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Newbie - help with burning


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#1 ybnrmal

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Posted 03 October 2009 - 07:35 PM

Newbie here pls help I've created my video added transtions trimmed and everything saved it to my computer but now I cannot figure out how to burn the video to dvd
tried to export as but thats far as I get I've even sent it to "my dvd"  tried to burn from there but it tells me that video 12 has stopped working  can somebody tell me what I'm doing wrong

#2 Jim_Hardin

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Posted 04 October 2009 - 03:41 AM

“Stopped Working” is not a good thing… sad.gif

You had been working in VideoWave so I am assuming you saved a VW Project (dmsm file)

After a reboot, open MyDVD from the Home app Video Menu – Create DVD

Select Add Movie and point it to the VW dmsm Project file.

Hopefully that will work for you. wink.gif
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#3 ybnrmal

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Posted 25 October 2009 - 05:20 PM

QUOTE (Jim_Hardin @ Oct 4 2009, 04:41 AM) <{POST_SNAPBACK}>
“Stopped Working” is not a good thing… sad.gif

You had been working in VideoWave so I am assuming you saved a VW Project (dmsm file)

After a reboot, open MyDVD from the Home app Video Menu – Create DVD

Select Add Movie and point it to the VW dmsm Project file.

Hopefully that will work for you. wink.gif


Hi hopefully you can help me cause your the only one who replied I did as you suggested and I still get the error "videowave 12 is not responding"
I dont understand what is going wrong do I need to DL the software again or is there a number I can call to talk to someone
I appreciate all the help I can get thanks

#4 myguggi

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Posted 25 October 2009 - 06:48 PM

QUOTE (ybnrmal @ Oct 25 2009, 09:20 PM) <{POST_SNAPBACK}>
Hi hopefully you can help me cause your the only one who replied I did as you suggested and I still get the error "videowave 12 is not responding"
I dont understand what is going wrong do I need to DL the software again or is there a number I can call to talk to someone
I appreciate all the help I can get thanks


List your computer specs, especially video card.


Do a simple project for testing. In videowave, add some jpeg image files, add some transitions and then use Export As to ouput to DVD mpeg, best quality. Do you get the "not responding message"?

Walt

Dell Dimension 4500S;Windows XP Home Edition  SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset


#5 grandpabruce

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Posted 25 October 2009 - 06:52 PM

In addition to what Walt said, if you didn't burn your downloaded program files, to a DVD, you made a big mistake.
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#6 Jim_Hardin

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Posted 26 October 2009 - 03:22 AM

Do as Walt suggests…

My previous response was to make sure you were doing things the right way and to confirm the program error, which it did  sad.gif

What Walt is suggesting with farther refine the troubleshooting process, and from there we should be able to give you a solution.

Don’t wait weeks this time  laugh.gif

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#7 ybnrmal

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Posted 26 October 2009 - 04:42 PM

This is my system hopefully I supplied the necessary info
please let me know if I should supply more
as I'm still having problems dry.gif

Dell Inspiron 530S
windows vista home premium
pentium dual core cpu   e5300 @ 2.60 ghz
4 gb memory
32-bit operating system
intel ® g33/g31 express chipset family


#8 Jim_Hardin

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Posted 27 October 2009 - 10:04 AM

QUOTE (ybnrmal @ Oct 26 2009, 08:42 PM) <{POST_SNAPBACK}>
This is my system hopefully I supplied the necessary info
please let me know if I should supply more
as I'm still having problems dry.gif

Dell Inspiron 530S
windows vista home premium
pentium dual core cpu   e5300 @ 2.60 ghz
4 gb memory
32-bit operating system
intel ® g33/g31 express chipset family

If you look at my signature block, you will see I have a Dell 530 too and mine came with a chipset instead of a real Video Card.

You will also note I replaced it!

You may be able to get by, mine never threw any errors, just didn’t render properly… Walt suggested a simple test, but I will go one better and suggest you run the Repair option for Roxio before you do the test.

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#9 ybnrmal

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Posted 27 October 2009 - 10:15 AM

QUOTE (Jim_Hardin @ Oct 27 2009, 11:04 AM) <{POST_SNAPBACK}>
If you look at my signature block, you will see I have a Dell 530 too and mine came with a chipset instead of a real Video Card.

You will also note I replaced it!

You may be able to get by, mine never threw any errors, just didn’t render properly… Walt suggested a simple test, but I will go one better and suggest you run the Repair option for Roxio before you do the test.



Can you tell me where do I find the repair option  I don't have a cd I DL the program from Roxio

#10 mgb80

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Posted 31 October 2009 - 07:37 PM

QUOTE (ybnrmal @ Oct 27 2009, 10:15 AM) <{POST_SNAPBACK}>
Can you tell me where do I find the repair option  I don't have a cd I DL the program from Roxio



Here is some information I got from the support website:

Our flagship products include: Creator 2010, Toast 10 and DVDit Pro HD.
No other versions or products will be supported through this phone number. Please note that the use of this complimentary service does not guarantee resolution of the issue.

To initiate a complimentary technical support call, toll-free, 1-877-769-4601

Hours of operation:

Monday - Friday, 11:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays.

Lori

Dell Dimension 9200
Windows XP Professional (5.1, Build 2600) Service Pack 3
ACPI Multiprocessor PC
Intel Pentium D Processor 915 w/Dual Core Technology (2.80Gz )
4GB DDR2 SDRAM at 667 MHz
250GB SATA II Hard Drive (7200RPM)
NVIDIA GeForce 9800 GT (driver version: 190.62) 1 GB GDDR3
DirectX 9.0c (4.09.0000.0904)
TSSTcorp DVD+-RW TS-H553A




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