3 replies to this topic

[Frontovik]

I just went down the path of switching from MC9 to MC 2009.  I bought 2009 from Best Buy.  I installed it and found that most of the modules did not work.  I opened a Support Ticket and did the standard "Clean Installation" fix so many times that I can now do it in my sleep.  That did not change anything.  The Tech requested a copy of my MSINFO32 which I did and never heard from him again.  The next communication was an e-mail from Roxio stating that the ticket was being closed as resolved due to inactivity.  I saw the offer to upgrade to 2010 Pro and thought that Roxio may has addressed and corrected the problems.  I spent my $79.99 and got the download.  Did a clean install of that and got the same problems.  I eradicated all traces of Roxio from my computer and took 2009 back to Best Buy, where after explaining the situation, they readily refunded the money.  I sent an e-mail to Roxio Customer Service asking for a refund for their program that was useless to me.  I removed the program from my computer and deleted all of my install files.  I have not received a reply from them and it has now been several days.  Has anyone else had similar problems?  I used to love Roxio Products, but I am now feeling that I never want to dirty my hard drive with one of their products ever again .......Bill G

[ogdens]

I just went down the path of switching from MC9 to MC 2009.  I bought 2009 from Best Buy.  I installed it and found that most of the modules did not work.  I opened a Support Ticket and did the standard "Clean Installation" fix so many times that I can now do it in my sleep.  That did not change anything.  The Tech requested a copy of my MSINFO32 which I did and never heard from him again.  The next communication was an e-mail from Roxio stating that the ticket was being closed as resolved due to inactivity.  I saw the offer to upgrade to 2010 Pro and thought that Roxio may has addressed and corrected the problems.  I spent my $79.99 and got the download.  Did a clean install of that and got the same problems.  I eradicated all traces of Roxio from my computer and took 2009 back to Best Buy, where after explaining the situation, they readily refunded the money.  I sent an e-mail to Roxio Customer Service asking for a refund for their program that was useless to me.  I removed the program from my computer and deleted all of my install files.  I have not received a reply from them and it has now been several days.  Has anyone else had similar problems?  I used to love Roxio Products, but I am now feeling that I never want to dirty my hard drive with one of their products ever again .......Bill G

Go here    http://www.trackmyrebate.com/roxio/

[Frontovik]

I went there and I don't even show up......

[sknis]

I went there and I don't even show up......

It would not be on that page since it is the rebate tracking page.  You want a full refund.  Since it is Monday, you can call Digital River but first did you follow these instructions?

Edited by sknis, 05 October 2009 - 05:57 AM.