I have a problem with Roxio 2010....even called the on line chat and receiving the link for the clean uninstall. We've been at this for days .... even trying another machine.....
This is a brand new machine....so there was no "junk" on it to interfere with Roxio. On the install it looks ok until it gets to Roxio Venue then the green bar starts reversing and it starts uninstalling itself. The same thing happened on both machines with VISTA. Tried to go back to Creator 9 Suite....now that doesn't work either.
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Install Rollback
Started by
fenjo
, Oct 11 2009 10:44 AM
4 replies to this topic
#2
Jim_Hardin
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Posted 11 October 2009 - 10:48 AM
QUOTE (fenjo @ Oct 11 2009, 02:44 PM) <{POST_SNAPBACK}>
I have a problem with Roxio 2010....even called the on line chat and receiving the link for the clean uninstall. We've been at this for days .... even trying another machine.....
This is a brand new machine....so there was no "junk" on it to interfere with Roxio. On the install it looks ok until it gets to Roxio Venue then the green bar starts reversing and it starts uninstalling itself. The same thing happened on both machines with VISTA. Tried to go back to Creator 9 Suite....now that doesn't work either.
This is a brand new machine....so there was no "junk" on it to interfere with Roxio. On the install it looks ok until it gets to Roxio Venue then the green bar starts reversing and it starts uninstalling itself. The same thing happened on both machines with VISTA. Tried to go back to Creator 9 Suite....now that doesn't work either.
Completely unrelated to the Topic you cut into…
“Call chat” again and follow-up on your problem.
#3
fenjo
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Posted 11 October 2009 - 11:01 AM
QUOTE (Jim_Hardin @ Oct 11 2009, 11:48 AM) <{POST_SNAPBACK}>
Completely unrelated to the Topic you cut into…
“Call chat” again and follow-up on your problem.
“Call chat” again and follow-up on your problem.
Sorry...I thought this was an installation problem topic.
#4
Jim_Hardin
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Posted 11 October 2009 - 11:52 AM
QUOTE (fenjo @ Oct 11 2009, 03:01 PM) <{POST_SNAPBACK}>
Sorry...I thought this was an installation problem topic.
It is but the Topic you posted in was someone who had the Suite installed…
You haven’t gotten that far so there is no relevance to that topic.
Likewise there are very few who have had a rollback problem with 2010 so there is no fix or even anything to try that I know of… That is why I suggest going back to Support would be the best course.
#5
Sonic Boom
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Posted 14 October 2009 - 10:34 AM
Let me take a look at your installation logs. I'll send you a PM.
Du Tran
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
Quality Assurance Lead (I break things, I don't fix them)
ROXIO, a division of Sonic Solutions
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