39 replies to this topic

[MiaV]

Does anyone know whether Easy VHS to DVD for Mac is compatible with Snow Leopard? Currently runs well on my system with 10.5.8.

[Baurice]

Hi there
As per my other post it is still working with leopard but will capture audio with my macbook pro and snow leopard!  
The audio is received into the mac but isn't picked up by E2vd4m!  

There have been no successful suggestions yet!  If yours works please post how
Cheers
Andrew

[MiaV]

Hi there
As per my other post it is still working with leopard but will capture audio with my macbook pro and snow leopard!  
The audio is received into the mac but isn't picked up by E2vd4m!  

There have been no successful suggestions yet!  If yours works please post how
Cheers
Andrew

Thanks. I plan to update my iMac with Snow Leopard. Since the roxio program works with sys 10.5.8 I will keep a copy on my external drive, which is bootable, with 10.5.8.
MiaV

[mobydoc]

I tried it with 10.6.1. No luck with audio,but video worked. After 2 attempts to get help from Roxio,with no useful advice,they finally admitted it will not work with Snow Leopard. No info as to when  compatibility will be achieved. I am NOT pleased
Jerry

[Baurice]

I'm not happy either!

Finally the truth is out!

They really should get this sorted.  I bought this program for a specific purpose and I would like my money back if it doesn't do what is says on the box!!

It really is not good enough!

Andrew

[MiaV]

I'm not happy either!

Finally the truth is out!

They really should get this sorted.  I bought this program for a specific purpose and I would like my money back if it doesn't do what is says on the box!!

It really is not good enough!

Andrew

I think it is important to send a complaint to Roxio Support. If the complaints don't come in there isn't much incentive to update. I have.
MiaV

[stevebennettoz]

I have been using with Snow Leopard (10.6.2) Managed to convert several tapes through iMovie in the end.
Continuing problem of a hang as the iMovie opening is about to happen. Also found its not happy if iMovie is already open... Quality is pretty poor if you're going to use Quicktime.
So it CAN work with SLeopard but I would hardly call this great software or efficient support. Its wrong to produce applications that do not work properly. Roxio should be ashamed and embarrassed.

PS someone at Roxio should look up 'community' and assess their responsibility to it.

Edited by stevebennettoz, 10 November 2009 - 09:12 PM.

[wehalstead]

Congratulations Roxio!  You have deceived many loyal Mac Fans with the release of Easy VHS to DVD for Mac which DOES NOT WORK with the Mac Snow Leopard OS.  You should be ashamed/  I logged a problem log for this product and finally after a few days got a reply which basically was a copy of the manual for the product.  Thanks for this insult.  I had already read the Manual and followed all steps.  When someone opens a Problem Log/Ticket and gives you all the necessary information you should be honest enough to acknowledge that the product has a problem with the OS and not just try to appease them by sending them copies of the product's Manual.  What a slap in the face.  I have been a loyal customer of Roxio products on both PC and Mac products for years.  I would think you would not want to let your faithful clients down as you have with this product.

[Jim_Hardin]

So apparently, not a single one of you have lifted a phone and called Roxio about this???

[sknis]

.... or looked at the System Requirements posted for the product (here)

It clearly states that is is not 10.6 compatible.

Minimum System Requirements:
•Macintosh® computer with a Dual Processor PowerPC™ G5, or Intel® processor
•DVD recordable drive for DVD-Video creation
•Mac OS X 10.4 or 10.5  (My Note It does not say or newer)
•512MB RAM
•15GB free hard disk space recommended
•Available USB 2.0 port
•iMovie® HD, '08, or '09

Edited by sknis, 16 November 2009 - 05:23 AM.

[bradleydad]

It works on this MB Pro and 10.6.2. The video and sound work and the quicktime video plays with sound with quicktime 10. Trouble is, even though the movie shows up as an event in iMovie, it can't be edited.

The movie looks pretty good in Quicktime 10 or 7, but using Toast Titanium to create a DVD results in really crappy video. I got similar results using 10.5.

