16 replies to this topic

[AAKAlan]

I"m pretty disappointed with MyDVD 2010 so far. To be fair, I love how fast it renders and burns DVDs. But that's only a benefit if the final DVD is correct. After several days of work, I still cannot get a usable DVD out of it - and that's when it doesn't crash or hang up.

My biggest problem is that my menu buttons (chapter buttons?) do not show a highlight. No initial highlight, no highlight when navigating using the DVD player remote control.

On "Menu Preview", the first item shows up highlighted just fine.

But, once I burn the DVD and play it, there are no highlights. You can't navigate because you can't see where you are. Seems to me like the menus aren't being rendered properly during the burn, since they work fine in the preview.

Please help or I'm back to Media Creator 10!

I'm pretty close to giving up on this.

PS: I've also had a number of crashes and hangs. When I picked a different menu style, one time, it just hung. Another time, it crashed, closed and went back to the Roxio Easy Media Creator main menu.

Thank you for any assistance,

Alan Katz

[Jim_Hardin]

Andy: You are not giving us much to work with…

I trust you have some DVD RW’s to work with??? [prudent]They can be erased and reused[/prudent]

Let’s do simple tests. Open MyDVD take the default (what is that on yours?)

Add One still picture.

Add another – you should have 2 Menu buttons now.

Don't get frisky, stop where you are and Burn to RW and test it out.

(an alternative is to Burn to Folder and point CinePlayer to the folder to play it… I like the RW better, since a DVD Player & TV are my final goals)

Get a notepad too! When things “crash” write down what the error message is! Likewise if it “hangs” write down the steps leading up to that condition.

[ggrussell]

When it comes to highlight colors, you really need something that contrasts with the background.  Otherwise you won't see it.  There have been plenty of times, I've had to adjust colors.  Even though I could see the highlight on the computer, I couldn't on the TV.

If you are having crash issues,  best to uninstall, clean things up and reinstall.  Make sure you have all MS updates, DirectX updates if you are using XP, update video card and audio drivers, etc.  Vista install requires service Pack 1.  C2010 runs very stable for me.

[malatekid]

PS: I've also had a number of crashes and hangs. When I picked a different menu style, one time, it just hung.

What render mode did you have MyDVD set on? Hardware or Software? If Software, try Hardware and do the menu style selection again. Let us know if you still get the same problem.

[J W]

I think I am seeing this same problem.  I just got Creator 2010.

I've tried to create using the green-something style and the aquarium style.  I've done no customizing of colors or buttons.  Both work okay with the menu previewer.

After creating DVDs:

When I use the green one, there is no apparent highliighting.

The Aquarium style has three preview windows across the screen.  There is a yellow vertical striipe on the left side of the first window.  I press the arrow to move to the next selection and the yellow bar moves to the middle of first window.  I press it again and it move to the right side of the first window.  I press it again and the bar disappears.  The selection is actually on the "next" arrow, but you can't tell where it is.

I have tried to keep it simple and I am totally frustrated after burning 5 DVDs.

** I've tried the disks in 3 different players, including a Blu-Ray player.  Same results in all.

Edited by J W, 01 October 2009 - 05:07 PM.

[ggrussell]

What video card do have in your computer?  Try changing to Software render.  OPen MyDVD, click on TOOLS / OPTIONS.  At the top of that dialog box, click on software and then OK.

Try your project again.   Always good to have at least one DVD RW for testing your project.
--
Did a quick test and it works fine for me in Hardware mode, but I don't see any highlight at all in software mode.

Edited by ggrussell, 01 October 2009 - 06:26 PM.

[J W]

I have a NVidia GeForce 7600 GS install.  I tried it with the software mode.  It had no effect.

[malatekid]

Did a quick test and it works fine for me in Hardware mode, but I don't see any highlight at all in software mode.

Got same result using nVidia 8600 GTS video card.

[ggrussell]

Same card I had in my last computer.  Didn't have any issues with it and C2009.  I didn't have C2010 very long before I built a new computer.  Are you using XP or Vista?

[J W]

It is running Vista Home Premium (64 bit) on a AMD processor.  The machine is a bit underpowered for this task, but I'm not doing anything else on it.

[Chris123]

Just to verify that others are having this problem:

I'm having the same problem - running an AMD Anthalon 64 Dual Core Processor 6000+, an Nvidia 8500GT video card - 32 bit Vista - 4 GB RAM - 60% free 500 GB HD - Samsung/Toshiba SH-S223L Burner - all current firmware & drivers.  

