7 replies to this topic

[SeaLevel]

I have the same problem. On the first few tries I thought it was stopping on the Roxio USB Capture install, but I think it makes it past that and fails on the Venue (whatever that is) install. From the log:

=== Verbose logging started: 9/24/2009  7:59:20  Build type: SHIP UNICODE 4.05.6002.00  Calling process: C:\Users\Ruth\Downloads\Roxio 2010\Disk1\setup.exe ===
MSI © (68:CC) [07:59:20:575]: Resetting cached policy values
MSI © (68:CC) [07:59:20:575]: Machine policy value 'Debug' is 0
MSI © (68:CC) [07:59:20:575]: ******* RunEngine:
           ******* Product: C:\Users\Ruth\Downloads\Roxio 2010\Disk1\VENUE_22\Roxio Venue.msi
           ******* Action:
           ******* CommandLine: **********
MSI © (68:CC) [07:59:20:576]: Client-side and UI is none or basic: Running entire install on the server.
MSI © (68:CC) [07:59:23:576]: Failed to grab execution mutex. System error 258.
MSI © (68:CC) [07:59:23:578]: Cloaking enabled.
MSI © (68:CC) [07:59:23:578]: Attempting to enable all disabled privileges before calling Install on Server
MSI © (68:CC) [07:59:23:579]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI © (68:CC) [07:59:23:595]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI © (68:CC) [07:59:23:596]: MainEngineThread is returning 1618
=== Verbose logging stopped: 9/24/2009  7:59:23 ===

Is it the system error 258 that is causing it to rollback?

And from the SONIC_SETUP Log file:

