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Tivo Transfer quit unexpectedly


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#1 krfreers

krfreers

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Posted 26 September 2009 - 01:12 PM

I upgraded to Snow Leopard last week and now my Tivo Transfer using Toast 10 Pro won't work. I read some postings in this thread and so I downloaded the Beta 2 version of Tivo Transfer and now I'm getting the 'Tivo Transfer quit unexpectedly' error when I try to open Tivo Transfer.

Does anyone have any suggestions as to how to get Beta 2 to work on my Mac Mini? I just bought the mac mini this past April. It's been working great. This is the first time I've had any problems.

Thanks!

Here is the comments that were with the error.

Process:         TiVo Transfer [2805]
Path:            /Applications/Toast 10 Titanium/TiVo Transfer BETA2.app/Contents/MacOS/TiVo Transfer
Identifier:      com.tivo.desktop
Version:         ??? (1.0)
Code Type:       X86 (Native)
Parent Process:  launchd [92]

Date/Time:       2009-09-26 17:05:51.781 -0400
OS Version:      Mac OS X 10.6.1 (10B504)
Report Version:  6

Interval Since Last Report:          3052 sec
Crashes Since Last Report:           1
Per-App Interval Since Last Report:  16 sec
Per-App Crashes Since Last Report:   1
Anonymous UUID:                      FFFAC641-013D-4B34-BF30-50E4508E2652

Exception Type:  EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread:  2

Application Specific Information:
*** Terminating app due to uncaught exception 'NSUnknownKeyException', reason: '[<TTDownloadedShow 0x24de50> valueForUndefinedKey:]: this class is not key value coding-compliant for the key startTime.'
*** Call stack at first throw:
(
0   CoreFoundation                      0x9115158a __raiseError + 410
1   libobjc.A.dylib                     0x926f2f49 objc_exception_throw + 56
2   CoreFoundation                      0x9119baf1 -[NSException raise] + 17
3   Foundation                          0x9163e5dc -[NSObject(NSKeyValueCoding) valueForUndefinedKey:] + 279
4   Foundation                          0x9155f79f _NSGetUsingKeyValueGetter + 68
5   Foundation                          0x9155ed0a -[NSObject(NSKeyValueCoding) valueForKey:] + 413
6   Foundation                          0x91562638 -[NSObject(NSKeyValueCoding) valueForKeyPath:] + 204
7   Foundation                          0x9159b3fc _NSSortFunctionMany + 214
8   CoreFoundation                      0x910ebb9f __CFSimpleMergeSort + 591
9   CoreFoundation                      0x910eb996 __CFSimpleMergeSort + 70
10  CoreFoundation                      0x910eb996 __CFSimpleMergeSort + 70
11  CoreFoundation                      0x910eb996 __CFSimpleMergeSort + 70
12  CoreFoundation                      0x910eb7ac CFSortIndexes + 252
13  CoreFoundation                      0x9113a4fd CFMergeSortArray + 125
14  Foundation                          0x915985c7 _sortedObjectsUsingDescriptors + 639
15  Foundation                          0x9159afba -[NSMutableArray(NSKeyValueSorting) sortUsingDescriptors:] + 499
16  AppKit                              0x9351a015 -[NSArrayController _sortObjects:] + 344
17  AppKit                              0x93504b95 -[NSArrayController _arrangeObjectsWithSelectedObjects:avoidsEmptySelection:operationsMask:useBasis:
] + 297
18  AppKit                              0x93516751 -[NSArrayController setContent:] + 889
19  AppKit                              0x9350b186 -[NSArrayDetailBinder _refreshDetailContentInBackground:] + 1530
20  Foundation                          0x91567294 NSKeyValueNotifyObserver + 372
21  Foundation                          0x91566d33 NSKeyValueDidChange + 377
22  Foundation                          0x9154b75c -[NSObject(NSKeyValueObserverNotification) didChangeValueForKey:] + 123
23  TiVo Transfer                       0x00010e84 -[TTTivoRecordingsViewController parseDownloadFolder:] + 880
24  TiVo Transfer                       0x00010a9e -[TTTivoRecordingsViewController parserThread] + 450
25  Foundation                          0x91554964 -[NSThread main] + 45
26  Foundation                          0x91554914 __NSThread__main__ + 1499
27  libSystem.B.dylib                   0x947a1f39 _pthread_start + 345
28  libSystem.B.dylib                   0x947a1dbe thread_start + 34
)


