Jump to content
  • 0
hschil

Sonic update manager

Question

I interrupted the Sonic DL update manager when it started an automatic upddating. Now whenever I start my computer it pops up and I can not find a way to either complete it or get rid of it.

To close it temporarily I keep Xing out and eventually it stops until I turn my computer back on.

The pop ups say:

1. SONIC UPDATE MANAGER

Please wait while windows configures sonic update managerThe other windows that pop up

 

2. SONIC UPDATE MANAGER

The feature you are trying to use is on a CD-rom or other removable disk that is not available. Insert the Sonic disk then click okay.

 

3. An installation package for the Sonic update Manager can not be found. Try the installation again using a valid copy of the installation package"UM.MSI"

Sonic came with my computer (DELL) running Windows XP

 

How can I complete the update or just delete the program that is making this pop.Thanks for the help in advance - I'm frustrated

 

Howard

Share this post


Link to post
Share on other sites

14 answers to this question

Recommended Posts

  • 0
I interrupted the Sonic DL update manager when it started an automatic upddating. Now whenever I start my computer it pops up and I can not find a way to either complete it or get rid of it.

To close it temporarily I keep Xing out and eventually it stops until I turn my computer back on.

The pop ups say:

1. SONIC UPDATE MANAGER

Please wait while windows configures sonic update managerThe other windows that pop up

 

2. SONIC UPDATE MANAGER

The feature you are trying to use is on a CD-rom or other removable disk that is not available. Insert the Sonic disk then click okay.

 

3. An installation package for the Sonic update Manager can not be found. Try the installation again using a valid copy of the installation package"UM.MSI"

Sonic came with my computer (DELL) running Windows XP

 

How can I complete the update or just delete the program that is making this pop.Thanks for the help in advance - I'm frustrated

 

Howard

Hi Howard,

Ok do this for me...

download two files for me.

Download the InstallShield Updater (Click here to download)

And also this uninstaller for the InstallShield App (Click here to download)

 

Ok now Double click uninstallupdatemanager.exe and follow the instructions to uninstall the Update Manager.

 

Now that that is done, then Double click installshieldupdateservice.exe and follow the instructions to install the Update Manager.

Reboot the computer and then try EMC8, this should have fixed your issue

 

 

Info on the Tools

The Update Service is a tool that InstallShield sells to software vendors that is designed to help you keep your software up-to-date. Keeping your software updated has many benefits.

 

Link To artical

Edited by Neil

Share this post


Link to post
Share on other sites
  • 0
I interrupted the Sonic DL update manager when it started an automatic upddating. Now whenever I start my computer it pops up and I can not find a way to either complete it or get rid of it.

To close it temporarily I keep Xing out and eventually it stops until I turn my computer back on.

The pop ups say:

1. SONIC UPDATE MANAGER

Please wait while windows configures sonic update managerThe other windows that pop up

 

2. SONIC UPDATE MANAGER

The feature you are trying to use is on a CD-rom or other removable disk that is not available. Insert the Sonic disk then click okay.

 

3. An installation package for the Sonic update Manager can not be found. Try the installation again using a valid copy of the installation package"UM.MSI"

Sonic came with my computer (DELL) running Windows XP

 

How can I complete the update or just delete the program that is making this pop.Thanks for the help in advance - I'm frustrated

 

Howard

 

Howard, actually you need to contact Sonic. What program are you trying to update?

Share this post


Link to post
Share on other sites
  • 0

Thanks for the info. Both installs done and reboot done. Still getting the pop up. What is EMC8? Whatever that is, only thing I have not done.

or is there anything else you can suggest.

 

Thanks I appreciate the help.

 

Howard

 

 

Hi Howard,

Ok do this for me...

download two files for me.

Download the InstallShield Updater (Click here to download)

And also this uninstaller for the InstallShield App (Click here to download)

 

Ok now Double click uninstallupdatemanager.exe and follow the instructions to uninstall the Update Manager.

 

Now that that is done, then Double click installshieldupdateservice.exe and follow the instructions to install the Update Manager.

Reboot the computer and then try EMC8, this should have fixed your issue

Info on the Tools

The Update Service is a tool that InstallShield sells to software vendors that is designed to help you keep your software up-to-date. Keeping your software updated has many benefits.

 

Link To artical

Share this post


Link to post
Share on other sites
  • 0
Thanks for the info. Both installs done and reboot done. Still getting the pop up. What is EMC8? Whatever that is, only thing I have not done.

or is there anything else you can suggest.

 

Thanks I appreciate the help.

 

Howard

 

This is not a Sonic forum. This is a Roxio forum, and EMC 8 is the newest version of the Roxio suite.

 

I tried to steer you in the right direction in my first post. I hope that you get things sorted.