Unlike the reviews, quality is awful in either 10.5 or 10.6.

Folks at Apple say they get lots of calls on all versions and recommend people use a better product.

[rogkermi]

Does anyone know whether Easy VHS to DVD for Mac is compatible with Snow Leopard? Currently runs well on my system with 10.5.8.

I am having limited success in 10.6.2.  I was having trouble but am now able to record to DVD's. I can't edit yet but am looking for a work around. What I did is to use Toast Basic 1.0.3 , from the shipping disk, not the upgrade. the Toast upgrade didn't work well. Titanium 6 didn't work well either.

Then everything went well. I was testing a TV show on a VHS tape. I used high quality capture and a slow recording to DVD speed. Seems to be fine. I hope this helps.

[MiaV]

So apparently, not a single one of you have lifted a phone and called Roxio about this???

Actually I had. After a hell of long wait and not a lot of spare time, all I was told was that there was currently no update. I also took the time to the sit down and send a detailed email of the question, and concern. All of which was expressed in very appropriate language. The response:  

Thank you for contacting Roxio Customer Care
We appreciate that you took the time to contact us.
We're always glad to hear from our customers whether it be a compliment or suggestion.
We have documented your feedback and will make sure that the information is passed along to the right people in our organization as necessary.

Regards,

Roxio Customer Care

As to one of the other posted comments about not paying attention to system requirements, I would say two things. In my case I was well aware, which is why I have kept the earlier Mac OS on a bootable external drive. However, I am sure a number of customers assume a product will be supported on later system software versions, if not right away sometime in the future. Just providing a customer with a glimmer of hope down the road often instills a bit more loyalty and patience.

[Jim_Hardin]

Actually I had. After a hell of long wait and not a lot of spare time, all I was told was that there was currently no update. I also took the time to the sit down and send a detailed email of the question, and concern. All of which was expressed in very appropriate language.

Thank you for posting!

Roxio took a similar tact with the Win7. Only a select few are compatible, very few and the Windows version of Easy VHS to DVD is not among them…

2 Thoughts –

1. An OS upgrade is optional… If you elect make your current software unusable you need not look outside of the room to find the culprit.

2. If reasonable, a software company would do anything in its power to make old versions work, within limits.

But the key to the second thought is 'reasonable'… Anyone who thinks anything involving software code is easy have never written a single line of code and are relying on the knowledge they have gleamed from Comic Books and TV shows.

The Grassy Knoll people will swear that Roxio is holding back the fix to generate new sales… — good thinking kids! Sales of what??? (Popcorn 4 is the only MAC product that is 10.6 approved)

But sometimes B-A-D decisions are made and the Tech Support & Customer Service people, who had no real say in making the decision, are left to be stoned by the customers.

I hope there is a good resolution for this and soon!

[sunnystreets]

Thank you for posting!

Roxio took a similar tact with the Win7. Only a select few are compatible, very few and the Windows version of Easy VHS to DVD is not among them…

2 Thoughts –

1. An OS upgrade is optional… If you elect make your current software unusable you need not look outside of the room to find the culprit.

2. If reasonable, a software company would do anything in its power to make old versions work, within limits.

But the key to the second thought is 'reasonable'… Anyone who thinks anything involving software code is easy have never written a single line of code and are relying on the knowledge they have gleamed from Comic Books and TV shows.

The Grassy Knoll people will swear that Roxio is holding back the fix to generate new sales… — good thinking kids! Sales of what??? (Popcorn 4 is the only MAC product that is 10.6 approved)

But sometimes B-A-D decisions are made and the Tech Support & Customer Service people, who had no real say in making the decision, are left to be stoned by the customers.

I hope there is a good resolution for this and soon!

Try MPEG Streamclip, I did and it works well with Easy Vhs and OS10.6.2.  It can be downloaded from the Apple web site and from Squared 5' site.  Good luck

[danpet]

Thank you for posting!

