I bought the upgrade version and installed it. In RC 2009, I had a choice of DivX formats. Here, I have none at all. Is this a deliberate omission? If it is, I shall demand a refund. Or is it a bug? Or is there something I need to do?
All help gratefully received.
2
Unable to Output to DivX in RC 2010 Pro
Started by
Sean Gabb
, Oct 04 2009 03:55 PM
19 replies to this topic
#2
myguggi
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Posted 04 October 2009 - 04:09 PM
QUOTE (Sean Gabb @ Oct 4 2009, 07:55 PM) <{POST_SNAPBACK}>
I bought the upgrade version and installed it. In RC 2009, I had a choice of DivX formats. Here, I have none at all. Is this a deliberate omission? If it is, I shall demand a refund. Or is it a bug? Or is there something I need to do?
All help gratefully received.
All help gratefully received.
It seems to have been removed deliberately. Many of us have complained about it. You can try to see if can get a refund if you bought the download version
Walt
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#3
Sean Gabb
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Posted 04 October 2009 - 04:23 PM
QUOTE (myguggi @ Oct 4 2009, 05:09 PM) <{POST_SNAPBACK}>
It seems to have been removed deliberately. Many of us have complained about it. You can try to see if can get a refund if you bought the download version
Thanks. I will demand a refund.
QUOTE (Sean Gabb @ Oct 4 2009, 05:13 PM) <{POST_SNAPBACK}>
Thanks. I will demand a refund.
No - let me ask why Roxio should have done this. DivX is an important format. I find it useful for archiving video and for making HD video compatible for others to play. Why has Roxio decided not to support it?
#4
myguggi
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Posted 04 October 2009 - 05:38 PM
QUOTE (Sean Gabb @ Oct 4 2009, 08:23 PM) <{POST_SNAPBACK}>
Thanks. I will demand a refund.
No - let me ask why Roxio should have done this. DivX is an important format. I find it useful for archiving video and for making HD video compatible for others to play. Why has Roxio decided not to support it?
No - let me ask why Roxio should have done this. DivX is an important format. I find it useful for archiving video and for making HD video compatible for others to play. Why has Roxio decided not to support it?
I have no idea , you will have to ask Roxio.
Walt
Dell Dimension 4500S;Windows XP Home Edition SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
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#5
Sean Gabb
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Posted 05 October 2009 - 12:09 AM
How do I contact Roxio? When I looked at the contact details, it was just a mass of pre-written answers to common questions.
#6
ogdens
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Posted 05 October 2009 - 03:29 AM
QUOTE (Sean Gabb @ Oct 5 2009, 04:09 AM) <{POST_SNAPBACK}>
How do I contact Roxio? When I looked at the contact details, it was just a mass of pre-written answers to common questions.
Purchase by Phone
Our representatives are here to answer any pre-sales questions you may have. Please call 0 844 448 5500( Toll Free from UK; Monday - Thursday, 8:30 A.M. to 17:30 GMT, Friday - 8:30 to 16:30 GMT excluding holidays).
Edited by ogdens, 05 October 2009 - 03:32 AM.
#7
Sean Gabb
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Posted 05 October 2009 - 07:04 AM
QUOTE (myguggi @ Oct 4 2009, 05:38 PM) <{POST_SNAPBACK}>
I have no idea , you will have to ask Roxio.
The answer I've had from Roxio is:
Thank you for contacting Roxio Customer Care
Creator 2010 does output video to DivX. You can use VideoWave or SyncIt to export a file to DivX.
If the information provided does not resolve your issue simply update your webticket with a detailed
explanation with the steps you have tried and any error messages you receive.
Well, there is nothing in the output options of Videowave 2010 that mentions DivX. This is in my still unremoved copy of 2009. Have I done something stupid here?
#8
Jim_Hardin
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Posted 05 October 2009 - 08:03 AM
QUOTE (Sean Gabb @ Oct 5 2009, 11:04 AM) <{POST_SNAPBACK}>
The answer I've had from Roxio is:
Thank you for contacting Roxio Customer Care
Creator 2010 does output video to DivX. You can use VideoWave or SyncIt to export a file to DivX.