Thread 0:  Dispatch queue: com.apple.main-thread
0   libSystem.B.dylib             0x947747da mach_msg_trap + 10
1   libSystem.B.dylib             0x94774f47 mach_msg + 68
2   com.apple.CoreFoundation       0x910bbdbf __CFRunLoopRun + 2447
3   com.apple.CoreFoundation       0x910bad34 CFRunLoopRunSpecific + 452
4   com.apple.CoreFoundation       0x910bab61 CFRunLoopRunInMode + 97
5   com.apple.HIToolbox           0x927cbfec RunCurrentEventLoopInMode + 392
6   com.apple.HIToolbox           0x927cbda3 ReceiveNextEventCommon + 354
7   com.apple.HIToolbox           0x927cbc28 BlockUntilNextEventMatchingListInMode + 81
8   com.apple.AppKit               0x93359c95 _DPSNextEvent + 847
9   com.apple.AppKit               0x9335950a -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
10  com.apple.AppKit               0x9331b69b -[NSApplication run] + 821
11  com.apple.AppKit               0x93313735 NSApplicationMain + 574
12  com.tivo.desktop               0x00002a12 _start + 216
13  com.tivo.desktop               0x00002939 start + 41

Thread 1:  Dispatch queue: com.apple.libdispatch-manager
0   libSystem.B.dylib             0x9479b03a kevent + 10
1   libSystem.B.dylib             0x9479b768 _dispatch_mgr_invoke + 215
2   libSystem.B.dylib             0x9479abf9 _dispatch_queue_invoke + 183
3   libSystem.B.dylib             0x9479a98a _dispatch_worker_thread2 + 234
4   libSystem.B.dylib             0x9479a401 _pthread_wqthread + 390
5   libSystem.B.dylib             0x9479a246 start_wqthread + 30

Thread 2 Crashed:
0   com.apple.CoreFoundation       0x9119bb07 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7
1   libobjc.A.dylib               0x926f2f49 objc_exception_throw + 56
2   com.apple.AppKit               0x93504cf3 -[NSArrayController _arrangeObjectsWithSelectedObjects:avoidsEmptySelection:operationsMask:useBasis:
] + 647
3   com.apple.AppKit               0x93516751 -[NSArrayController setContent:] + 889
4   com.apple.AppKit               0x9350b186 -[NSArrayDetailBinder _refreshDetailContentInBackground:] + 1530
5   com.apple.Foundation           0x91567294 NSKeyValueNotifyObserver + 372
6   com.apple.Foundation           0x91566d33 NSKeyValueDidChange + 377
7   com.apple.Foundation           0x9154b75c -[NSObject(NSKeyValueObserverNotification) didChangeValueForKey:] + 123
8   com.tivo.desktop               0x00010e84 -[TTTivoRecordingsViewController parseDownloadFolder:] + 880
9   com.tivo.desktop               0x00010a9e -[TTTivoRecordingsViewController parserThread] + 450
10  com.apple.Foundation           0x91554964 -[NSThread main] + 45
11  com.apple.Foundation           0x91554914 __NSThread__main__ + 1499
12  libSystem.B.dylib             0x947a1f39 _pthread_start + 345
13  libSystem.B.dylib             0x947a1dbe thread_start + 34

Thread 2 crashed with X86 Thread State (32-bit):
  eax: 0x00000000  ebx: 0x926f2f25  ecx: 0xb018e000  edx: 0x0000003b
  edi: 0xa02cfab0  esi: 0x00260230  ebp: 0xb018d9b8  esp: 0xb018d9a0
   ss: 0x0000001f  efl: 0x00000286  eip: 0x9119bb07   cs: 0x00000017
   ds: 0x0000001f   es: 0x0000001f   fs: 0x0000001f   gs: 0x00000037
  cr2: 0x007f3000