Share this post


Link to post
Share on other sites
  • 0
Guest ivanatrox

What Sonic or Roxio software do you have listed in your Add or Remove Programs now if you already remove Sonic Update Manager?

 

Ivan

Share this post


Link to post
Share on other sites
  • 0

Thank you all for your help! I finally got rid of it. :)

 

Howard

 

 

 

 

 

 

 

 

I interrupted the Sonic DL update manager when it started an automatic upddating. Now whenever I start my computer it pops up and I can not find a way to either complete it or get rid of it.

To close it temporarily I keep Xing out and eventually it stops until I turn my computer back on.

The pop ups say:

1. SONIC UPDATE MANAGER

Please wait while windows configures sonic update managerThe other windows that pop up

 

2. SONIC UPDATE MANAGER

The feature you are trying to use is on a CD-rom or other removable disk that is not available. Insert the Sonic disk then click okay.

 

3. An installation package for the Sonic update Manager can not be found. Try the installation again using a valid copy of the installation package"UM.MSI"

Sonic came with my computer (DELL) running Windows XP

 

How can I complete the update or just delete the program that is making this pop.Thanks for the help in advance - I'm frustrated

 

Howard

Share this post


Link to post
Share on other sites
  • 0
How can I complete the update or just delete the program that is making this pop.Thanks for the help in advance - I'm frustrated

 

Howard

For any others, I rid myself of the problem by uninstalling the update manager and stopping all Sonic/Roxio programs from running at startup.

Edited by Znod

Share this post


Link to post
Share on other sites
  • 0
Thank you all for your help! I finally got rid of it. :)

 

Howard

 

And how did you finally get rid of it? There are other folks who will read this thread, who have the same problem, and I would bet that your cure will help them, too.

Share this post


Link to post
Share on other sites
  • 0

And how did you finally get rid of it? There are other folks who will read this thread, who have the same problem, and I would bet that your cure will help them, too.

 

Yep, folks like me. I'm having the same problem, only I love sonic and want to keep it. I know it has been 4 1/2 years since someone last posted, but it's worth a shot right?

 

Also, how do you find the Sonic forum? I keep getting routed back to Roxio.

 

Any advice is appreciated.

Edited by smitty'sgirl

Share this post


Link to post
Share on other sites
  • 0

Yep, folks like me. I'm having the same problem, only I love sonic and want to keep it. I know it has been 4 1/2 years since someone last posted, but it's worth a shot right?

 

Also, how do you find the Sonic forum? I keep getting routed back to Roxio.

 

Any advice is appreciated.

 

Sonic bought Roxio several years ago. All comsumer products are under the Roxio name. Look a lot lower on this forum for Sonic.

 

Now I'm confused since you have already posted there?

 

Did you rerad post #9 above?

 

Believe me there will no longer be any updates for that antique software.

Edited by sknis

Share this post


Link to post
Share on other sites
  • 0

Yep, folks like me. I'm having the same problem, only I love sonic and want to keep it. I know it has been 4 1/2 years since someone last posted, but it's worth a shot right?

 

Also, how do you find the Sonic forum? I keep getting routed back to Roxio.

 

Any advice is appreciated.

 

You dug up a thread that has been dead for over 4-1/2 years! :blink:

 

Back when the thread started, there were no Sonic forums here. There was a separate Sonic website that had Sonic software forums. That hasn't been the case for a few years, now.

Edited by grandpabruce

Share this post


Link to post
Share on other sites
  • 0

You dug up a thread that has been dead for over 4-1/2 years! :blink:

 

Back when the thread started, there were no Sonic forums here. There was a separate Sonic website that had Sonic software forums. That hasn't been the case for a few years, now.

 

 

Unfortunately, Google Search has this as the top related item when searching for this problem.

 

I too have this same exact issue, only I didn't update Sonic, I updated Silverlight (automatic updates yesterday) and the error is for Sonic! Confusing I know! That's why we are looking for help! Apparently, the issue still exists, people still need help, and an old thread is better than starting a new one, don't ya think?

 

I'm filling out a help ticket on Microsoft Support Page, and if I get an answer and a fix to this, I'll let y'all know!

 

 

Edited by ogdens

Share this post


Link to post
Share on other sites
  • 0

Unfortunately, Google Search has this as the top related item when searching for this problem.

 

I too have this same exact issue, only I didn't update Sonic, I updated Silverlight (automatic updates yesterday) and the error is for Sonic! Confusing I know! That's why we are looking for help! Apparently, the issue still exists, people still need help, and an old thread is better than starting a new one, don't ya think?

 

I'm filling out a help ticket on Microsoft Support Page, and if I get an answer and a fix to this, I'll let y'all know!

 

 

 

See if anything in here will help http://kb.roxio.com/...S=set-locale=en

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now

×