If the information provided does not resolve your issue simply update your webticket with a detailed
explanation with the steps you have tried and any error messages you receive.
Well, there is nothing in the output options of Videowave 2010 that mentions DivX. This is in my still unremoved copy of 2009. Have I done something stupid here?
Thank you for contacting Roxio Customer Care
Creator 2010 does output video to DivX. You can use VideoWave or SyncIt to export a file to DivX.
If the information provided does not resolve your issue simply update your webticket with a detailed
explanation with the steps you have tried and any error messages you receive.
Well, there is nothing in the output options of Videowave 2010 that mentions DivX. This is in my still unremoved copy of 2009. Have I done something stupid here?
Well they got us on the SyncIt!
Edit: Well the laugh is on me! It is listed but doesn't work!!!
I looked again in VideoWave and still do not see any way to output in DivX there…
You have a ticket open – ask them how to do it in VideoWave and tell them the Gurus on the Forum can’t find it either
Creator 2009:
Creator 2010:
Where is it
Edited by Jim_Hardin, 05 October 2009 - 09:54 AM.
#9
Larry
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Posted 05 October 2009 - 08:31 AM
Regarding SynchIt!, even tho it's listed as an output option in Creator 2010, it does not work. It will error out with an unsupported format message. So there is no way in creator 2010 to output to Divx. Would be nice to see them change their stance on not including it and add it as part of an update.
Larry
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#10
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Posted 05 October 2009 - 08:53 AM
I have the full version of Divx installed on my computer and nothing shows up in Videowave for me either. Why it's in Syncit, I don't know but nothing I tried works converting to divx. After a few seconds I get an unsupported file message. Converting to Windows Media and H.264 worked fine however so I'm guessing the fact it's still listed in the drop box is simply a bug.
Paul
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#11
Jim_Hardin
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Posted 05 October 2009 - 09:51 AM
QUOTE (Larry @ Oct 5 2009, 12:31 PM) <{POST_SNAPBACK}>
Regarding SynchIt!, even tho it's listed as an output option in Creator 2010, it does not work. It will error out with an unsupported format message. So there is no way in creator 2010 to output to Divx. Would be nice to see them change their stance on not including it and add it as part of an update.
Oh, was I supposed to try it
QUOTE (Beerman @ Oct 5 2009, 12:53 PM) <{POST_SNAPBACK}>
I have the full version of Divx installed on my computer and nothing shows up in Videowave for me either. Why it's in Syncit, I don't know but nothing I tried works converting to divx. After a few seconds I get an unsupported file message. Converting to Windows Media and H.264 worked fine however so I'm guessing the fact it's still listed in the drop box is simply a bug.
I see that now, and after getting so excited!!!
#12
ivanatrox
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Posted 05 October 2009 - 09:51 AM
Hi All,
DivX is not an option as an output format in Creator 2010.
Sean - please PM me the ticket you opened with us and I'll make sure we provide necessary coaching to the agent.
As far as the option in SyncIt, I thought that was an issue that we already addressed when both C2009 and C2010 are installed on the same computer. I'll look into again.
Thanks
Ivan
DivX is not an option as an output format in Creator 2010.
Sean - please PM me the ticket you opened with us and I'll make sure we provide necessary coaching to the agent.
As far as the option in SyncIt, I thought that was an issue that we already addressed when both C2009 and C2010 are installed on the same computer. I'll look into again.
Thanks
Ivan
ALL YOUR BASE ARE BELONG TO US !
#13
myguggi
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Posted 05 October 2009 - 10:03 AM
QUOTE (ivanatrox @ Oct 5 2009, 01:51 PM) <{POST_SNAPBACK}>
Hi All,
DivX is not an option as an output format in Creator 2010.
Sean - please PM me the ticket you opened with us and I'll make sure we provide necessary coaching to the agent.
As far as the option in SyncIt, I thought that was an issue that we already addressed when both C2009 and C2010 are installed on the same computer. I'll look into again.
Thanks
Ivan
DivX is not an option as an output format in Creator 2010.
