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Unable to Output to DivX in RC 2010 Pro


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#1 Sean Gabb

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Posted 04 October 2009 - 03:55 PM

I bought the upgrade version and installed it. In RC 2009, I had a choice of DivX formats. Here, I have none at all. Is this a deliberate omission? If it is, I shall demand a refund. Or is it a bug? Or is there something I need to do?

All help gratefully received.

#2 myguggi

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Posted 04 October 2009 - 04:09 PM

QUOTE (Sean Gabb @ Oct 4 2009, 07:55 PM) <{POST_SNAPBACK}>
I bought the upgrade version and installed it. In RC 2009, I had a choice of DivX formats. Here, I have none at all. Is this a deliberate omission? If it is, I shall demand a refund. Or is it a bug? Or is there something I need to do?

All help gratefully received.


It seems to have been removed deliberately. Many of us have complained about it. You can try to see if can get a refund if you bought the download version

Walt

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#3 Sean Gabb

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Posted 04 October 2009 - 04:23 PM

QUOTE (myguggi @ Oct 4 2009, 05:09 PM) <{POST_SNAPBACK}>
It seems to have been removed deliberately. Many of us have complained about it. You can try to see if can get a refund if you bought the download version


Thanks. I will demand a refund.

QUOTE (Sean Gabb @ Oct 4 2009, 05:13 PM) <{POST_SNAPBACK}>
Thanks. I will demand a refund.


No - let me ask why Roxio should have done this. DivX is an important format. I find it useful for archiving video and for making HD video compatible for others to play. Why has Roxio decided not to support it?

#4 myguggi

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Posted 04 October 2009 - 05:38 PM

QUOTE (Sean Gabb @ Oct 4 2009, 08:23 PM) <{POST_SNAPBACK}>
Thanks. I will demand a refund.



No - let me ask why Roxio should have done this. DivX is an important format. I find it useful for archiving video and for making HD video compatible for others to play. Why has Roxio decided not to support it?


I have no idea , you will have to ask Roxio.

Walt

Dell Dimension 4500S;Windows XP Home Edition  SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
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WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

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#5 Sean Gabb

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Posted 05 October 2009 - 12:09 AM

How do I contact Roxio? When I looked at the contact details, it was just a mass of pre-written answers to common questions.

#6 ogdens

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Posted 05 October 2009 - 03:29 AM

QUOTE (Sean Gabb @ Oct 5 2009, 04:09 AM) <{POST_SNAPBACK}>
How do I contact Roxio? When I looked at the contact details, it was just a mass of pre-written answers to common questions.



Purchase by Phone
       Our representatives are here to answer any pre-sales questions you may have. Please call 0 844 448 5500( Toll Free from UK; Monday - Thursday,     8:30 A.M. to 17:30 GMT, Friday - 8:30 to 16:30 GMT excluding holidays).


Edited by ogdens, 05 October 2009 - 03:32 AM.


#7 Sean Gabb

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Posted 05 October 2009 - 07:04 AM

QUOTE (myguggi @ Oct 4 2009, 05:38 PM) <{POST_SNAPBACK}>
I have no idea , you will have to ask Roxio.


The answer I've had from Roxio is:

Thank you for contacting Roxio Customer Care

Creator 2010 does output video to DivX. You can use VideoWave or SyncIt to export a file to DivX.

If the information provided does not resolve your issue simply update your webticket with a detailed
explanation with the steps you have tried and any error messages you receive.


Well, there is nothing in the output options of Videowave 2010 that mentions DivX. This is in my still unremoved copy of 2009. Have I done something stupid here?

#8 Jim_Hardin

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Posted 05 October 2009 - 08:03 AM

QUOTE (Sean Gabb @ Oct 5 2009, 11:04 AM) <{POST_SNAPBACK}>
The answer I've had from Roxio is:

Thank you for contacting Roxio Customer Care

Creator 2010 does output video to DivX. You can use VideoWave or SyncIt to export a file to DivX.

If the information provided does not resolve your issue simply update your webticket with a detailed
explanation with the steps you have tried and any error messages you receive.