I don't believe this is a system or hardware problem, as I'm sure my system can handle this process easily.  Additionally, this function worked fine on my current system with the last Roxio version I used - EMC10.  I've used several different styles of buttons, menus, rendered to software and hardware, changed movie length, single movie, several separate movies.  So far, nothing has helped--all menu buttons work when previewed from within MyDVD, but will not after burning when viewed on a DVD player, or even in Windows Media player.  Any help would be appreciated.

[J W]

I am still having this problem.  I move to a completely different machine.  The result was the same; the menu buttons still do not work.

I am running it on a Windows Vista Home Premium (with Service Pack 2), Quad core AMD Phenom, 2 Gigabytes of memory, 300 Gigabytes of hard drives, and a PNY NViidia GeForce 9800 GT.

[Chris123]

I don't know if this helps anyone, because I'm just guessing at the source of this problem, but I have finally been successful in burning WORKING DVD CHAPTER MENUS (even those that I was unable to use before).  Yeah, I had created several of coasters before this too...

I suspected the problem may be due to a conflict between Vista SP2 (codec changes?) and NVIDIA DRIVERS; because, not everyone is having this problem, and many here are reporting NVidia cards:

I realized that I had updated to SP2 while trying to troubleshoot Creator 2010 install problems; and while I had no problems with menu options in EMC10 on my current setup with the latest NVIDIA driver ver. 8.16.11.9107 (191.07) ---that was all BEFORE updating to SP2.  Anyway, I decided to reinstall the driver to see if it would help straighten things out...and Waala!  

Also, to be perfectly honest, I have to say that I also did the following:

Even though I didn't have a problem in EMC10 with larger or "fit to disc" projects, I do have to say that I reduced the size of all my video projects to less than 1 hour; and I made sure that all were being created in High Quality.  Before the forced reinstall of the driver; however, this made no difference for me, as I had already tried smaller, high quality projects to no avail.

Anyway, I'm not exactly sure of the cause.  Whether it's video compression, driver or both, I hope this helps someone--I know I was pulling my hair out on this myself.

My specs:

AMD Athalon dual core-3GHz ea., Vista 32bit, 4 GB mem, NVidia GeForce 8500GT, 60% free 500GB HD, Samsung/Toshiba SH-S223L, Creator 2010 PRO

[J W]

I can get the menus working now, but it is a pain.  My menus only work if they are created in the "HQ" mode.  If I use SP/LP/EP, then menus don't work right.

Doing this is the normal way means that you can only create an hour long DVD (on a 4.7G disk).

To make the DVD work right, the following process got the desired result:

Create the DVD like you want it.  Trim the movies, but don't worry about the menus or chapters; they will be lost in the process.

Now "burn" the disk using the directory option.

Create a new project.  Chose the menu style.  Add a new movie.  Go to the "burn" directory and click on the first "VOB" file.  You will get a menu to select which movies to include.  By default it will include all of those burned.

Now change the disk size to "HQ".  The movies should still fit because they are already encoded at SP, LP, or EP, and will remain the same.

Now edit the menus and chapters.

Now you should be able to burn the DVD and have the menus work.

It is a pain, but after a couple of times it goes pretty smoothly.

[myguggi]

I can get the menus working now, but it is a pain.  My menus only work if they are created in the "HQ" mode.  If I use SP/LP/EP, then menus don't work right.

Doing this is the normal way means that you can only create an hour long DVD (on a 4.7G disk).

To make the DVD work right, the following process got the desired result:

Create the DVD like you want it.  Trim the movies, but don't worry about the menus or chapters; they will be lost in the process.

Now "burn" the disk using the directory option.

Create a new project.  Chose the menu style.  Add a new movie.  Go to the "burn" directory and click on the first "VOB" file.  You will get a menu to select which movies to include.  By default it will include all of those burned.

Now change the disk size to "HQ".  The movies should still fit because they are already encoded at SP, LP, or EP, and will remain the same.

Now edit the menus and chapters.

Now you should be able to burn the DVD and have the menus work.

It is a pain, but after a couple of times it goes pretty smoothly.

Are you using software rendering or hardware rendering?

[J W]

Are you using software rendering or hardware rendering?

I'm using the hardware rendering.  Using software rendering had no effect. on the problem.

[JT-uk]

I've got exactly the same problems with the menu buttons, I've even tried various styles to see if that helped.

I've updgraded from creator 2009 to 2010 (mainly because 2009 encoded so slowly) I had no problems with the menu buttons on 2009, so in my view its not a hardware problem, 2010 is just plain broke and Im not jumping thro hoops to get it to work when it should already do so.

to get around it (ok so i've jumped thro' a few hoops   ) ive added text to the begining of all the clips clips using the video edit, just so that when I do play the project I can skip thro' the clips and at least get some indication as to what clip im playing.

its a shame really because I am impressed with the speed of 2010