[scott784]

I am considering purchasing Roxio Creator 2010 online on Roxio's web site. My question relates to future support of the program when it is purchased online versus at a retail outlet.

In other words I want to know if purchasers of the online version would be afforded the same (future opportunity) as retail purchasers of this product to obtain patches or updates as they may become available on the Roxio site. This may sound like a strange question. However, if you look at updates for Roxio Creator 2009 on Roxio's web site, it clearly states the updates are only available for individuals who have a "retail" version of the product and I would assume the verbiage listed for Roxio Creator 2010 would indicate the same language as updates become available (in the future) for Roxio Creator 2010. So if the online purchase is not "retail", does online support in the way of future patches still apply?

Support becomes very important in the future......particularly as Windows Updates can sometimes make parts of the program incompatible. Anyone who has had previous experiences with Roxio would understand what I am talking about. Obviously no one here (who has Roxio Creator 2010) can give me a definitive answer because there are no updates available for this new program. 'However', what about users of Roxio Creator 2009 who purchased the program on the Roxio web site? Have those individuals been afforded the opportunity to download updates or patches in the same manner as retail purchasers of the product? History often repeats itself and I would assume whatever the scenario has been with Roxio Creator 2009 will apply with the new version.

I would appreciate a response from anyone who understands this issue or has some experience with it versus feedback that results to mere speculation about my question. If I cannot get a definite answer, I will not consider buying the online version. It's a good program and I'd like to have it. However, it's too much money to spend without having full knowledge as it relates to support. Thanks for any feedback.

P.S. I know I can purchase a backup disk with an online purchase. However, from previous experience years ago, those backup disks do not come in a package like the retail version. They are just that.....a backup disk of the online download......no more or less. I have no knowledge of that being any different now.

This post has been edited by scott784: 25 September 2009 - 04:12 PM

[ogdens]

I am considering purchasing Roxio Creator 2010 online on Roxio's web site. My question relates to future support of the program when it is purchased online versus at a retail outlet.

In other words I want to know if purchasers of the online version would be afforded the same (future opportunity) as retail purchasers of this product to obtain patches or updates as they may become available on the Roxio site. This may sound like a strange question. However, if you look at updates for Roxio Creator 2009 on Roxio's web site, it clearly states the updates are only available for individuals who have a "retail" version of the product and I would assume the verbiage listed for Roxio Creator 2010 would indicate the same language as updates become available (in the future) for Roxio Creator 2010. So if the online purchase is not "retail", does online support in the way of future patches still apply?

Support becomes very important in the future......particularly as Windows Updates can sometimes make parts of the program incompatible. Anyone who has had previous experiences with Roxio would understand what I am talking about. Obviously no one here (who has Roxio Creator 2010) can give me a definitive answer because there are no updates available for this new program. 'However', what about users of Roxio Creator 2009 who purchased the program on the Roxio web site? Have those individuals been afforded the opportunity to download updates or patches in the same manner as retail purchasers of the product? History often repeats itself and I would assume whatever the scenario has been with Roxio Creator 2009 will apply with the new version.

I would appreciate a response from anyone who understands this issue or has some experience with it versus feedback that results to mere speculation about my question. If I cannot get a definite answer, I will not consider buying the online version. It's a good program and I'd like to have it. However, it's too much money to spend without having full knowledge as it relates to support. Thanks for any feedback.

YES, on line IS retail.

[scott784]

YES, on line IS retail.

Thank you for the reply. I would like to know....have you purchased a recent version of Roxio from the web site versus buying the product at a store? If so, have you went back to the Roxio web site at a later time and downloaded any available patches or updates for your software that you purchased directly from the Roxio web site? Did you download updates successfully off the Roxio site to your Roxio program (purchased online at Roxio). Was this a recent version like Roxio Creator 2009? Thanks again for any additional feedback. I am just trying to get concrete feedback from users who have had personal experiences. It's good software but plenty of money so I have wanted to know about this support issue.

[firenhancer]

Thank you for the reply. I would like to know....have you purchased a recent version of Roxio from the web site versus buying the product at a store? If so, have you went back to the Roxio web site at a later time and downloaded any available patches or updates for your software that you purchased directly from the Roxio web site? Did you download updates successfully off the Roxio site to your Roxio program (purchased online at Roxio). Was this a recent version like Roxio Creator 2009? Thanks again for any additional feedback. I am just trying to get concrete feedback from users who have had personal experiences. It's good software but plenty of money so I have wanted to know about this support issue.

If you are looking at "value" for the product, then customers purchasing via Roxio online store or retail stores are not discriminated in any fashion. The updates/fixes are available via one time registration (free) at My Roxio Account which adds to the ownership and authenticity for the product. Every Roxio customer is honored for patches/updates that are relevant to their respective product.

I hope this helps.

