8 replies to this topic

[harryrosenthal]

I have Creator 10 SE (Costco bundle w/analog video usb).

I have tried this several times with different discs, uninstalled (with cleanup) and reinstalled software, read all the posts, tried the driver updates but can't make it work.  I had a Ulead suite installed that came with the computer (Dell XPS 400) and it worked fine with all types of media, but the Roxio only works with the burn-once variety.  All media are Sony.

The software claims it can erase the disc with no problem and also claims it can copy (although I think it was empty) the contents back to the same disc.  But if I drag files to the DVD burn desktop icon and try to burn them the blue line gets maybe 15% of the way across and then the burn fails.

Drive is Optiarc DVD+-RW ND-3570A

Error message is "Device sense error"

Thanks to anyone for any help.

Harry R

[Jim_Hardin]

The product is called Creator 2010 SE… Don’t call it “Creator 10” as you are confusing it with EMC 10 of years ago!

Roxio could care less what the media is, that error is from you Burner talking to Windows and Roxio is merely reporting it…

With nothing in the Burner, go to the Home app and open Tools – Disc Info.

Note what it lists your burner as and the Firmware version.

Then add a DVD RW disc. What does it say? (RW discs do ware out – the more you use them the sooner it happens)

Also under Tools is Erase Disc. Do a Full Erase on the disc.

[harryrosenthal]

The product is called Creator 2010 SE… Don’t call it “Creator 10” as you are confusing it with EMC 10 of years ago!

Roxio could care less what the media is, that error is from you Burner talking to Windows and Roxio is merely reporting it…

With nothing in the Burner, go to the Home app and open Tools – Disc Info.

Note what it lists your burner as and the Firmware version.

Then add a DVD RW disc. What does it say? (RW discs do ware out – the more you use them the sooner it happens)

Also under Tools is Erase Disc. Do a Full Erase on the disc.

Thanks Jim.  I appreciate the help.  I am at work now but will try this tonight when I get home.

I looked last night for a firmware update for the burner on the web site you listed in other messages, but the only burner with my model number was listed as a NEC rather than Optiarc so I didn't try the firmware.

I did try a new DVD-RW disc as well as the one I have been using and got the same error.  Given that it works well to the burn-once disc, is it possible that the driver isn't ramping the speed of the drive down slow enough to burn the rw disc?  It is listed as 1x 2x and the burn-once discs are 16x.  I know I am reaching a bit here but it does work fine except on the rw disc.

Thanks again.

Harry

[harryrosenthal]

Forgot to say - I also noticed in the process of my uninstalling, cleaning up, reinstalling, etc. that the GearAspiWDM.sys driver disappeared from the driver list for the burner in Device Manager.  But I was having problems before when the driver was being loaded, so I am not sure if this is relevant to my issue or whether the driver is even a Roxio installation.

Thanks.

[Jim_Hardin]

Forgot to say - I also noticed in the process of my uninstalling, cleaning up, reinstalling, etc. that the GearAspiWDM.sys driver disappeared from the driver list for the burner in Device Manager.  But I was having problems before when the driver was being loaded, so I am not sure if this is relevant to my issue or whether the driver is even a Roxio installation.

Thanks.

That is a driver from GearSoftware and has absolutly nothing whatsoever to do with Roxio...

[harryrosenthal]

Thanks Jim.  Have you heard from anyone else that the Gear driver hurts anything?  Maybe I should put it back in place.  I think it showed up as the upperfilter key in the registry but I deleted that key before my second install of Roxio.

[harryrosenthal]

The product is called Creator 2010 SE… Don’t call it “Creator 10” as you are confusing it with EMC 10 of years ago!

Roxio could care less what the media is, that error is from you Burner talking to Windows and Roxio is merely reporting it…

With nothing in the Burner, go to the Home app and open Tools – Disc Info.

Note what it lists your burner as and the Firmware version.

Then add a DVD RW disc. What does it say? (RW discs do ware out – the more you use them the sooner it happens)

Also under Tools is Erase Disc. Do a Full Erase on the disc.

OK - got home and checked.  Tools/Info shows the drive as Optiarc DVD +-RW ND-3570A
Firmware Rev 104B

Then added RW disc.  Now it shows having a DVD-RW, Open, Data, Erasable.  Number of Tracks 1, Free Space 4360.6 MB, Used Space 127.4 MB (this is a disc with some data previously on it, except that I erased it in the burner program).

Says it has 1 data track length 2042.4

Did full erase - took an hour.  Drank a beer and came back.  Thanks for the suggestion - obviously the erase function on the burner app was not a full erase because it took only a couple of minutes.  Didn't realize this.

Erase completed successfully.  I then used the data/copy utility in the home app to burn some files to the disc.  Worked perfectly.

Thanks for your help Jim.  I'll check on the desktop burner app later but if I know I can burn to these discs then I am fine.

Harry R

[Jim_Hardin]

The Quick Erase works most of the time. But some discs get messed up and the Full Erase is about the only thing that clears them.

Those discs are showing their age and should be regarded with suspicion…

[harryrosenthal]

The Quick Erase works most of the time. But some discs get messed up and the Full Erase is about the only thing that clears them.

Those discs are showing their age and should be regarded with suspicion…

Thanks for your help Jim.
Harry R