I ripped the last hair from my head! Running Vista Home Premium OS with SP2 installed. Following initial failed attempt to upgrade from Creator 2009, I un-installed Creator 2009 and Creator 2010 from the Programs Uninstall in the Control Panel. I closed all Start-up programs, shut down my Anti Virus ..., and performed a "Clean Install for Creator 2009 and 2010 on Windows Vista". I went slowly and am certain I followed the directions . I carefully deleted entries in the Registry and double checked that. After restarting I first attempted to install Creator 2010. The installation went smoothly up through the registration. When I started Creator 2010, or any of its components, I received "Creator 2010 (or Roxio Venue or ...) has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. Close program." Sure they will! I then uninstalled/ re-installed Creator 2009/Creator 2010 in various combinations. (Yup, each time I "clean un-installed, deleted registry items, the whole "9 yards...") Each installation seemed to go smoothly - no error messages. However, each time I received the same message, "Creator 2010 has stopped working, " or "Venue has stopped working." How could they stop working, if they never worked to begin with?
I haven't heard from the technical support folks (do they actually get back to you?). I am hoping someone could "notify me if a solution is available" - I have no more hair to pull out of my head.
*** Digital Guru says: "Be careful not to use the instructions for a clean uninstall from the Roxio knowledge base.
If you follow those you will end up deleting folders that will cause 2010 (or any other Roxio program) to not work.
Use Add/Remove from the Control Panel."
I hope this isn't true - I really do enjoy Roxio (and I spent a lot of $$$)
Thanks for anyone's help.
Edited by mikieis1, 07 October 2009 - 10:07 PM.