Binary Images:
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   0x55000 -    0x59ffe +com.sonic.TivoFramework ??? (1.0) <9ECB1D2A-BE19-9E7C-4792-4B260B338515> /Applications/Toast 10 Titanium/TiVo Transfer BETA2.app/Contents/Frameworks/TivoFramework.framework/Versions/A/TivoFramework
   0x60000 -   0x115fe7  libcrypto.0.9.7.dylib ??? (???) <4917E4F2-817F-5AC4-3FBE-54BC96360448> /usr/lib/libcrypto.0.9.7.dylib
0x12e27000 - 0x12ea6fe7  com.apple.xquery 1.3 (27) <3060D4C7-9B24-B0A3-F28A-172CB5440358> /System/Library/PrivateFrameworks/XQuery.framework/XQuery
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0x911f9000 - 0x911faff7  com.apple.TrustEvaluationAgent 1.0 (1) <71E2DA16-83EC-6056-FFEE-862A04B5599F> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x911fb000 - 0x9123fff3  com.apple.coreui 0.2 (112) <A810DFFD-6314-5E2B-93A4-D5626634B1EE> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x9124b000 - 0x91255ffb  com.apple.speech.recognition.framework 3.10.10 (3.10.10) <E106CC3A-7633-5587-0B29-64E19FCBC613> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x9130d000 - 0x91317ff7  libGL.dylib ??? (???) <B375A3B6-2983-A4E4-50FB-9087FD606FD6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x91318000 - 0x9134bff7  com.apple.AE 496 (496) <B638FDD4-7322-F0E4-ACEB-777D8A1399E1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x9134c000 - 0x91359ff7  com.apple.NetFS 3.2 (3.2) <E6FD80B0-0238-0C42-A3EC-EBDEC107A1C3> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x9153e000 - 0x917aeffb  com.apple.Foundation 6.6 (751) <A61B645E-1A15-5BCA-3043-C8AB85C6AD30> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x917af000 - 0x91840fe3  com.apple.print.framework.PrintCore 6.0 (312) <C588530A-0F2C-DD72-E308-3B8735125189> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x91841000 - 0x9184dff7  libkxld.dylib ??? (???) <152C8DBB-0149-5827-3240-E57CA85CFE5F> /usr/lib/system/libkxld.dylib
0x9184e000 - 0x9188bff7  com.apple.SystemConfiguration 1.10 (1.10) <897AEEAF-CF5D-2843-C33B-31A0A7C98A6A> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x9188c000 - 0x91cc1ff7  libLAPACK.dylib ??? (???) <5E2D2283-57DE-9A49-1DB0-CD027FEFA6C2> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x91cc2000 - 0x91cf3ff3  libTrueTypeScaler.dylib ??? (???) <F326E053-7425-2F10-F883-CBD56A1E1B72> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x91cf4000 - 0x91cfefe7  com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x91d20000 - 0x91d2aff7  libCSync.A.dylib ??? (???) <A05BB12D-CD51-DE43-323B-3A3E99A3EED5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x91e6b000 - 0x92164fef  com.apple.QuickTime 7.6.3 (1584) <687233E1-F428-5224-08D5-5874BEA2300D> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9224f000 - 0x922b9fe7  libstdc++.6.dylib ??? (???) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
0x923a9000 - 0x9252bfe7  libicucore.A.dylib ??? (???) <FBB66376-CBA9-8149-A1AA-10AB8578C3B3> /usr/lib/libicucore.A.dylib
0x9252c000 - 0x926e8fef  com.apple.ImageIO.framework 3.0.0 (3.0.0) <A37E541F-3D6A-2BE9-AB32-F60CCDE13608> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x926e9000 - 0x92796fe7  libobjc.A.dylib ??? (???) <410DD065-A18F-F054-0457-65525F4D1039> /usr/lib/libobjc.A.dylib
0x92797000 - 0x92abafef  com.apple.HIToolbox 1.6.0 (???) <6F95AF67-678A-D8BC-FFC2-029C9AA2F44A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x92c89000 - 0x92cc3fe7  libFontRegistry.dylib ??? (???) <EE633CF6-8827-EF05-10A4-5F2937120227> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x92cc4000 - 0x92cdfff7  libPng.dylib ??? (???) <38DD4AA1-0643-85A0-F2F5-EE9269729975> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x9308f000 - 0x93092ff7  libCoreVMClient.dylib ??? (???) <16BB2178-B32D-E57E-F1E4-D177F7754232> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x93093000 - 0x93115ffb  SecurityFoundation ??? (???) <29C27E0E-B2B3-BF6B-B1F8-5783B8B01535> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x93188000 - 0x931a8fe7  libresolv.9.dylib ??? (???) <A48921CB-3FA7-3071-AF9C-2D86FB493A3A> /usr/lib/libresolv.9.dylib
0x931a9000 - 0x931acfe7  libmathCommon.A.dylib ??? (???) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
0x93311000 - 0x93beeff7  com.apple.AppKit 6.6.1 (1038.2) <27C304F6-0045-160B-7591-E57ECF19BDDB> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x93bef000 - 0x93bffff7  libsasl2.2.dylib ??? (???) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
0x93cc5000 - 0x93cc5ff7  com.apple.vecLib 3.5 (vecLib 3.5) <17BEEF92-DF30-CD52-FD65-0B7B43B93617> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
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0x93e83000 - 0x93f3cfe7  libsqlite3.dylib ??? (???) <16CEF8E8-8C9A-94CD-EF5D-05477844C005> /usr/lib/libsqlite3.dylib
0x94237000 - 0x9423bff7  libGFXShared.dylib ??? (???) <ED62E870-E219-C873-88AA-9CE08108F811> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x9423c000 - 0x9425aff7  com.apple.CoreVideo 1.6.0 (43.0) <3A853574-DD9E-08D8-FD2C-6221B55C3E08> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
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0x94919000 - 0x9491dff7  IOSurface ??? (???) <C11D3FF3-EB51-A07D-EF24-9C2004115724> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x94b18000 - 0x94b49ff7  libGLImage.dylib ??? (???) <0FB347C7-A579-4E51-4733-39AB28064554> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x94b4a000 - 0x94baafe7  com.apple.CoreText 3.0.0 (???) <8F4FCAE2-8E6F-F0DE-A6AA-15D0228B7F13> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x94bab000 - 0x94c9dff7  libcrypto.0.9.8.dylib ??? (???) <792B8722-3091-5E9F-E25F-67499CFE0599> /usr/lib/libcrypto.0.9.8.dylib
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0x94e10000 - 0x95022fff  com.apple.RawCamera.bundle 2.2.1 (477) <10937A0D-0856-1B69-AE27-43BC15B7DD21> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x95023000 - 0x950bbfe7  edu.mit.Kerberos 6.5.8 (6.5.8) <BA9BD282-FF56-3BFD-E78C-7DBE73B48480> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x950bc000 - 0x950c9ff7  com.apple.opengl 1.6.3 (1.6.3) <59D86286-B46F-B0E4-68F8-E5CDCADE393E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9515a000 - 0x9516bff7  com.apple.LangAnalysis 1.6.5 (1.6.5) <E77440D0-76EE-EB4C-3D00-9EDE417F13CF> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x95180000 - 0x951b4ff7  libcups.2.dylib ??? (???) <9078BA07-DEE1-6597-D15D-7BE3A20CB5A0> /usr/lib/libcups.2.dylib
0x951b5000 - 0x951b5ff7  com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x963c7000 - 0x963dbffb  com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <57DD5458-4F24-DA7D-0927-C3321A65D743> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x96ea6000 - 0x96f70fef  com.apple.CoreServices.OSServices 352 (352) <D9F21CA4-EED0-705F-8F3C-F1322D114B52> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
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Model: Macmini3,1, BootROM MM31.0081.B06, 2 processors, Intel Core 2 Duo, 2.26 GHz, 4 GB, SMC 1.35f0
Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x90), Broadcom BCM43xx 1.0 (5.10.91.19)
Bluetooth: Version 2.2.1f7, 2 service, 1 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HTS543232L9SA02, 298.09 GB
Serial ATA Device: PIONEER DVD-RW  DVRTS08
USB Device: EyeTV Hybrid, 0x0fd9, 0x0024, 0x26200000
USB Device: Hub, 0x050d  (Belkin Corporation), 0x0307, 0x26400000
USB Device: USB2.0 MFP(Hi-Speed), 0x04b8  (Seiko Epson Corp.), 0x0824, 0x26470000
USB Device: Keyboard Hub, 0x05ac  (Apple Inc.), 0x1006, 0x26410000
USB Device: Optical USB Mouse, 0x046d  (Logitech Inc.), 0xc016, 0x26411000
USB Device: Apple Keyboard, 0x05ac  (Apple Inc.), 0x0220, 0x26412000
USB Device: LaCie Hard Drive USB, 0x059f  (LaCie), 0x0651, 0x26430000
USB Device: iP3500 series, 0x04a9  (Canon Inc.), 0x10c3, 0x26460000
USB Device: External USB HDD, 0x0930  (Toshiba Corporation), 0xa002, 0x24300000
USB Device: OneTouch, 0x0d49, 0x7310, 0x24100000
USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8216, 0x06110000
USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x04500000


