I just installed Roxio 10 and tried to edit a photo. All it does is try to start it, but never opens the photo edit program. Why is this hanging up?
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Can't edit photos!
Started by
deanajo
, Oct 09 2009 05:02 PM
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12 replies to this topic
#2
Jim_Hardin
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Posted 09 October 2009 - 05:12 PM
Couple of questions… Need to confirm you actually have Creator 2010 rather than the loose reference to “Roxio 10”.
Assuming you have Creator 2010 does the Home application start and run OK?
How about other programs in the Suite?
Assuming you have Creator 2010 does the Home application start and run OK?
How about other programs in the Suite?
#3
deanajo
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Posted 10 October 2009 - 04:15 AM
I have Roxio Creator special edition 2010. Sometimes I get error: no permissions to launch application. I went under msconfig and disable all and turned off my anit virus. But I did that after I first ran installation. I have tried to unistall the program and I got another error. Setup encountered an error during installation. error code: 04c7. I had Roxio Creator 2009 and had similar problems with the program shutting down. I am running windows vista. I tried running a clean install under a new admin, but that didn't work. I am ready to give up!
#4
Jim_Hardin
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Posted 10 October 2009 - 04:28 AM
Do you have UAC turned off in Vista? It interferes with the creation of temp files. Don’t know??? Search for UAC in Vista (User Access Control)
Try that first, also under Add/Remove programs, there is a Repair option in 2010.
But it may take a Clean Install to make it right so I will give you a link – Vista
Try that first, also under Add/Remove programs, there is a Repair option in 2010.
But it may take a Clean Install to make it right so I will give you a link – Vista
#5
deanajo
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Posted 10 October 2009 - 03:11 PM
I tried the UAC and the repair. It seemed like repair reinstalled the program but it still wouldn't start the photo edit. I've gotten all the way to the registy edit on the clean install, but I don't want to do it. Last time with roxio 2009 I must have erased something. Because when I restarted my computer it wouldn't start. Roxio 2010 is not on my computer, but I can't repair or uninstall it. How can I make sure if I completly remove it on the registry, I won't erase something else? Is there any way to reinstall it? I've tried to restore my computer to early dates and that has failed also. I hate this program!
#6
Jim_Hardin
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Posted 11 October 2009 - 02:46 AM
I can understand your reluctance... You can try this:
1. Uninstall as far as you will go.
2. Copy the contents of your Roxio disc to a folder on your HDD. – If you don’t have a disc, Expand the download into a folder on your HDD.
3. Create a new user account that has full administrative privileges.
4. Install with that account.
Keep track of any error messages if you get them and tell us what they say.
1. Uninstall as far as you will go.
2. Copy the contents of your Roxio disc to a folder on your HDD. – If you don’t have a disc, Expand the download into a folder on your HDD.
3. Create a new user account that has full administrative privileges.
4. Install with that account.
Keep track of any error messages if you get them and tell us what they say.
#7
deanajo
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Posted 11 October 2009 - 04:14 PM
QUOTE (Jim_Hardin @ Oct 11 2009, 03:46 AM) <{POST_SNAPBACK}>
I can understand your reluctance... You can try this:
1. Uninstall as far as you will go.
2. Copy the contents of your Roxio disc to a folder on your HDD. – If you don’t have a disc, Expand the download into a folder on your HDD.
3. Create a new user account that has full administrative privileges.
4. Install with that account.
Keep track of any error messages if you get them and tell us what they say.
1. Uninstall as far as you will go.
2. Copy the contents of your Roxio disc to a folder on your HDD. – If you don’t have a disc, Expand the download into a folder on your HDD.
3. Create a new user account that has full administrative privileges.
4. Install with that account.
Keep track of any error messages if you get them and tell us what they say.
Copied the disc to my hdd. Created a new admin acount. Ran setup. Still shows either repair or uninstall when I run setup. nothing happens when I run repair. Set up error when I try to uninstall it. ?
#8
Jim_Hardin
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Posted 11 October 2009 - 05:06 PM
You left out the part about dong the Clean Install down to the point of Reg Edit…
If you had done that you would be using the MS Install Cleanup utility which will uninstall the program.
If this doesn’t work then your best bet would be to call Support on Monday and work through it over the phone. There is not any charge for initial install problems.
If you had done that you would be using the MS Install Cleanup utility which will uninstall the program.
If this doesn’t work then your best bet would be to call Support on Monday and work through it over the phone. There is not any charge for initial install problems.