Action InstallActions.VIDEOCAP_USB_X86.Install was just installed. Adding reference.
09/24/09 07:59:20 - Adding group '{89A15676-78AE-4D51-BF5B-DEE3E0D46C94}' reference for action 'InstallActions.VIDEOCAP_USB_X86.Install'
09/24/09 07:59:20 - AddReference: processing action 'InstallActions.VIDEOCAP_USB_X86.Install' with product code '{86DDDAAD-AEB9-42E5-BE01-0E8FABD2BB29}'.
09/24/09 07:59:20 - Adding reference for suite {89A15676-78AE-4D51-BF5B-DEE3E0D46C94} in action InstallActions.VIDEOCAP_USB_X86.Install.
09/24/09 07:59:20 - Getting reference count for action 'InstallActions.VENUE_22.Install', product code '{5491453D-8C3E-4785-AC5C-E9A4DABF378A}'
09/24/09 07:59:20 - Updating install progress: 8 / 24, Installing Roxio Venue
09/24/09 07:59:20 - Executing setup action: InstallActions.VENUE_22.Install
09/24/09 07:59:20 - Condition '(({SYSLANGID} == 1033) AND ({NO_ONLINE_ACCESS} != "1"))' evaluated to true
09/24/09 07:59:20 - RunCommand returned: "0"
09/24/09 07:59:20 - Action InstallActions.VENUE_22.Install return code: 0
09/24/09 07:59:20 - Action InstallActions.VENUE_22.Install is Sync
09/24/09 07:59:20 - Action InstallActions.VENUE_22.Install has SyncHandle not equal NULL.
09/24/09 07:59:20 - Installing Package: 'C:\Users\Ruth\Downloads\Roxio 2010\Disk1\VENUE_22\Roxio Venue.msi', with Properties: 'REBOOT=ReallySuppress VIRTUALDRIVE64_12=SKIP VIDEOCAP_USB_X64=SKIP BCP_EASYARCHIVE_A64_13=SKIP GOOGLE_TOOLBAR=SKIP SMARTSOUND_10=SKIP DOTNETFX_351=SKIP INSTALLERDIR="C:\Users\Ruth\Downloads\Roxio 2010\Disk1\" ARPSYSTEMCOMPONENT=1 DESKTOPICON=never QUICKLAUNCHICON=never INSTALLDIR="C:\Program Files\Roxio 2010\" MPI_SUITE_ID={89A15676-78AE-4D51-BF5B-DEE3E0D46C94} MPI_EULA_ACCEPTED=1 ADDLOCAL=ALL'
09/24/09 07:59:23 - Execution of Windows Installer package 'C:\Users\Ruth\Downloads\Roxio 2010\Disk1\VENUE_22\Roxio Venue.msi' finished with exit code = 1618
09/24/09 07:59:23 - Updating install progress: 9 / 24, (null)
09/24/09 07:59:23 - Action InstallActions.VENUE_22.Install failed with exit code 1618.
09/24/09 07:59:23 - Installation failed with error code 1618
09/24/09 07:59:23 - Rolling back installation
09/24/09 07:59:23 - Caught cancelation exception while running install actions
09/24/09 07:59:23 - Updating install progress: 9 / 24, Preparing to roll back...
09/24/09 07:59:23 - Updating rollback progress: 9 / 24, Preparing to roll back...
09/24/09 07:59:23 - Updating rollback progress: 9 / 24, Rolling back Roxio Venue
09/24/09 07:59:23 - Rolling back setup action: InstallActions.VENUE_22.Install
09/24/09 07:59:23 - Condition '(({SYSLANGID} == 1033) AND ({NO_ONLINE_ACCESS} != "1"))' evaluated to true
09/24/09 07:59:23 - Action InstallActions.VENUE_22.Install executing uninstall command line: "MSIEXEC.EXE  /qn REBOOT=ReallySuppress /L*v "C:\Users\Ruth\AppData\Roaming\Roxio Log Files\Roxio Creator 2010 Pro\09-09-24 07-50\VENUE_22_Uninstall.log" /x {5491453D-8C3E-4785-AC5C-E9A4DABF378A} REMOVE=ALL"
09/24/09 07:59:23 - Action InstallActions.VENUE_22.Install rollback return code: 0
09/24/09 07:59:23 - Uninstalling Package: '{5491453D-8C3E-4785-AC5C-E9A4DABF378A}', with Properties: 'REBOOT=ReallySuppress REMOVE=ALL'
09/24/09 07:59:27 - Execution of Windows Installer package '{5491453D-8C3E-4785-AC5C-E9A4DABF378A}' finished with exit code = 1618
09/24/09 07:59:27 - Updating rollback progress: 8 / 24, (null)
09/24/09 07:59:27 - Failed waiting for uninstall process to finish; exit code = 1618
09/24/09 07:59:27 - Updating rollback progress: 8 / 24, Rolling back Roxio Video Capture USB
09/24/09 07:59:27 - Rolling back setup action: InstallActions.VIDEOCAP_USB_X86.Install
09/24/09 07:59:27 - Action InstallActions.VIDEOCAP_USB_X86.Install executing uninstall command line: "MSIEXEC.EXE  /qn REBOOT=ReallySuppress /L*v "C:\Users\Ruth\AppData\Roaming\Roxio Log Files\Roxio Creator 2010 Pro\09-09-24 07-50\VIDEOCAP_USB_X86_Uninstall.log" /x {86DDDAAD-AEB9-42E5-BE01-0E8FABD2BB29} REMOVE=ALL"
09/24/09 07:59:27 - Action InstallActions.VIDEOCAP_USB_X86.Install rollback return code: 0
09/24/09 07:59:27 - Uninstalling Package: '{86DDDAAD-AEB9-42E5-BE01-0E8FABD2BB29}', with Properties: 'REBOOT=ReallySuppress REMOVE=ALL'
09/24/09 07:59:30 - Execution of Windows Installer package '{86DDDAAD-AEB9-42E5-BE01-0E8FABD2BB29}' finished with exit code = 1618
09/24/09 07:59:30 - Updating rollback progress: 7 / 24, (null)
09/24/09 07:59:30 - Failed waiting for uninstall process to finish; exit code = 1618
09/24/09 07:59:30 - Updating rollback progress: 7 / 24, Rolling back Roxio Creator 2010 Pro
09/24/09 07:59:30 - Rolling back setup action: InstallActions.EMC_120.Install
09/24/09 07:59:30 - Action InstallActions.EMC_120.Install executing uninstall command line: "MSIEXEC.EXE  /qn REBOOT=ReallySuppress /L*v "C:\Users\Ruth\AppData\Roaming\Roxio Log Files\Roxio Creator 2010 Pro\09-09-24 07-50\EMC_120_Uninstall.log" /x {46578609-AD6D-4E69-AC8F-28B89C090F3B} REMOVE=ALL"
09/24/09 07:59:30 - Action InstallActions.EMC_120.Install rollback return code: 0
09/24/09 07:59:30 - Uninstalling Package: '{46578609-AD6D-4E69-AC8F-28B89C090F3B}', with Properties: 'REBOOT=ReallySuppress REMOVE=ALL'
09/24/09 07:59:33 - Execution of Windows Installer package '{46578609-AD6D-4E69-AC8F-28B89C090F3B}' finished with exit code = 1618
09/24/09 07:59:33 - Updating rollback progress: 6 / 24, (null)
09/24/09 07:59:33 - Failed waiting for uninstall process to finish; exit code = 1618
09/24/09 07:59:33 - Updating rollback progress: 6 / 24, Rolling back DirectX 9 Runtime
09/24/09 07:59:33 - Rolling back setup action: InstallActions.DIRECTX_NOV07.Install
09/24/09 07:59:33 - Action InstallActions.DIRECTX_NOV07.Install executing uninstall command line: "MSIEXEC.EXE  /qn REBOOT=ReallySuppress /L*v "C:\Users\Ruth\AppData\Roaming\Roxio Log Files\Roxio Creator 2010 Pro\09-09-24 07-50\DIRECTX_NOV07_Uninstall.log" /x {AF9E97C1-7431-426D-A8D5-ABE40995C0B1} REMOVE=ALL"
09/24/09 07:59:33 - Action InstallActions.DIRECTX_NOV07.Install rollback return code: 0
09/24/09 07:59:33 - Uninstalling Package: '{AF9E97C1-7431-426D-A8D5-ABE40995C0B1}', with Properties: 'REBOOT=ReallySuppress REMOVE=ALL'
09/24/09 07:59:35 - Failed to remove directory: "C:\Program Files\Roxio 2010\", Error code = 0x00000091
09/24/09 07:59:35 - MoveFileEx() failed with return code: 0x00000003 in LogForDeletion()
09/24/09 07:59:35 - Scheduled "C:\Program Files\Roxio 2010\" for deletion using MoveFileEx()
09/24/09 07:59:35 - Execution of Windows Installer package '{AF9E97C1-7431-426D-A8D5-ABE40995C0B1}' finished with exit code = 0
09/24/09 07:59:35 - Updating rollback progress: 5 / 24, (null)
09/24/09 07:59:35 - Updating rollback progress: 5 / 24, Rolling back Roxio Video Capture USB
09/24/09 07:59:35 - Rolling back setup action: InstallActions.VIDEOCAP_USB_X86.KB933262_x86
09/24/09 07:59:35 - Action InstallActions.VIDEOCAP_USB_X86.KB933262_x86 has nothing to roll back
09/24/09 07:59:35 - Action InstallActions.VIDEOCAP_USB_X86.KB933262_x86 rollback return code: 0
09/24/09 07:59:35 - Updating rollback progress: 4 / 24, Rolling back Roxio Video Capture USB
09/24/09 07:59:35 - Aborting on error code 1618
09/24/09 08:14:59 - Caught thrown dword 1618
09/24/09 08:14:59 - Worker exiting with status code: 00000652, ResultCode = 1618
09/24/09 08:14:59 - Removing temporary reboot files in Cleanup
09/24/09 08:14:59 - Setting finish event...
09/24/09 08:14:59 - Sending WM_ENDSETUPDIALOG message...
09/24/09 08:14:59 - UI Received WM_ENDSETUPDIALOG message
09/24/09 08:15:00 - Ending setup dialog on WM_ENDSETUPDIALOG message