[myguggi]

Thank you for the reply. I would like to know....have you purchased a recent version of Roxio from the web site versus buying the product at a store? If so, have you went back to the Roxio web site at a later time and downloaded any available patches or updates for your software that you purchased directly from the Roxio web site? Did you download updates successfully off the Roxio site to your Roxio program (purchased online at Roxio). Was this a recent version like Roxio Creator 2009? Thanks again for any additional feedback. I am just trying to get concrete feedback from users who have had personal experiences. It's good software but plenty of money so I have wanted to know about this support issue.

I don't even know where you get the idea that you would be treated differently if you bought online vs in a store. Both are obviously retail purchases. It is only the OEM version which do not get support since they are supplied free with purchase of a burner or computer and are usually crippled versions of the full "retail" (downloaded or store bought) version. Obviously you cannot apply patches to an OEM version since one does not have the full version.

This post has been edited by myguggi: 25 September 2009 - 07:24 PM

[scott784]

I don't even know where you get the idea that you would be treated differently if you bought online vs in a store. Both are obviously retail purchases. It is only the OEM version which do not get support since they are supplied free with purchase of a burner or computer and are usually crippled versions of the full "retail" (downloaded or store bought) version. Obviously you cannot apply patches to an OEM version since one does not have the full version.

I suppose we have a different understanding of retail. I have always thought of retail as a store such as Best Buy that sells products from a manufacturer or vendor. In this case, Roxio is the manufacturer or vendor of the product.

I was not saying that I would not be able to download future online updates if I purchased Roxio Creator 2010 online versus buying this product from a retail store. However, there was a little room for doubt in my mind after reading information on the Roxio web site.

Under the Roxio Support/Software Update section, for what is now the previous version (Roxio Creator 2009), I read the following statement......"You must own a valid copy of the full, retail version of Creator 2009" to get the updates. Given the expense of the new software, I just wanted to be sure. So when I posted this thread, I was asking for feedback from any online purchasers of the previous Roxio version and whether or not they had any difficulty obtaining patches or upgrades from the web site.

I will address this matter with Roxio Sales to confirm this is not an issue.

PS My post was not in regards to OEM software.

This post has been edited by scott784: 25 September 2009 - 11:12 PM

[sknis]

Note that there is a additional value if you buy Creator 2010 directly from Roxio web site. You have a 30 day money back guaranty if it doesn't work on your computer OR if you just don't like it. You can get the boxed version directly from Roxio web site.(physical). The computer specs for the program are the bare minimum so your computer must be much better than what is posted. If you want an opinion, post your computer specs in a response to this thread.

Yes, a back up disc is the program and extras on a plain labeled disc.

Don't expect a thick manual in either case. The manual is on-line.

If you owned a previous version of a Roxio product (except OEM) remember to check for special upgrade prices. The newer versions are much different than EMC 7 and older so if you used one of those, you will have to do some forgetting and some learning.

This post has been edited by sknis: 26 September 2009 - 05:54 AM

[scott784]

Note that there is a additional value if you buy Creator 2010 directly from Roxio web site. You have a 30 day money back guaranty if it doesn't work on your computer OR if you just don't like it. You can get the boxed version directly from Roxio web site.(physical). The computer specs for the program are the bare minimum so your computer must be much better than what is posted. If you want an opinion, post your computer specs in a response to this thread.

Yes, a back up disc is the program and extras on a plain labeled disc.

Don't expect a thick manual in either case. The manual is on-line.

If you owned a previous version of a Roxio product (except OEM) remember to check for special upgrade prices. The newer versions are much different than EMC 7 and older so if you used one of those, you will have to do some forgetting and some learning.

My computer specs are as follows:
Dell XPS 410
Intel Core 2 Quad @ 2.4 GHz
4.00 GB Memory (Ram)
64 bit Windows Vista Operating System (Service Pack 2)
Nvidia GeForce 8800 GT graphics card
Creative SB X-Fi sound card
Philips DVD-ROM
TSST Corp DVD+-RW
500 GB hard drive (2 hard drives at 250 GB each in a raid array forming 500 GB total)

This obviously meets the minimum specifications. I believe the 'suggested' or better specifications state a minimum of an Intel Core 2 Duo running at 2.8 GHz. I would assume my Intel Core 2 Quad @ 2.4 GHz would at least be as good as an Intel Core 2 Duo at 2.8 GHZ. (I don't believe the suggested specs discuss a Quad Core processor).

This post has been edited by scott784: 26 September 2009 - 10:56 PM

[sknis]

You should be good to go. With that graphics card, you may be able to enable CUDA video processing which is the ability to use the chip on the card to process the video up to 5 times faster than what you would normally get. For standard video, that is not a big deal but for high definition such as AVCHD or Blu-ray, that will save many hours of waiting while your computer is tied up.