Well, there is nothing in the output options of Videowave 2010 that mentions DivX. This is in my still unremoved copy of 2009. Have I done something stupid here?

Well they got us on the SyncIt!  laugh.gif Edit: Well the laugh is on me! It is listed but doesn't work!!!

SyncIt__DivX.jpg

I looked again in VideoWave and still do not see any way to output in DivX there…

You have a ticket open – ask them how to do it in VideoWave and tell them the Gurus on the Forum can’t find it either laugh.gif

Creator 2009:

VW___DivX___2009.jpg

Creator 2010:


VW___DivX___2010.jpg

Where is it ohmy.gif

Edited by Jim_Hardin, 05 October 2009 - 09:54 AM.

Posted Image

#9 Larry

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Posted 05 October 2009 - 08:31 AM

Regarding SynchIt!, even tho it's listed as an output option in Creator 2010, it does not work. It will error out with an unsupported format message. So there is no way in creator 2010 to output to Divx. Would be nice to see them change their stance on not including it and add it as part of an update.
Larry
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#10 Beerman

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Posted 05 October 2009 - 08:53 AM

I have the full version of Divx installed on my computer and nothing shows up in Videowave for me either.  Why it's in Syncit, I don't know but nothing I tried works converting to divx.  After a few seconds I get an unsupported file message.  Converting to Windows Media and H.264 worked fine however so I'm guessing the fact it's still listed in the drop box is simply a bug.
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#11 Jim_Hardin

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Posted 05 October 2009 - 09:51 AM

QUOTE (Larry @ Oct 5 2009, 12:31 PM) <{POST_SNAPBACK}>
Regarding SynchIt!, even tho it's listed as an output option in Creator 2010, it does not work. It will error out with an unsupported format message. So there is no way in creator 2010 to output to Divx. Would be nice to see them change their stance on not including it and add it as part of an update.

Oh, was I supposed to try it  laugh.gif

QUOTE (Beerman @ Oct 5 2009, 12:53 PM) <{POST_SNAPBACK}>
I have the full version of Divx installed on my computer and nothing shows up in Videowave for me either.  Why it's in Syncit, I don't know but nothing I tried works converting to divx.  After a few seconds I get an unsupported file message.  Converting to Windows Media and H.264 worked fine however so I'm guessing the fact it's still listed in the drop box is simply a bug.

I see that now, and after getting so excited!!!
Posted Image

#12 ivanatrox

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Posted 05 October 2009 - 09:51 AM

Hi All,

DivX is not an option as an output format in Creator 2010.

Sean -  please PM me the ticket you opened with us and I'll make sure we provide necessary coaching to the agent.

As far as the option in SyncIt, I thought that was an issue that we already addressed when both C2009 and C2010 are installed on the same computer. I'll look into again.

Thanks

Ivan

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#13 myguggi

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Posted 05 October 2009 - 10:03 AM

QUOTE (ivanatrox @ Oct 5 2009, 01:51 PM) <{POST_SNAPBACK}>
Hi All,

DivX is not an option as an output format in Creator 2010.

Sean -  please PM me the ticket you opened with us and I'll make sure we provide necessary coaching to the agent.

As far as the option in SyncIt, I thought that was an issue that we already addressed when both C2009 and C2010 are installed on the same computer. I'll look into again.

Thanks

Ivan



Why has DivX been dropped? This is definitely a popular feature and will cause mee to keep using C2009 or a version that has DivX. unsure.gif

Walt

Dell Dimension 4500S;Windows XP Home Edition  SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
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WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

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#14 Beerman

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Posted 05 October 2009 - 10:20 AM

Walt, strictly a guess on my part but it might be due to fees paid to Divx and the fact that H.264 (supposedly) is a better/more popular option.  Again, I'm guessing here but since H.264 is better suited for BluRay and HD, and, as I can once again only assume that due to the popularity of these newer/better compression options, divx may be too costly.  Of course, Divx has DivxHD now but I know very little about it too.
Paul
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#15 firenhancer

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Posted 05 October 2009 - 10:24 AM

QUOTE (Beerman @ Oct 5 2009, 02:20 PM) <{POST_SNAPBACK}>
Walt, strictly a guess on my part but it might be due to fees paid to Divx and the fact that H.264 (supposedly) is a better/more popular option.  Again, I'm guessing here but since H.264 is better suited for BluRay and HD, and, as I can once again only assume that due to the popularity of these newer/better compression options, divx may be too costly.  Of course, Divx has DivxHD now but I know very little about it too.