[firenhancer]

Some users have been successful by creating a New user admin account. Are you able to give it a shot and see if that helps while "SonicBoom" takes a look at the above log

[SeaLevel]

Before creating a new account I decided to try disabling User Account Control first, and that worked, for me at least. The program installed and I was able to run it. Now it's time to try it out.

[firenhancer]

Cool. Yeah, UAC has been a pain for many things

[tbrewst]

Off topic but your username reminds me of an old band.Their name was SeaLevel also.
It was started by Chuck Leveall (hence the name) who was a keyboardist that played with the Stones and the Allman Brothers amongst others.

Sorry,just had to throw that out there.

Edited by tbrewst, 24 September 2009 - 07:54 AM.

[SeaLevel]

Off topic but your username reminds me of an old band.Their name was SeaLevel also.
It was started by Chuck Leveall (hence the name) who was a keyboardist that played with the Stones and the Allman Brothers amongst others.

Sorry,just had to throw that out there.

That was actually part of where I got it - plus my house is about 18 feet above sea level in South Florida. This is the first time anyone has commented on it!

[tbrewst]

They had a great song that was an instrumental called Rain in Spain.My fav by them.

[Sonic Boom]

Execution of Windows Installer package '{86DDDAAD-AEB9-42E5-BE01-0E8FABD2BB29}' finished with exit code = 1618

1618 means Another installation is already in progress. Not sure why that happening without looking at the msi log specific to Roxio Venue.msi