[jonb]

I have windows xp with Realtek HD Audio sound card....inputs are line volume , mic, and cd. I've made sure all are actively on...but when I play internet music...line doesn't capture audio..mic does through the external speakers on the lap top. Any suggestions? will an updated driver for the card fix this? Do I need to have 'stereo mix or wave mix' options here for it to work? any help with this would be appreciated. thanks.

[sknis]

Uh, do you have a Roxio product? Which one? You posted in an area where we can't tell.

A lot of people have issues with Realteck audio chips. You don't have an audio card. Updated drivers are usually a good idea.

When you open the audio capture part of the program, what options do you see for the inputs -- are those the only 3. When you say you checked to make sure they are actively "on", are those the only options you have when you go to enable the Recording Devices. Read this.
You may have to mute those external mics. See your laptop manufacturers web site to see how to do it. If memory serves, there were several models of Dell computers where there were problems with the ability to turn off the mics.

This post has been edited by sknis: 27 September 2009 - 03:29 AM

[ggrussell]

My last desktop had Realtek HD chip and I had no issues. Can't remember if it was Stereo Mix or Speakers. If you are using Vista, make sure disabled features are visible.

[jonb]

I'm using a 2006 toshiba techra A7 laptop with windows xp sp3, 2GB RAM & intel dual core centrino chip with 2.0 ghz speed.

Just bought the new roxio creator 2010. my realtek hd audio has never had any problems. But only has audio inputs for line volume, cd volume and mic. there's no 'stereo mix' or 'wave mix'. so when I bought the new roxio creator 2010 and tried to capture audio from the internet radio it worked with the mic open picking up sound from mic...but not the line volume, which is where I suspected it should work from. giving you a clean audio feed.

I suspect I need to update the drive anyway...Any suggestions for which driver update websites are the best? I found website for 'driver cure" from paretologic...it scanned my computer and said I have 25 updates for drivers...and wants to charge 37.95 for the updates and their other software as a bundle. thanks for the help..Jon

[cdanteek]

I'm using a 2006 toshiba techra A7 laptop with windows xp sp3, 2GB RAM & intel dual core centrino chip with 2.0 ghz speed.

Just bought the new roxio creator 2010. my realtek hd audio has never had any problems. But only has audio inputs for line volume, cd volume and mic. there's no 'stereo mix' or 'wave mix'. so when I bought the new roxio creator 2010 and tried to capture audio from the internet radio it worked with the mic open picking up sound from mic...but not the line volume, which is where I suspected it should work from. giving you a clean audio feed.

I suspect I need to update the drive anyway...Any suggestions for which driver update websites are the best? I found website for 'driver cure" from paretologic...it scanned my computer and said I have 25 updates for drivers...and wants to charge 37.95 for the updates and their other software as a bundle. thanks for the help..Jon

SCAM go the website (toshiba techra) in your case for updates. OEM's like Dell, Sony and Toshiba have proprietary Oem hardware, updates, firmware, and drivers should come from them..

cd

[sknis]

Run away fast ! Update drivers primarily from Toshiba. Since that laptop is old. even Microsoft may have updates. Go to Microsoft's web site and let it look for updates. Check the optional updates first.

Toshiba in the past has not been very good at driver updates so you might have better luck going to the Realteck web site to get the drivers for the audio chip.

[ggrussell]

www.realtek.com.tw They seem to update the HD drivers on a regular basis.

[jonb]

okay...I've updated the driver for the realtek hd audio codec to the lastest version...but roxio creater 2010 does not let me capture audio from the output of the sound, only the input. that doesn't make sense. roxio should pick up from the output so that the audio quality is cd quality. and even if the sound came through the line in it should be right...but neither work. don't know what to do now. suggestings anyone?

[sknis]

okay...I've updated the driver for the realtek hd audio codec to the lastest version...but roxio creater 2010 does not let me capture audio from the output of the sound, only the input. that doesn't make sense. roxio should pick up from the output so that the audio quality is cd quality. and even if the sound came through the line in it should be right...but neither work. don't know what to do now. suggestings anyone?

First, confirm that you enabled your recording devices including those that are hidden and or disabled. Select your device and make sure the option is enabled. You may want to make that input the default device for now.





Now, open PANDORA start playing some music and open capture from sound card. Try everythng you have in the drop down screen. One of those should work.