Sean - please PM me the ticket you opened with us and I'll make sure we provide necessary coaching to the agent.
As far as the option in SyncIt, I thought that was an issue that we already addressed when both C2009 and C2010 are installed on the same computer. I'll look into again.
Thanks
Ivan
Why has DivX been dropped? This is definitely a popular feature and will cause mee to keep using C2009 or a version that has DivX.
Walt
Dell Dimension 4500S;Windows XP Home Edition SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB
HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
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#14
Beerman
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Posted 05 October 2009 - 10:20 AM
Walt, strictly a guess on my part but it might be due to fees paid to Divx and the fact that H.264 (supposedly) is a better/more popular option. Again, I'm guessing here but since H.264 is better suited for BluRay and HD, and, as I can once again only assume that due to the popularity of these newer/better compression options, divx may be too costly. Of course, Divx has DivxHD now but I know very little about it too.
Paul
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Katrina survivor, current BP survivor
Custom Built ASUS M4A79T Deluxe - AMD X4-955-Corsair XMS3 8GB DDR3 Memory-XFX HD-487A-ZHFC Radeon HD 4870 1GB Vid card - Sony & Pioneer DVD Drives-HAF922 Case-1 WD 1TB, 1 Seagate 1TB and 1 Rack Drive-HVR 2250 & HDHomerun Tuners- Creative Soundblaster X-Fi Titanium- Acer H233H monitor-1 ATI DCT-W7 X64 Ultimate
#2-M4A79XTD EVO-AMD X4-925-4GB Corsair Ballistix Tracer DDR3 1600-Antec 750 PSU-Sony DVD/RW-2-1TB HD's- Zalman CNPS9700 LED heatsink-InfiniTV 4 in a Coolermaster 690 II case-W7 x64 Ultimate
------
Katrina survivor, current BP survivor
Custom Built ASUS M4A79T Deluxe - AMD X4-955-Corsair XMS3 8GB DDR3 Memory-XFX HD-487A-ZHFC Radeon HD 4870 1GB Vid card - Sony & Pioneer DVD Drives-HAF922 Case-1 WD 1TB, 1 Seagate 1TB and 1 Rack Drive-HVR 2250 & HDHomerun Tuners- Creative Soundblaster X-Fi Titanium- Acer H233H monitor-1 ATI DCT-W7 X64 Ultimate
#2-M4A79XTD EVO-AMD X4-925-4GB Corsair Ballistix Tracer DDR3 1600-Antec 750 PSU-Sony DVD/RW-2-1TB HD's- Zalman CNPS9700 LED heatsink-InfiniTV 4 in a Coolermaster 690 II case-W7 x64 Ultimate
#15
firenhancer
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Posted 05 October 2009 - 10:24 AM
QUOTE (Beerman @ Oct 5 2009, 02:20 PM) <{POST_SNAPBACK}>
Walt, strictly a guess on my part but it might be due to fees paid to Divx and the fact that H.264 (supposedly) is a better/more popular option. Again, I'm guessing here but since H.264 is better suited for BluRay and HD, and, as I can once again only assume that due to the popularity of these newer/better compression options, divx may be too costly. Of course, Divx has DivxHD now but I know very little about it too.
I concur - solely my opinion
#16
ivanatrox
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Posted 05 October 2009 - 10:25 AM
QUOTE (myguggi @ Oct 5 2009, 10:03 AM) <{POST_SNAPBACK}>
Why has DivX been dropped? This is definitely a popular feature and will cause mee to keep using C2009 or a version that has DivX.
not sure. Based on my personal experience, I suspect it's because the increasing popularity of H.264 format and the quality it offers.
ALL YOUR BASE ARE BELONG TO US !
#17
Sean Gabb
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Posted 05 October 2009 - 03:28 PM
QUOTE (ivanatrox @ Oct 5 2009, 10:51 AM) <{POST_SNAPBACK}>
Hi All,
DivX is not an option as an output format in Creator 2010.
Sean - please PM me the ticket you opened with us and I'll make sure we provide necessary coaching to the agent.
