11 replies to this topic

[Horsie]

I have a newly installed Creator 2010 on Windows 7 RTM x64.  I am trying to run AVCHD Archive with my Canon Vixia HF200.  Whenever I start the app, it simply crashes.

I opened a ticket with Tech Support, but they have done nothing but give me the run-around, 1st claiming that they didn't support Windows 7, then claiming that my camera is not supported.  

Has anyone been able to make this combination work?  I've tried setting compatibility mode on the AVCHDArchive12.exe but it still crashes.

Thanks,

Horsie

[afh3]

I'm running Vista Ultimate x86 SP2 and it crashes as soon as it opens for me, too.

Faulting application AVCHDArchive12.exe, version 12.2.0.44, time stamp 0x4a6a1401, faulting module AVCHDArchive12.exe, version 12.2.0.44, time stamp 0x4a6a1401, exception code 0xc0000005, fault offset 0x00008aaa, process id 0x1f30, application start time 0x01ca43cf7b8ab95d.

[Horsie]

I'm running Vista Ultimate x86 SP2 and it crashes as soon as it opens for me, too.

Faulting application AVCHDArchive12.exe, version 12.2.0.44, time stamp 0x4a6a1401, faulting module AVCHDArchive12.exe, version 12.2.0.44, time stamp 0x4a6a1401, exception code 0xc0000005, fault offset 0x00008aaa, process id 0x1f30, application start time 0x01ca43cf7b8ab95d.

What type of camera do you have?  Are you trying to transfer the files from the camera, or via the SDHC card and a usb card reader?

[afh3]

What type of camera do you have?  Are you trying to transfer the files from the camera, or via the SDHC card and a usb card reader?

JVC GZ-HM200RU.

Tried connecting the camera via USB - fail.

Tried using my PC's built-in SDHC card-reader - fail.

Each time I get the same crash and the same Windows Event Log (Application) error I posted previously.

[Jim_Hardin]

No crash, works fine, so I wonder if your install is bad???



I tired it in Vista as well as XP.

Do any other programs in the Suite crash? Any other unexpected behavior from the Suite

I honestly do not understand how it is supposed to work  The only files I was able to get it to see were from a Blu-ray Folder set I created in MyDVD 2009.



If I moved one of the m2ts files somewhere else, it would not recognize the file!

It does recognize my camcorder Memory Stick both in the Sony as well as in my card reader but since my Sony records in MP4 it doesn’t see the files…

But yours should not be crashing and that is where I think we should start looking!

What version of MS Office are you running???

Edited by Jim_Hardin, 03 October 2009 - 03:11 AM.

[afh3]

As an addendum, I updated my other installation of RC 2009 to 2010 last night (Best Buy loves me this I know, for my banker tells me so) and the AVCHD Archive works on that box.

Also, just an FYI, the box that is failing doesn't fail upon just opening the AVCHD Archive app, but only after it is open and a camera is connected or card (with AVCHD content) is inserted into the reader.

Edited by afh3, 03 October 2009 - 06:51 AM.

[Jim_Hardin]

As an addendum, I updated my other installation of RC 2009 to 2010 last night (Best Buy loves me this I know, for my banker tells me so) and the AVCHD Archive works on that box.

Also, just an FYI, the box that is failing doesn't fail upon just opening the AVCHD Archive app, but only after it is open and a camera is connected or card (with AVCHD content) is inserted into the reader.

Goes back to what I suggested… Bad install.

[afh3]

1.Perform a Windows Update . - Check
2.Install the latest video card drivers. - Check
3.Update Microsoft DirectX. - Check
4.Update to the latest version of Windows Media Player - Check
5.Update your audio drivers - Check
6.Update your burner's firmware - Check
7.Turn off your anti-virus software during install - Check
8.Be sure to turn off any other background processes that may interfere with installation. - Check

Further to the point...

Uninstall RC 2010 - Check
Reboot - Check
Disable every service and startup item possible in MSCONFIG - Check
Delete every reference to existing Sonic and Roxio files installed in previous attempts - Check
Reboot - Check
Install RC 2010 - Check
Reboot - Check
Have AVCHD Archive blowup on execution - Check

Goes back to what I suggested… Bad install.

Or...maybe not.








--------------------------------------------
EDIT SOME HOURS LATER...

Note that subsequent to this failed attempt, I discovered the “Clean Install” document and, minor inaccuracies (due to the fact that the 2009 document was simply renamed 2009 AND 2010) aside, I performed said steps in yet another re-installation of the 2010 product.

This, unfortunately, resulted in no improvement in the AVCHD Archive operation.

In order to provide a quick sanity-check, I put the heretofore previously never installed JVC AVCHD archival application on this system to test the basic functionality of the camera and writing directly to discs. Happy to report that JVC’s implementation appears to work properly, and without any tedious uninstall/reinstall effort either.

The only key difference between the two identical machines (one works with RC 2010 AVCHD Archive, and one doesn’t) is that MS Office Professional 2007 is present on the one that doesn’t work. All other installations (Antivirus, audio, video, everything) are precisely the same version and build numbers. At this point, however, since Office is a critical item on my work-machine I will not be removing it in order to determine if that is the root-cause of the incompatibility. Nor will I be spending any more time than the 15+ hours I’ve already allotted to this issue.

From what I’m able to tell so far most other aspects of RC 2010 appear to work and, now that the JVC AVCHD archival process is in place, I will just ignore Roxio’s malfunctioning version of that application.

Apologies to the OP for usurping the thread, and best wishes in your efforts to resolve this issue on your machine.

Edited by afh3, 03 October 2009 - 11:48 AM.

[Jim_Hardin]

Thank you for finally answering my question about MS Office 2007…

It has been identified in another programs as problem. Would not be the first time MS Office has wrecked other programs

If Horsie also has Office 2007 then we have something to report to Roxio.

[Horsie]

Thank you for finally answering my question about MS Office 2007…

It has been identified in another programs as problem. Would not be the first time MS Office has wrecked other programs :lol:

If Horsie also has Office 2007 then we have something to report to Roxio.

Yes, I also have Office 2007 Enterprise installed.

[Jim_Hardin]

Yes, I also have Office 2007 Enterprise installed.

Thank you – I have turned it in as a probable suspect  

Knowing helps… but a Fix is even better

[ivanatrox]

We'll look into theis compatibily issue with Office 2007.

Thanks!

Ivan