#2 patatrox

patatrox

    Roxio Mac Guy

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Posted 29 September 2009 - 01:12 PM

TiVo Transfer Beta 3 is now posted.  If you can use the same links you followed to download the last version, you will receive the Beta 3 version which may resolve your issue.

Once you download and try it, can you please reply back here if it worked or you're still having a problem?

Thanks

- patatrox


#3 krfreers

krfreers

    Newbie

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Posted 29 September 2009 - 03:24 PM

Patatrox,

I just tried Beta 3 and I was able to see both of my Tivo units using the Tivo Transfer application. Thank-you so much.  Is there a new version of Tivo Desktop for Snow Leopard? I can't seem to get it to turn on. It turns on for a second and then turns off. I have v 1.94  

Thanks Again,

Keith

#4 patatrox

patatrox

    Roxio Mac Guy

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Posted 29 September 2009 - 03:47 PM

QUOTE (krfreers @ Sep 29 2009, 07:24 PM) <{POST_SNAPBACK}>
Patatrox,

I just tried Beta 3 and I was able to see both of my Tivo units using the Tivo Transfer application. Thank-you so much.  Is there a new version of Tivo Desktop for Snow Leopard? I can't seem to get it to turn on. It turns on for a second and then turns off. I have v 1.94  

Thanks Again,

Keith


Thanks for the feedback Keith.

While TiVo Desktop isn't developed by Roxio, I can tell you that everyone involved in that product is very away of the issue and importance in getting it resolved quickly.

- patatrox





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