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10 Download Exceded!

#1 User is offline   Bassman1 

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Post icon  Posted 03 October 2009 - 07:31 PM

Purchased the Creator 2009 Ultimate in July & had multiple problems w/ downloading & install, the Net Framework issue & corrupted files & so forth. Finally on the last try I got it to install, had the CinePlayer issue , but could live w/ that. Now recently I had other PC troubles & had to do a reinstall of OS & wanted to download Creator again & it said I've reached my 10 load limit!!
What avenue can I take to get it downloaded again? I didn't create a disk copy because it never really worked to begin with. But since I did a OS reinstall, maybe those issues are resolved....
Would like to get the program back & use it since I spent over $80 bucks to get it!!
Thanx for any & all help!!
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#2 User is offline   Big_Dave 

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Posted 03 October 2009 - 07:34 PM

Contact Roxio Customer Service.

http://www.roxio.com/enu/support/service/
VISTA Home Premium +SP2 32 bit, Windows 7 Home Premium 32 bit sp1 and 64 bit sp1, XP Pro --->multiboot
Creator 2012 Pro + Creator 2011 Blu-ray plugin

DIY Asus P8P67, Intel i7-2600k 4.4 OC'd ghz, Corsair 8gb XMS3 DDR3 1600, NVIDIA 550 TI 1gb, OCZ Vertex 3 120 gb SATA III, dual Hitachi 1.5TB SATA III
HP DV7-4100t Intel i3-M380 2.5 ghz, 4gb, Crucial C300 128 gb SSD
HP DV9700T Duo 2 T9300 2.5 ghz, 4gb, GF 8600m GS 512 mb, TS-L632N DVD/CD
HP e9280t i7-960 3.2 ghz, 12gb, GTX 460 1gb, HP BD-RE BH20L, Vertex 3 120GB SSD
HP Photosmart Premium, Sony PS3
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#3 User is offline   Jim_Hardin 

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Posted 04 October 2009 - 05:30 AM

This time it might be a good idea to burn a COPY of it???
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#4 User is offline   Bassman1 

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Posted 10 October 2009 - 07:37 PM

QUOTE (Jim_Hardin @ Oct 4 2009, 05:30 AM) <{POST_SNAPBACK}>
This time it might be a good idea to burn a COPY of it???


Guru,
Did you not read the original post!!
IF in deed it would've worked from the get go, I would have made a copy.....
BUT IT Didn't!!!!!
I just want to get my moneys worth & be able to re- dwnload the program again.
Nothing more, Nothing less!!!!!!!!!!
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#5 User is online   myguggi 

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Posted 10 October 2009 - 08:03 PM

QUOTE (Bassman1 @ Oct 10 2009, 11:37 PM) <{POST_SNAPBACK}>
Guru,
Did you not read the original post!!
IF in deed it would've worked from the get go, I would have made a copy.....
BUT IT Didn't!!!!!
I just want to get my moneys worth & be able to re- dwnload the program again.
Nothing more, Nothing less!!!!!!!!!!


You didn't need the C2009 software to burn a copy blink.gif

Walt

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#6 User is offline   Jim_Hardin 

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Posted 11 October 2009 - 03:13 AM

QUOTE (Bassman1 @ Oct 10 2009, 11:37 PM) <{POST_SNAPBACK}>
Guru,
Did you not read the original post!!
IF in deed it would've worked from the get go, I would have made a copy.....
BUT IT Didn't!!!!!
I just want to get my moneys worth & be able to re- dwnload the program again.
Nothing more, Nothing less!!!!!!!!!!

Yes I did read your post and all you said was ” Finally on the last try I got it to install, had the CinePlayer issue , but could live w/ that.”… You didn’t need CinePlayer to burn a copy of the download.

Did you try contacting Customer Service as Dave suggested in his post?

None of us work for Roxio so we can't wave a wand and get you a download. If we could, we would!

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#7 User is offline   Bassman1 

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Posted 11 October 2009 - 07:26 AM

Going to give them a call this week & see if they'll unlock the limit for one more download. Hopefully they will & it'll work the first time smile.gif
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#8 User is offline   Jim_Hardin 

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Posted 11 October 2009 - 08:15 AM

QUOTE (Bassman1 @ Oct 11 2009, 11:26 AM) <{POST_SNAPBACK}>
Going to give them a call this week & see if they'll unlock the limit for one more download. Hopefully they will & it'll work the first time smile.gif

Stop back and let us know how you make out – fingers crossed, hard to type laugh.gif
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#9 User is offline   Bassman1 

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Posted 22 October 2009 - 09:53 AM

Jim,
I did get ahold of customer service & they re-activated my downloads!!
Thanks for your help!
Now, I'm just having a heck of a time to get it installed sad.gif

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#10 User is offline   Big_Dave 

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Posted 22 October 2009 - 10:05 AM

Burn your downloads to CD/DVD media.
VISTA Home Premium +SP2 32 bit, Windows 7 Home Premium 32 bit sp1 and 64 bit sp1, XP Pro --->multiboot
Creator 2012 Pro + Creator 2011 Blu-ray plugin

DIY Asus P8P67, Intel i7-2600k 4.4 OC'd ghz, Corsair 8gb XMS3 DDR3 1600, NVIDIA 550 TI 1gb, OCZ Vertex 3 120 gb SATA III, dual Hitachi 1.5TB SATA III
HP DV7-4100t Intel i3-M380 2.5 ghz, 4gb, Crucial C300 128 gb SSD
HP DV9700T Duo 2 T9300 2.5 ghz, 4gb, GF 8600m GS 512 mb, TS-L632N DVD/CD
HP e9280t i7-960 3.2 ghz, 12gb, GTX 460 1gb, HP BD-RE BH20L, Vertex 3 120GB SSD
HP Photosmart Premium, Sony PS3
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