Roxio took a similar tact with the Win7. Only a select few are compatible, very few and the Windows version of Easy VHS to DVD is not among them…

2 Thoughts –

1. An OS upgrade is optional… If you elect make your current software unusable you need not look outside of the room to find the culprit.

2. If reasonable, a software company would do anything in its power to make old versions work, within limits.

But the key to the second thought is 'reasonable'… Anyone who thinks anything involving software code is easy have never written a single line of code and are relying on the knowledge they have gleamed from Comic Books and TV shows.

The Grassy Knoll people will swear that Roxio is holding back the fix to generate new sales… — good thinking kids! Sales of what??? (Popcorn 4 is the only MAC product that is 10.6 approved)

But sometimes B-A-D decisions are made and the Tech Support & Customer Service people, who had no real say in making the decision, are left to be stoned by the customers.

I hope there is a good resolution for this and soon!

Per Roxio as of 12/18/09: Easy VHS to DVD is not yet compatible to OS 10.6. As of the moment we don't have an updates yet but we will be notifying you once we already have it. You may also try to check our website from time to time to check for the release of an update.

They were up front with the information and responded quickly.

Edited by danpet, 18 December 2009 - 05:12 PM.

[Macsterguy]

Per Roxio as of 12/18/09: Easy VHS to DVD is not yet compatible to OS 10.6. As of the moment we don't have an updates yet but we will be notifying you once we already have it. You may also try to check our website from time to time to check for the release of an update.

They were up front with the information and responded quickly.

I received Easy VHS to DVD for Mac as a Christmas gift from my daughter who is a school teacher. She wasn't aware of the compatibility issues with Snow Leopard... She really wanted me to have this gift in order to convert movies of her mother who has passed away...

I installed the program on a new MBP without checking Minimum System Requirements. I usually do... I have 135 apps, and ALL ARE COMPATIBLE WITH SNOW LEOPARD. Snow Leopard came out in August... Did it not???

Before I even start this project it looks to me like there are much better alternatives out there then Roxio's...

Two questions:
- Does anyone know if or when Easy VHS to DVD for Mac will be Snow Leopard compatible?

- It is virtually impossible to talk to a human at Roxio. Does anyone know the return policy?  

Thank you for any help on this.

[Macsterguy]

So apparently, not a single one of you have lifted a phone and called Roxio about this???

From my research - they do not provide phone support on this product...

[sknis]

From my research - they do not provide phone support on this product...

The product is not compatible as discussed earlier.  You'd have to ask Roxio if they are coming out with a compatible version.

If your daughter bought it directly from Roxio, then you have a 30 day $$ back, no questions asked guarantee.  If you bought it elsewhere, take it back and point out that it is not compatible.  Most places will take it back if you ask nicely and show that it is not compatible.  I even got Fry's to take back an opened package of a different program for the same reason.

Tech support is offered for the flagship and new products; call the phone number.  You will be asked to give them a credit card number but will not charge you until they hear your problem and agree to the fix.  I'm not sure what you can do with a phone call other than rant - you have been doing a nice job of it on these forums.  Remember the people that come here come to help.  I thins case there is nothing anyone here can do to help.

Copied and reposted rants will be deleted.  We heared you the first time.

[Retsofnv]

Try MPEG Streamclip, I did and it works well with Easy Vhs and OS10.6.2.  It can be downloaded from the Apple web site and from Squared 5' site.  Good luck

Thank you Sunnystreets for the tip on using MPEG Streamclip!  

I already have MPEG Streamclip and it has been excellent for converting video from my aging Canon miniDVD discs to DV format so I can import them to iMovie and Final Cut Express for editing.  I'm glad I can use it to make Easy VHS to DVD to work too.  I haven't opened my copy yet, and was about to bring it back to Fry's until I saw your post (I actually purchased it on the same receipt as Snow Leopard).  Now I can't wait to hook up the old 8mm camcorder and give it a try.  

Edited by Retsofnv, 19 January 2010 - 06:09 PM.