As far as the option in SyncIt, I thought that was an issue that we already addressed when both C2009 and C2010 are installed on the same computer. I'll look into again.
Thanks
Ivan
DivX is not an option as an output format in Creator 2010.
Sean - please PM me the ticket you opened with us and I'll make sure we provide necessary coaching to the agent.
As far as the option in SyncIt, I thought that was an issue that we already addressed when both C2009 and C2010 are installed on the same computer. I'll look into again.
Thanks
Ivan
WebTicket 10/5/2009
QUOTE (ivanatrox @ Oct 5 2009, 10:51 AM) <{POST_SNAPBACK}>
Hi All,
DivX is not an option as an output format in Creator 2010.
Sean - please PM me the ticket you opened with us and I'll make sure we provide necessary coaching to the agent.
As far as the option in SyncIt, I thought that was an issue that we already addressed when both C2009 and C2010 are installed on the same computer. I'll look into again.
Thanks
Ivan
DivX is not an option as an output format in Creator 2010.
Sean - please PM me the ticket you opened with us and I'll make sure we provide necessary coaching to the agent.
As far as the option in SyncIt, I thought that was an issue that we already addressed when both C2009 and C2010 are installed on the same computer. I'll look into again.
Thanks
Ivan
WebTicket 10/5/2009
QUOTE (ivanatrox @ Oct 5 2009, 10:51 AM) <{POST_SNAPBACK}>
Hi All,
DivX is not an option as an output format in Creator 2010.
Sean - please PM me the ticket you opened with us and I'll make sure we provide necessary coaching to the agent.
As far as the option in SyncIt, I thought that was an issue that we already addressed when both C2009 and C2010 are installed on the same computer. I'll look into again.
Thanks
Ivan
DivX is not an option as an output format in Creator 2010.
Sean - please PM me the ticket you opened with us and I'll make sure we provide necessary coaching to the agent.
As far as the option in SyncIt, I thought that was an issue that we already addressed when both C2009 and C2010 are installed on the same computer. I'll look into again.
Thanks
Ivan
Tickets (1) Status Date
807986 Open 10/5/2009
Newest and probably last message from Roxio:
Tickets (1) Status Date
807986 Open 10/5/2009
Tickets
807986 Status
Open Date
10/5/2009 Issue Description
Technical Support | Creator 2010 | Capture/Output
cdaignault 10/5/2009
Thank you for contacting Roxio Customer Care
DivX closely related to the .AVI file format. You will be able to convert your video to the .AVI file.
If the information provided does not resolve your issue simply update your webticket with a detailed explanation with the steps you have tried and any error messages you receive.
Regards,
Roxio Customer Care
http://www.roxio.com/enu/support
#18
Brendon
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Posted 05 October 2009 - 03:31 PM
Sigh.
DivX is also increasing in popularity, and Sonic are chopping off a large proportion of their current and future user base by abandoning the format.
DivX is also increasing in popularity, and Sonic are chopping off a large proportion of their current and future user base by abandoning the format.
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BENQ DW1640, in XP Pro and Windows 7
I blame it all on Global Warming / Global Cooling / Global Staying the Same [pick one]
#19
ggrussell
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Posted 05 October 2009 - 07:26 PM
Yeah, I just purchased a Philips DVD player that supports DivX 6 with upconvert to 1080i. Quality is great via HDMI.
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Gary Russell
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#20
Sean Gabb
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Posted 06 October 2009 - 05:10 AM
QUOTE (ggrussell @ Oct 5 2009, 08:26 PM) <{POST_SNAPBACK}>
Yeah, I just purchased a Philips DVD player that supports DivX 6 with upconvert to 1080i. Quality is great via HDMI.
I see no reason to doubt that Roxio has dropped DivX from its range of output options. I wish this had been made plain. I even wish it had been made internally plain, so that the people I've been dealing with hadn't spent the better part of a day talking nonsense.
But I've been trying out H.264. It does give better size/quality results than DivX. That means I'll stay with RC 2010. However, I won't remove RC 2009 yet, as DivX does have compatibility advantages.
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