I concur - solely my opinion smile.gif

#16 ivanatrox

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Posted 05 October 2009 - 10:25 AM

QUOTE (myguggi @ Oct 5 2009, 10:03 AM) <{POST_SNAPBACK}>
Why has DivX been dropped? This is definitely a popular feature and will cause mee to keep using C2009 or a version that has DivX. unsure.gif


not sure. Based on my personal experience, I suspect it's because the increasing popularity of H.264 format and the quality it offers.
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#17 Sean Gabb

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Posted 05 October 2009 - 03:28 PM

QUOTE (ivanatrox @ Oct 5 2009, 10:51 AM) <{POST_SNAPBACK}>
Hi All,

DivX is not an option as an output format in Creator 2010.

Sean -  please PM me the ticket you opened with us and I'll make sure we provide necessary coaching to the agent.

As far as the option in SyncIt, I thought that was an issue that we already addressed when both C2009 and C2010 are installed on the same computer. I'll look into again.

Thanks

Ivan



WebTicket 10/5/2009


QUOTE (ivanatrox @ Oct 5 2009, 10:51 AM) <{POST_SNAPBACK}>
Hi All,

DivX is not an option as an output format in Creator 2010.

Sean -  please PM me the ticket you opened with us and I'll make sure we provide necessary coaching to the agent.

As far as the option in SyncIt, I thought that was an issue that we already addressed when both C2009 and C2010 are installed on the same computer. I'll look into again.

Thanks

Ivan



WebTicket 10/5/2009


QUOTE (ivanatrox @ Oct 5 2009, 10:51 AM) <{POST_SNAPBACK}>
Hi All,

DivX is not an option as an output format in Creator 2010.

Sean -  please PM me the ticket you opened with us and I'll make sure we provide necessary coaching to the agent.

As far as the option in SyncIt, I thought that was an issue that we already addressed when both C2009 and C2010 are installed on the same computer. I'll look into again.

Thanks

Ivan



Tickets (1)  Status Date
807986 Open 10/5/2009



Newest and probably last message from Roxio:


Tickets (1)  Status Date
807986 Open 10/5/2009



Tickets
807986 Status
Open Date
10/5/2009 Issue Description
Technical Support | Creator 2010 | Capture/Output

cdaignault 10/5/2009


Thank you for contacting Roxio Customer Care

DivX closely related to the .AVI file format. You will be able to convert your video to the .AVI file.

If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.

Regards,

Roxio Customer Care
http://www.roxio.com/enu/support




#18 Brendon

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Posted 05 October 2009 - 03:31 PM

Sigh.

DivX is also increasing in popularity, and Sonic are chopping off a large proportion of their current and future user base by abandoning the format.
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#19 ggrussell

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Posted 05 October 2009 - 07:26 PM

Yeah, I just purchased a Philips DVD player that supports DivX 6 with upconvert to 1080i.  Quality is great via HDMI.
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#20 Sean Gabb

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Posted 06 October 2009 - 05:10 AM

QUOTE (ggrussell @ Oct 5 2009, 08:26 PM) <{POST_SNAPBACK}>
Yeah, I just purchased a Philips DVD player that supports DivX 6 with upconvert to 1080i.  Quality is great via HDMI.


I see no reason to doubt that Roxio has dropped DivX from its range of output options. I wish this had been made plain. I even wish it had been made internally plain, so that the people I've been dealing with hadn't spent the better part of a day talking nonsense.

But I've been trying out H.264. It does give better size/quality results than DivX. That means I'll stay with RC 2010. However, I won't remove RC 2009 yet, as DivX does have compatibility advantages.




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