#9
deanajo
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Posted 12 October 2009 - 04:16 AM
QUOTE (Jim_Hardin @ Oct 11 2009, 06:06 PM) <{POST_SNAPBACK}>
You left out the part about dong the Clean Install down to the point of Reg Edit…
If you had done that you would be using the MS Install Cleanup utility which will uninstall the program.
If this doesn’t work then your best bet would be to call Support on Monday and work through it over the phone. There is not any charge for initial install problems.
If you had done that you would be using the MS Install Cleanup utility which will uninstall the program.
If this doesn’t work then your best bet would be to call Support on Monday and work through it over the phone. There is not any charge for initial install problems.
I did the ms install cleanup utility. So, I will call support. Thank you for all the help. Deana
#10
Jim_Hardin
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Posted 12 October 2009 - 06:23 AM
QUOTE (deanajo @ Oct 12 2009, 08:16 AM) <{POST_SNAPBACK}>
I did the ms install cleanup utility. So, I will call support. Thank you for all the help. Deana
I am sorry it didn’t get resolved!
Let us know how you make out.
#11
deanajo
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Posted 12 October 2009 - 05:04 PM
QUOTE (Jim_Hardin @ Oct 12 2009, 06:23 AM) <{POST_SNAPBACK}>
I am sorry it didn’t get resolved!
Let us know how you make out.
Let us know how you make out.
Well, I spent ALL day on the phone, and on live chat. Didn't get anywhere. I learned a lot about my computer! I asked for a refund after 40 mins on the phone the last time. They couldn't get Creator to install. Oh well, guess I'll be looking for a new program. Have any suggestions for photo editing???
Edited by deanajo, 12 October 2009 - 05:05 PM.
#12
grandpabruce
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Posted 12 October 2009 - 05:34 PM
QUOTE (deanajo @ Oct 12 2009, 08:04 PM) <{POST_SNAPBACK}>
Well, I spent ALL day on the phone, and on live chat. Didn't get anywhere. I learned a lot about my computer! I asked for a refund after 40 mins on the phone the last time. They couldn't get Creator to install. Oh well, guess I'll be looking for a new program. Have any suggestions for photo editing???
Creator 2010.
Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
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Backup Computer:
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Windows 7 Pro w/SP1
GrandpaBruce
Vietnam Vet - 1970 - 1971
Main System:
ASUS P6T Deluxe V2 LGA 1366 Intel X58 ATX Intel Motherboard; Cooler Master ATCS 840 Case
Intel Core i7 920 Nehalem 2.66GHz 4 x 256KB L2 Cache 8MB L3 Cache LGA 1366 130W Quad-Core Processor
CORSAIR DOMINATOR 3GB (3 x 1GB) 240-Pin DDR3 SDRAM DDR3 1866
PLEXTOR Black DVD Burner, Model PX-880SA; Pioneer Black 8X BD-R 2X BD-RE 16X DVD+R Burner
XFX HD-489A-ZDFC Radeon HD 4890 1GB Video Card
Creative Sound Blaster X-Fi Titanium Fatal1ty Champion Series Sound Card
Windows XP Pro w/SP3
Backup Computer:
ASUS A8N32-SLI Deluxe
Windows 7 Pro w/SP1
#13
sknis
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Posted 13 October 2009 - 04:04 AM
The obvious -GIMP or Photoshop Essentials.
Regardless of what I say about computer maintenance, there is no need to defrag a solid state hard drive.
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
PC Windows 7 Ultimate 64bit
Velocity Micro ProMagix ©HD 60; evga x58 motherboard, Intel i7 @2.93, 12G RAM, EVGA Nvidia 560TI superclocked video card, SoundBlaster X-Fi Xtreme audio card, Buffalo external blu-ray burner; Creator 2012. PhotoShow 6, VHS to DVD 3Plus.
Laptop - Windows 7 Home
Dell XPS 1645, Intel I7 1,6G with overdrive ,4G RAM, 1 GB ATI Mobility Radeon HD 5730, Sound Blaster X-Fi MB Panzer, 500G hard drive.
Apple =OSX 10.5
MacBook Pro; 15.4-inch widescreen display, 2.4GHz Intel Core 2 Duo, 2GB memory, 200GB hard drive, 8x SuperDrive (DVD±R DL/DVD±RW/CD-RW), NVIDIA GeForce 8600M GT with 256MB of GDDR3 memory. ILife 08, Toast 10, Final Cut Express 4 and Photoshop 4.
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