Attached image(s)

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This post has been edited by sknis: 28 September 2009 - 02:36 AM

[tbrewst]

Those are good except they're using XP.


Line in won't work as you're not using it listening to Internet radio.

Under Capture from you should see Reltek.

Under Input you need to use something like Stereo Mix,What you hear,Wav or some such thing.
What they all are is what you are listening to.

If you can't get one of them then you probably have a driver issue with the chipset not presenting the Input to the OS,therefore to Roxio.

[sknis]

Those are good except they're using XP.


Line in won't work as you're not using it listening to Internet radio.

Under Capture from you should see Reltek.

Under Input you need to use something like Stereo Mix,What you hear,Wav or some such thing.
What they all are is what you are listening to.

If you can't get one of them then you probably have a driver issue with the chipset not presenting the Input to the OS,therefore to Roxio.

Missed that but it is even easier in XP !

[jonb]

Missed that but it is even easier in XP !

Thanks for the tip in Vista...my wifes laptop is Vista..and the capture from internet audio works fine...she captures the audio from the 'speakers' input...

But yes...I'm using XP and Realtek...I've updated the driver to the very latest version from the REALtek web site...but still no luck. There is no 'stereo mix', etc to capture from...so at this point ...I'm stymied! don't know what else to do. Jon

[ogdens]

Thanks for the tip in Vista...my wifes laptop is Vista..and the capture from internet audio works fine...she captures the audio from the 'speakers' input...

But yes...I'm using XP and Realtek...I've updated the driver to the very latest version from the REALtek web site...but still no luck. There is no 'stereo mix', etc to capture from...so at this point ...I'm stymied! don't know what else to do. Jon

It would appear your missing the Stereo Mix, Wave Out Mix or a similar option.

Some sound card drivers do not support this option and no such option is available in the Input drop-down list.

What is the model of you Realtek ?

Some options are hidden deep in the Sound and Audio Devices in your Control Panel.

I have the Realtek AC 97 and below is to show an example of one such option:

This post has been edited by ogdens: 28 September 2009 - 11:11 AM

[tbrewst]

The end result is that Roxio is getting it's info from the OS.
If the chipset is not presenting them to the OS then Roxio won't see them either.

Make sure that the Use Mixer Features is checked.

Go to either the mixer provided with the chipset or to Windows mixer and see what you have.
Whatever is there should be available to Roxio.

[jonb]

The end result is that Roxio is getting it's info from the OS.
If the chipset is not presenting them to the OS then Roxio won't see them either.

Make sure that the Use Mixer Features is checked.

Go to either the mixer provided with the chipset or to Windows mixer and see what you have.
Whatever is there should be available to Roxio.

Thank you for the insights...I've done all that I can...ie what you all have suggested...everything is enabled...mixers, line in...you name it. It seems tha the program works...it just does get the internet audio as a direct feed. It can record through the mic volume input but not line or cd volume which are the only two other inputs that roxio shows from the realtek driver. this driver is the latest verson as well.

And yes there is no stereo mix option in the input choice from realtek. I thinking I should uninstall the program and reinstall as an option. But in the final analysis...all the audio opptions are enabled...roxio just doesn't get the right input feed the audio in directly. crazy!

[ogdens]

Thank you for the insights...I've done all that I can...ie what you all have suggested...everything is enabled...mixers, line in...you name it. It seems tha the program works...it just does get the internet audio as a direct feed. It can record through the mic volume input but not line or cd volume which are the only two other inputs that roxio shows from the realtek driver. this driver is the latest verson as well.

And yes there is no stereo mix option in the input choice from realtek. I thinking I should uninstall the program and reinstall as an option. But in the final analysis...all the audio opptions are enabled...roxio just doesn't get the right input feed the audio in directly. crazy!

Go into your Volume Control Setting > Options > Properties > select Recording > put a check mark beside all the boxes (one of which should be Stereo Mix) then hit ok.

The following screen should come up:



Yours may not be exactly as shown, but make sure you have selected the Stereo Mix.

If you have selected the correct option as shown in post 13 it should work.

Uninstalling and reinstalling Roxio is not going to fix your problem. As already has been said Roxio gets its instructions from the OS that it receives from your chipset.

This post has been edited by ogdens: 29 September 2009 - 11:45 AM

[tbrewst]

It can record through the mic volume input but not line or cd volume which are the only two other inputs that roxio shows from the realtek driver.

