhancer.

Edited by NLW, 26 September 2009 - 07:25 AM.

[NLW]

If you still have your invoice....about halfway down the letter...below the CD keys is directions on how to re-download your order. I let the original download take as long as it needed...I figured it took a long time, because Digital River checks your registration to an older version of Creator. I had no problems downloading once it started. After I downloaded all three files (I purchased PRO)....I backed up on a DVD and an external drive. Then I took some extra time and used WinRAR to unzip each file into a folder and then burn each folder's contents to seperate DVD's...so in essence, I have the three installation discs that would have come with the retail box. Installed off the DVD's with NO issues. Backed up the folders as well.

Just to be sure that I could download again...I followed the instructions on the registration email and downloaded again, the next day...but beware, that it will require to re-download the Roxio download manager again....perhaps that is your problem is that you are using the ONE that your originally downloaded.   Check your email...

Bob

Sorry Bob, I think the Invoice for us duchies is different.
I have No CD-Key or URLs on the invoice Just order date, order number, reseller, seller, product and the price and tax. No more.

On the Order form, there is a URL and on the received mail there is also an URL.
Both send me to the same location.
Where the download fails.

But since Digital River resets My download attempts its no issue any more.

For others who experience the same problem, Digital river reacted on my mail I mailed with the form on the customer service page.
Not the mails I sent to CustomerServices@digitalriver.com as the mentioned in the error message…

Thanks for your Help, Bob.