That's right.It will record through the Mic input if you put a mic near your speakers.
It won't use Line In as the internets not going through the line in on your chipset.
The same with CD,there's nothing playing in your CD device.

Listen to what ogdens says.

[jonb]

That's right.It will record through the Mic input if you put a mic near your speakers.
It won't use Line In as the internets not going through the line in on your chipset.
The same with CD,there's nothing playing in your CD device.

Listen to what ogdens says.

Okay...Ogdens.....here's my problem...I must not have a version of Realtek like yours. when I open my volume control...and select inputs...stereo mix is not one of the options...just CD, line & Mic. How can I get a Realtek version that will have this option? This seems to be the heart of the problem..here's the driver installed on my computer...

Name Realtek High Definition Audio
Manufacturer Realtek
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0861&SUBSYS_11791205&REV_1003\4&1E09AF89&0&0001
Driver c:\windows\system32\drivers\rtkhdaud.sys (5.10.0.5936 built by: WinDDK, 5.64 MB (5,911,552 bytes), 12/22/2005 8:38 PM)

just in the last week i've gone to the realtek website and updated to this driver...is there a newer one? Please advise...thank you...Jon

Okay...Ogdens.....here's my problem...I must not have a version of Realtek like yours. when I open my volume control...and select inputs...stereo mix is not one of the options...just CD, line & Mic. How can I get a Realtek version that will have this option? This seems to be the heart of the problem..here's the driver installed on my computer...

Name Realtek High Definition Audio
Manufacturer Realtek
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0861&SUBSYS_11791205&REV_1003\4&1E09AF89&0&0001
Driver c:\windows\system32\drivers\rtkhdaud.sys (5.10.0.5936 built by: WinDDK, 5.64 MB (5,911,552 bytes), 12/22/2005 8:38 PM)

just in the last week i've gone to the realtek website and updated to this driver...is there a newer one? Please advise...thank you...Jon

just to add...my realtek HD audio driver version is 2.33...I see 2.34 is now on their website. AC97 is what you show in the above illustration...how do I get that? thank you..J

[ogdens]

Okay...Ogdens.....here's my problem...I must not have a version of Realtek like yours. when I open my volume control...and select inputs...stereo mix is not one of the options...just CD, line & Mic. How can I get a Realtek version that will have this option? This seems to be the heart of the problem..here's the driver installed on my computer...

Name Realtek High Definition Audio
Manufacturer Realtek
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0861&SUBSYS_11791205&REV_1003\4&1E09AF89&0&0001
Driver c:\windows\system32\drivers\rtkhdaud.sys (5.10.0.5936 built by: WinDDK, 5.64 MB (5,911,552 bytes), 12/22/2005 8:38 PM)

just in the last week i've gone to the realtek website and updated to this driver...is there a newer one? Please advise...thank you...Jon




just to add...my realtek HD audio driver version is 2.33...I see 2.34 is now on their website. AC97 is what you show in the above illustration...how do I get that? thank you..J

Dont worry about the Volume Control settings right now......look at pic in post 13


On pic 1, highlight your Realtek, then select properties, that will bring up pic 2 , select the properties tab, scroll down to the Mixer devices, click on the + and your Realtek should come up, highlight it and select properties, that should bring up pic 3 where you select the Mixer feature.

Is this were you got your driver update http://www.realtek.com.tw/downloads/downlo...p;GetDown=false

This post has been edited by ogdens: 01 October 2009 - 12:36 PM

[jonb]

Dont worry about the Volume Control settings right now......look at pic in post 13


On pic 1, highlight your Realtek, then select properties, that will bring up pic 2 , select the properties tab, scroll down to the Mixer devices, click on the + and your Realtek should come up, highlight it and select properties, that should bring up pic 3 where you select the Mixer feature.

Is this were you got your driver update http://www.realtek.com.tw/downloads/downlo...p;GetDown=false

yes..i did this...with the current driver....and the only mixer options was as previously stated...cd/line/mic. no stereo mix. i went to the realtek site and downloaded AC97....executable file...and loaded it...but it doesn't show up in the drop down box under 'hardward' in audio devices. Do i need to delete the previous driver first so this loads in...or does it just erase and rewrite the new driver in? this is getting crazy...it's already crazy! thanks...J